Increase or Remove IVR Audio Prompt Time Limit
urrent Behavior:
At present, the IVR audio prompt is limited to a maximum duration of 10 minutes during live calls. When this time limit is exceeded, the system plays an internal error message to the caller.
Request:
We request that the 10-minute time limit for IVR audio prompts be increased or removed altogether.
Justification:
Some organizations include extensive and detailed information in their IVR menus, such as legal disclosures, compliance-related content, or comprehensive instructions. The current 10-minute cap restricts their ability to deliver this information effectively and may result in a poor caller experience due to the unexpected error message once the limit is reached.
Benefit:
Extending or eliminating the duration limit would provide greater flexibility for businesses to design IVR flows that meet their operational and regulatory needs, while also enhancing the overall caller experience.
Esther
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