CNAM Enablement for RingCentral EU Brand
Current Functionality:
Caller ID Name (CNAM) functionality, which displays a caller's name along with their phone number, is currently available only for RingCentral North America (US and Canada) customers. This feature allows businesses to display their company name (or a specified name up to 15 characters) on the recipient's caller ID display when making outbound calls.
Requested Functionality:
We request the enablement of Caller ID Name (CNAM) functionality for all RingCentral European Union (EU) brands. This feature should allow RingCentral EU customers to:
1. Set a Caller ID Name: Configure a custom name (up to 15 alphanumeric characters) to be displayed as their Caller ID Name for outbound calls originating from their RingCentral numbers.
2. Improve Call Answer Rates: Enhance trust and recognition for recipients, leading to higher answer rates for legitimate business calls.
3. Maintain Brand Consistency: Ensure that outbound calls reflect the company's brand, regardless of the recipient's location within supported EU regions.
RYAN
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