381 results found
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Disable the "Send to voicemail" option in the admin portal.
Disable the "Send to voicemail" option in the admin portal.
2 votes -
Caller ID option for desk phone Outbound calling
We contacted support checking if there is an easy way to interchange the caller ID on the deskphone for outbound call like in the RC app, we were informed that there is an option in the online account under Outboind / faxes caller id it would be much better if there is an option for to easily choose the caller ID using the keys on the phone
2 votes -
Disable star (*) dialing while Voicemail prompt is playing
Customer John is reporting that when their callers called their line - as soon as they reach the VM greeting there are times that caller will accidentally or intentionally press * and it says " Please enter your PIN and press pound ", they don't want that enabled. As of right now there is no option for us in the admin portal to turn it off
2 votes -
Substitute caller id - RingCentral to RingCentral account
The customer is looking to use a phone number from another RingCentral account to be a substitute caller ID for his own RingCentral account.
2 votes -
Support for Yealink MP56 devices via Direct Routing 2.0
Request to add wide variety of Yealink phones specially MP56 models and to support Direct Routing 2.0
3 votes -
Enhancement Request for Call Forwarding Behavior with DND Status
Category:
Call Handling / Forwarding RulesDescription:
Requesting an enhancement to allow more flexible call forwarding behavior when one or more extensions in the forwarding list are set to Do Not Disturb (DND). Currently, if any of the extensions in the forwarding list are on DND, the call may be routed directly to voicemail, impacting the ability of other available users to receive the call.Proposed Feature:
Introduce an option or logic within call handling settings that allows the system to bypass extensions that are on DND and continue ringing the remaining available extensions, instead of routing the call directly…3 votes -
Have incoming calls to ring on the paging device
we have paging devices set up. is it possible to have in coming calls ring on the paging device
it doesn't need to receive the call, I just want to play a ringtone over the paging device when a call comes into a specific line. is that possible?
is there another solution to playing a ringtone through a audio broadcast system on a manufacturing floor3 votes -
callerID flexibility
We have a Central Office and many Satellite Sites, we need to enable a few specific staff embers to be able to set their CallerID to any of the Satellite Sites, at the moment this is a site by site feature and needs to be a user feature
3 votes -
Deny call transfer to extension that are dialed incorrectly
Deny transferring calls to user’s extensions not registered to your system. Example: I receive an incoming call, and want to transfer to extension 3807, but I accidentally miss dial 3307. Even though that Extension doesn’t exist to me, Ring Central will still transfer that call, and the transferred caller will hear a message that the extension doesn’t exist. I would like to see that call get rejected and the error message heard by the user transferring that call and reject transferring call to an invalid system. My customers are moving to Ring Central from older IP phone systems that do…
5 votes -
Remove password for Message-only Extension
Option to disable password for message-only extension to access voicemail.
4 votes -
The calling number is appearing twice on dekphone when the call is originated from IVR Menu to Call queue
The calling number is appearing twice on dekphone when the call is originated from IVR Menu to Call queue
Customer would like to appear it once like when the direct number is being dialed to avoid confusion when they pick up the call.
2 votes -
Invalid key press entry IVR
I would like a prompt to say that the customer has entered an invalid extension if they do not hit one of our assigned key presses, and then go back to the ivr menu so they can chose a new key press. it seems customers our entering direct extensions so calls will only ring to that extension specifically even if they are on a call or away from their desk resulting in missed calls or voicemails when other team members are available.
6 votes -
Increase conference call limit to more than 4 participants in desk phone
Increase conference call limit to more than 4 participants in desk phone
3 votes -
Persist - Add support for Germany
Public instutions most often demand additional survivability - on top of already existing redundancy options. They most often run critical infrastructures in order to still serve citizens especially in natural catastrophes and escalations to keep life and security operatiing.
Currently Germany is not supported by Persist but it should like currently France or Netherland. Please add this country extension.
17 votes -
outage communication
Experienced an outage yesterday with all my phones on my company lines on 1/22/25.
Ringcentral main customer service line was not connecting including my phone lines.No email from ringcentral on the outage.
No text on my phone number.
Nothing on the ringcentral website main page.
No notification on the ringcentral app.Recommend Ringcentral place a notice on the app main page that says "OUTAGE Expected Resolution in 1-2 hours" something like that - or at least put it on your website or email us. Nothing came through. Horrible way to do business with your customers.
I finally during the…
4 votes -
Sync RC desktop application contacts to Polycom CCX600
Sync RC desktop application contacts to Polycom CCX600
2 votes -
Text and phone outbound number to match inbound call number automatically
I have multiple numbers, when a client texts or calls one of those numbers I want my reply text or call to automatically show from the same number they contacted. Right now I have to manually change which number to send from I often send from the wrong number as a result
2 votes -
Enable T9 Search on Cisco CP-8851 and Polycom VVX-450
Requesting support for T9 (predictive text) search functionality in the contact directory and call history on Cisco CP-8851 and Polycom VVX-450 desk phones. This feature would significantly enhance the user experience by allowing faster and more efficient contact lookup using the keypad, especially for users without touchscreen models. Enabling T9 search would align these devices with modern dialing expectations and improve overall usability for large contact lists.
2 votes -
Allow portal access to change configuration file
I would like the ability to change the device level configuration file instead of having to open a ticket every time I need to apply a custom configuration file for Phones.
14 votes -
Incoming calls should play a ringtone when the Poly desk phone is on an active call
Provides the option to choose between a beep sound or a ringtone for incoming calls while you're engaged in an active call.
2 votes
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