643 results found
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VM Automation Option
VM Automation Option
Implement a "Quick VM" button for customers to play pre-recorded messages when leaving voicemails. This feature would allow users to:
Record and save multiple custom messages
Select and play a pre-recorded message with one tap
Save time and reduce repetition in frequent voicemail scenariosBenefits:
- Increased efficiency for users
- Consistent messaging across multiple voicemails
- Reduced voice strain for high-volume callersPlease consider adding this feature to enhance user experience and streamline the voicemail process.
2 votes -
Global Hotkeys
Alt + A is a helpful hotkey. However, there should be a setting to make this, and others, a global keyboard shortcut (not dependent on RC App being the active window). I would like to be able to answer a call without having to change windows.
1 vote -
Support for 7-Digit Local Dialing and Optional Outbound Prefix (e.g., "9")
Request to support simplified outbound dialing behavior, allowing users to:
Dial local numbers using only 7 digits (e.g., 555-5555) without including the area code.
Use an optional outbound prefix (e.g., "9") followed by the phone number to initiate outbound calls (e.g., 9-555-5555).
Current Behavior:
Outbound calls currently require full 10-digit dialing (area code + local number). Prefix-based or 7-digit local dialing is not supported.1 vote -
Call log report feature on the desk phone
The call log report feature in the admin portal should be available on the desk phone
The customer wanted to see the call log report details on his desk phone.1 vote -
Excluding DDI's (internal users) from call greeting
It would be great to be able to exclude DDI's from a call greeting. We have a call greeting set for all numbers to inform customers they are being recorded, however it is really annoying that this still plays for internal calls and causes internal delays.
1 vote -
Personal ringtones in the android app
Allow for personal ringtones to be imported into the android app.
2 votes -
seamless transfer to a 3rd party number
We want to have the option to route the call from Main Company Number to an User Extension then to a 3rd party number without seconds delay.
It may seems that this option might be helpful for seamless transaction rather than moving to a 3rd party company to complete this request.
4 votes -
Separate the numbers of rings for the Second Call and forwarrding the call to a 3rd party number
To reduce the number of rings force this scenario only not for all the inbound calls: First call is engaged and when a second call and forwarding it to a 3rd party number
5 votes -
Set Message Only Extension for each VM with max time 3 to 5 minutes long
In RC UC, there are five Message Only Extension with extension numbers. Would you please help change settings where each VM maximum time can only be between 3 to 5 minutes long for the Message Only Extension as listed above. Thanks!
2 votes -
2 votes
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Disable External Incoming Calls _ BT Account
Feature Request : Disable External Incoming Calls
Details : Want to be able to disable External callers to be able to dial into a user/direct extension.
Brand : BT Business
6 votes -
I need to be able to set up an alternate first name for the dial by name directory
I need to be able to set up an alternate first name for the dial by name directory. Some users go by shortened name such as Mike/Michael which leaves callers frustrated
1 vote -
Free trial to add device testing the deskphone
Customer is requesting to be allowed to add device and provisioned deskphone without paying to test the deskphone they will be using and check the service as well.
1 vote -
Ability to Route the Call Back to User Ext Voicemail from IVR Menu
When callers dial the user DID and when he's not able to answer it, call will be forwarded to IVR and one of the key press option is to route the call back to user's voicemail.
3 votes -
DTMF Code for Call Forwarding
We would like to have a DTMF Code for Call Forwarding from a deskphone.
Upon checking on the available DTMF Codes, there is none for this feature: https://support.ringcentral.com/article-v2/901.html?brand=RC_US&product=RingEX&language=en_US
11 votes -
IVR option to type the caller's postal/zip code
I'd love to have a Robust IVR menu, wherein the caller could have the option to type their postal code so they would be routed to the right people based on their location instead of having a dispatch to initially take the call.
8 votes -
Change Voicemail PIN
ability to change voicemail in directly on the desk phone
4 votes -
Voicemail Waiting Indicator TURNS OFF after phone reboot OR "No Service"
After receiving a voicemail, if there is a service interruption ("No Service") or the phone reboots for any reason, the blinking voicemail indicator light will not resume blinking once the desk phone reconnects.
1 vote -
DND on RC Mobile App Only
A customer is looking for a way to "disable"/turn on DND for the mobile app only. Users prefer to turn it on when they are at their desk so it does not ring all over and when they leave from their desk, they can turn the mobile app back on.
2 votes -
Shared line for ATA
Add ATA devices in the supported devices for shared lines
2 votes
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