609 results found
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Do Not Disturb or Absent so that the phone behaves
If all the equipment is switched off, we want to be able to change the user's status to Do Not Disturb or Absent so that the phone behaves normally. (mobile switched off = redirection to answering machine). Today, when no equipment is connected, it rings in a vacuum and the time a caller spends waiting is longer.
1 vote -
Differentiating between internal and external calls
We want to be able to differentiate between internal and external calls. On the time system (company opening hours) for external calls. Wider for internal calls.
1 vote -
merged 2 shared lines
merged 2 shared lines so both groups would ring at the same time
1 vote -
to be able to change the message that plays when AI notes plays. this makes my customers very leary with AI fear
maybe be able to record your own or have options for "this call may be recorded for training purpose" or something like that
1 vote -
call recording announcement for select users
Play Call Recording Announcement for Outbound Calls for select users.
3 votes -
call queue
Please implement a round robin for the call queues so all sales employees have an equal opportunity to answer calls.
5 votes -
Limited Extension + Hot Desk Device - Phone Number
Limited Extension + Hot Desk Device
When a regular user extension log to this type of device, it should show the digital line of the user and the not the phone number of the limited extension. There should be an option to select the phone number that will show up on the phone screen.
4 votes -
Webinar Invite in 1 email for Multiple Schedules
The customer would like to send an email invite for the same webinar with different schedules. From that one email, the customer can then choose which webinar to attend to.
1 vote -
Update a group of unassigned phone profiles to the MACs of the new phones
way you can update a group of unassigned phone profiles to
the MACs of the new phones so that I can switch them over more easily at
the given time3 votes -
Temporarily disable licenses
Ability to temporarily disable licenses so there won't be any billing implications while it is not used.
2 votes -
Add Launch external app or website on DeskPhones
Add Launch URL capability on DeskPhones as well - currently only works on Desktop and Web App
3 votes -
Ability to show incoming calls for IOS when on Silent mode
When turning on the Silence incoming calls on IOS mobile app, it doesn't show a pop up window for the incoming call. We need a setting that will show an incoming call on the phone even if its on silent mode to answer it.
1 vote -
Disable music while connecting in intercom
Shawn would like to have an option to disable the music while connecting when dialing an ext thru intercom
2 votes -
RingDown (Autodial) for Mitel 485
The customer wants to configure their Mitel 485g be configured and have RingDown feature available on it.
5 votes -
ring central is default dialer on iphone
Give the user on an Iphone the ability to make Ring Central as their default dialer when clicking a phone number in a different App. When a user clicks a phone number on Google, Or in our case we have a dispatching application application the user can click the customers phone number We would like this to dial out using RingCentral instead of the iPhone so our business phone number shows up rather than the technician's phone number.
Currently the work around is copy the phone number and past it into the RingCentral dial pad but would be much nicer…
4 votes -
Add more custom rules schedules Monthly/yearly etc
instead of just the weekly schedule option add Monthly and yearly and maybe even bi-weekly or every 1/2/3 or 4 weeks/months etc
4 votes -
Toolbar / Menu for Custom / Personal entries
Personal Toolbar / Menu / hotkey that allows for speed dial, nightbell, paging, and any of the other special system extensions or regular extensions or external phone numbers.
The List should be maintainable by the user but have a default set by the company. like a quick access menu or toolbar. for things that are not straight forward that are seldom used or options used multiple times a day.
The same menu should be available for all app locations. Either a dropdown a side menu something very accessible to make it easy to use.
This could also be accomplished by…
1 vote -
Show All Company call recordings on Mobile app for SuperAdmins
If user is a SuperAdmin Allow mobile app to show all call recordings instead of only showing the users call recordings. This is helpful for managers who would like to periodically review calls while mobile to quicker be able to help their teams.
2 votes -
Automatically put phone calls on hold if busy
If the phone line is busy, instead of manually placing clients on hold, the system will automatically put the new call on hold and inform them that we are currently assisting other clients.
4 votes -
cust mentioned that they would like a fix wherein it will update the hotkeys for all the desk phones without doing it for each phone
Presence in user settings does not give any option to program softkeys. Only line keys. The customer also tried to go through Templates and build a softkey Template, but there are NO Poly models to select from to even try building a Template.
1 vote
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