431 results found
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Alert Trigger Timing for Missed Calls
In our office, we have learned that the missed call email notification will trigger an alert to our email when any caller hangs up. We would not want to have the notification if a person hangs up during our introductory message when callers call in as they could have just called the wrong number. During the introductory message, it may have connected the call to RC, but not to our ring group, therefore it is not a truly missed call which skews our KPIs. A customer should be able to set the email alert trigger for missed calls (which happens…
1 vote -
limit incoming calls to specific or selected area or state
limit incoming calls or received calls of a phone number to specific or selected area or state
1 vote -
Call attempt to any number
I would like to have any records of any call attempt to any of my number - whether it has been successful or not as this is helpful in checking if the number is having issues.
3 votes -
Only Ring on my Mobile app when it is transferred to my extension
I would like if it only rang on my mobile app when it is transferred to my extension, not every time someone calls. Ideally the setting would allow the mobile app to not ring every time someone calls - just when transferred to my extension. I want to see the call at first just on my desktop, then on my mobile app AND Desk top when transferred to me
2 votes -
Access Voicemail through desk phone similar to miconnect
to have access to all voicemail/bulk access using a desk phone similar to miconnect (Mitel cloud)
1 vote -
Enable selective call recording notifications for outbound calls
Currently you can turn on an outbound call recording notifications for all lines being recorded. There is no way to select which extensions the notification plays for, its all extensions or no extensions.
I would suggest adding a feature where you can select which extensions the notification plays on. My firm is based in Louisiana, which is a one-party consent state, we're not required to let the client we're calling know that they're being recorded.
However, we have some attorneys that work in states that are two-party consent states, where they are required to let the client know that they're…
1 vote -
Stop calls from coming when you are already in a call queue call
When in a call queue call, direct calls to extension will be triggered to go to voicemail automatically.
3 votes -
Move Extension number to the right side of the phone display
Transfer Extension Number to the different display of the deskphone
1 vote -
Physical Site Forward button on desk phone
Need to make an "after hours" button on the reception desk phone that will put the site number to forward to the after hours extension. When they push the button, it forwards the site number to that extension.
We need to be able to change it at will on a DESK phone for weekends and special occasions when the office is on meetings, emergencies etc, we can not go to the website every time to change it.
Change it whenever we need it, by just pushing the button on the phone, we where able to do this on our old…
1 vote -
Individual User Profiles
Individual user profiles to see how many calls they have taken while being a user
1 vote -
Wants to auto disconnect the call when the caller made no action or did not press anything
Cx wants to be able to use the Auto disconnect feature in the IVR menu directly from user routing. When the caller made no action
2 votes -
Robocalls forwarding
The ability to forward all robocalls to voicemail or play announcement only automatically.
1 vote -
Sync external contacts of a user for non MVP users to Mitel phones
To be able to access a directory of contacts whereby the contacts are for video pro users. In this example a user contact information. The contacts should be accessible from Mitel phones, current work around is use of RC desktop app which works fine, but would be ideal to have it incorporated or sync to mitel.
2 votes -
1 vote
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Have the ability to forward a call to an external number including its extension
Have the ability to forward a call to an external number including its extension
3 votes -
Nationwide calling to 310xxx numbers for Canada only
For RingCentral to add Nationwide calling to 310xxx numbers for Canada only. In the province of Quebec in Canada, there are a lot of services, like the police, public service, or companies that use these phone numbers. These numbers are always the same format ex: 310-XXXX
2 votes -
CALL PICK UP FEATURE ON CISCO PHONES
Currently, call pick up is not available for Cisco phones. Just like other phones, its also important to have a call pick up so whenever the phone ring, we will be able to answer the call using other phones without going to the location of the phone.
1 vote -
1 vote
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Show the park location in a deskphone.
When a call is park, there should be an indicator in the deskphone which location it can be picked up.
3 votes -
call screening
Turn off the call screening on a specific extension
1 vote
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