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387 results found

  1. Enable selective call recording notifications for outbound calls

    Currently you can turn on an outbound call recording notifications for all lines being recorded. There is no way to select which extensions the notification plays for, its all extensions or no extensions.

    I would suggest adding a feature where you can select which extensions the notification plays on. My firm is based in Louisiana, which is a one-party consent state, we're not required to let the client we're calling know that they're being recorded.

    However, we have some attorneys that work in states that are two-party consent states, where they are required to let the client know that they're…

    1 vote
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  2. Stop calls from coming when you are already in a call queue call

    When in a call queue call, direct calls to extension will be triggered to go to voicemail automatically.

    3 votes
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  3. Move Extension number to the right side of the phone display

    Transfer Extension Number to the different display of the deskphone

    1 vote
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  4. Physical Site Forward button on desk phone

    Need to make an "after hours" button on the reception desk phone that will put the site number to forward to the after hours extension. When they push the button, it forwards the site number to that extension.

    We need to be able to change it at will on a DESK phone for weekends and special occasions when the office is on meetings, emergencies etc, we can not go to the website every time to change it.

    Change it whenever we need it, by just pushing the button on the phone, we where able to do this on our old…

    1 vote
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  5. Individual User Profiles

    Individual user profiles to see how many calls they have taken while being a user

    1 vote
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  6. Wants to auto disconnect the call when the caller made no action or did not press anything

    Cx wants to be able to use the Auto disconnect feature in the IVR menu directly from user routing. When the caller made no action

    2 votes
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  7. Robocalls forwarding

    The ability to forward all robocalls to voicemail or play announcement only automatically.

    1 vote
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  8. Sync external contacts of a user for non MVP users to Mitel phones

    To be able to access a directory of contacts whereby the contacts are for video pro users. In this example a user contact information. The contacts should be accessible from Mitel phones, current work around is use of RC desktop app which works fine, but would be ideal to have it incorporated or sync to mitel.

    2 votes
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  9. I suggest you get a better way to transcribe messages when someone calls & leaves a message. The written transcription is barely readable

    1 vote
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  10. Have the ability to forward a call to an external number including its extension

    Have the ability to forward a call to an external number including its extension

    3 votes
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  11. Nationwide calling to 310xxx numbers for Canada only

    For RingCentral to add Nationwide calling to 310xxx numbers for Canada only. In the province of Quebec in Canada, there are a lot of services, like the police, public service, or companies that use these phone numbers. These numbers are always the same format ex: 310-XXXX

    2 votes
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  12. CALL PICK UP FEATURE ON CISCO PHONES

    Currently, call pick up is not available for Cisco phones. Just like other phones, its also important to have a call pick up so whenever the phone ring, we will be able to answer the call using other phones without going to the location of the phone.

    1 vote
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  13. CALL PICK UP FEATURE ON CISCO PHONES

    e.

    1 vote
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  14. Show the park location in a deskphone.

    When a call is park, there should be an indicator in the deskphone which location it can be picked up.

    3 votes
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  15. call screening

    Turn off the call screening on a specific extension

    1 vote
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  16. ability to delete rule under forward all calls

    delete the rule under "forward all calls"
    currently they can disable and replace the rule but they cant totally delete the rule.

    2 votes
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  17. 7 digit dialing

    In the province of Quebec in Canada, there are a lot of services, like the police, public service, or companies that use phone numbers with only 7 digits. These numbers are always the same format ex: 310-XXXX, it seems we cannot dial 7 digits outside number. Can we fix that?

    2 votes
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  18. Ring Central app connection to vehicle audio

    Create a feature that allows the Ring Central app to connect to a vehicles audio system. Currently the only way to answer a RC call / connect to a meeting is to answer by physically manipulating the mobile device which is illegal in a number of jurisdictions.

    2 votes
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  19. Adding IVR under Ring Order

    Sometimes we prefer the receptionist to answer direct calls from customers, but if the receptionist is busy with a customer. Having the IVR prompt come up after several rings is better than that phone call hanging up or going to voicemail.

    1 vote
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  20. LDAP configuration settings for Fanvil devices

    It would be great if we would have the ability to obtain LDAP configuration for Fanvil devices

    1 vote
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