Current default soft keys at the bottom of the screen on VVX350 are new call, intercom, dnd, and page. Theses are useless for most users:New call: this button is asinine, there are already 4 ways to make a new call.1) pick up the phone and dial2) dial then pickup the phone3) press the one of the hands free button and dial4) dial then press one of the hands free buttonIntercom: i have never worked in an office where a general page went over the phone system to interrupt productivity, meetings, call with important clients. this feature is just rude to be enabled by default. should be a feature to be enabled as per rare case use. like warehouse or automotive shop.Page: i have never worked in an office where a general page went over the phone system to interrupt productivity, meetings, call with important clients. this feature is just rude to be enabled by default. should be a feature to be enabled as per rare case use. like warehouse or automotive shop.To be useful in a professional non-mom and pops businesses: DND - do not disturb for for important meetingsForward - ability to forward your phone when you have PTO or lunch so the phone system doesn't need to be reprogramed each time by adding\removing your from assigned call queue(s) to maintain consistent coverage.Speed Dial - access the speed dial menuPresence Monitor: Set Current Office statusBLF: Set Barge, Monitor, or Coach. Forward is probably the most important feature. Support was not able to help because if not in the provisional programming when the phone is rebooted the phone would go back to the previous settings.