688 results found
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Restrict Ring Sounds for Caller (Incoming Call Rules)
Description:
Customer is requesting the ability to restrict or limit the available options within the Welcome Greeting Play Music section under Incoming Call Rules so that only a standard ring tone can be selected.Currently, users have the option to choose from multiple audio options, including uploaded music files and other available audio sources. The customer’s upper management would like to disable or restrict these options to prevent users from selecting anything other than a ring tone.
Business Impact:
This feature would provide better administrative control and ensure consistency in call experience across the organization, aligning with internal compliance and…4 votes -
Incoming call Recording Announcement in Canada
The customer would like to formally request that this limitation be escalated as a feature request or complaint, so that RingCentral considers adding a native option to disable the recording announcement entirely.
The customer also wants to clarify the legal context: She is located in Quebec, Canada. Under Canadian and Quebec law (specifically the Criminal Code of Canada, section 184(2)(a)), one-party consent applies to call recording — meaning that as a participant in the call herself, she is fully and legally authorized to record calls without notifying the other party. Therefore, the mandatory announcement is not required by law in…
5 votes -
dial by name directory with same first name
"The dial-by-name directory is currently routing calls based on the oldest extension created rather than a true alphabetical sort. When multiple users share the same first name, the system should automatically use the last name alphabetically to differentiate them."
7 votes -
Multi-Call Capacity for Park Locations
At present, each Park Location operates on a one-to-one basis, meaning only one call can be parked per extension at a time until it is retrieved or times out.
I would like to request the ability to park multiple concurrent calls within a single Park Location, allowing a higher capacity per park slot instead of the current single-call limitation.
This enhancement would greatly improve workflow efficiency, especially for users managing high volumes of simultaneous incoming calls and relying heavily on call parking in their daily operations.
5 votes -
Remove voicemail options after voicemail limit to avoid reset
When a caller reached the maximum limit for leaving a voicemail, a prompt will be heard and will give the option to the caller if they want to erase the recording. This will reset the voicemail recording, hence the 2 minutes will reset and then the caller can repeat the steps.
6 votes -
Option to display only the Outbound Company Caller ID name
The customer is requesting an option within RingCentral to display only the company's Caller ID Name (CNAM) while suppressing the outbound phone number."
2 votes -
Secondary ringer feature similar to team's (Citrix)
The "Ring all Audio" sources does not work for Citrix users due to the inability of multiple concurrent audio streams being redirected in VDIs. However, Microsoft Team's has a "Secondary Ringer" setting that does work inside of Citrix. It would be really nice to have that functionality for our users whose headset's do not have a ringer built-in to their base.
1 vote -
The name of the Main Super Admin is displayed on all numbers assigned to the Company Site.
It appears that the Main Super Admin’s name is displaying on all numbers assigned to the Company Site. As a result, calls look as though they are coming from the Super Admin, even when they are not. The caller ID should instead display the company name rather than the Super Admin’s name.
23 votes -
Allow administrators to add the same device multiple times in the Sequential Ringing configuration for a single extension, with a separately
Feature Request: Allow the Same Device to Ring Multiple Times in Sequential Ringing
DescriptionI would like to request an enhancement to RingCentral's Sequential Ringing feature that allows the same physical device to be added multiple times under the same extension.
Example Scenario:
Extension: 1234
Device: Yealink T54W
First sequence: The Yealink T54W rings for 13 rings.
Second sequence: If nobody answers, the same Yealink T54W rings again for another 13 rings.
Next action: If the call remains unanswered after the second sequence, it proceeds to the next configured destination, such as another extension, device, or voicemail.
Requested EnhancementAllow…
1 vote -
Call For Toll Free Romania Number
Toll-Free numbers in Romania are currently only reachable from a specific list of carriers (Telekom, GTS, UPC, RCS & RDS, and Orange). If your service provider isn't on that list, the call will fail by design due to these local routing restrictions.
5 votes -
It appears that the phones are not receiving the required firmware updates
It appears that the phones are not receiving the required firmware updates. Based on the information available in the RingCentral portal, these updates should be applied automatically; however, that does not seem to be occurring in our environment.
3 votes -
BT Feature Request: Custom Configuration for BT provided phones
BT Feature Request: Custom Configuration for BT provided phones
Details : Currently, BT-provided phones are not permitted to undergo any custom configuration changes because doing so would void the manufacturer’s warranty. The prohibited customizations include, but are not limited to:
*Blind/Attended Transfer Settings for Yealink phones
*Custom Line Key Setup
*Extending Transfer Timers for Cisco phones
*Any configuration requiring access to the phone’s web interfaceExpected Behavior: To be allow to apply the custom changes according to the customers request for their phone set up
Brand : BT Business
12 votes -
Call forwarding options
Your phone options when an extension is dialed and "*" is pressed to access the options after entering extension password, there is no option for "call forwarding" or no DTMF setup for dial to extension and set a call forward extension. This is a poor design and most other platforms like MITEL and CISCO have these simple features. You should add an option not only on the phone, but also in the app. Example scenario: Receptionist has their own extension and monitors another user, or a user manages a reception desk extension. It would be nice if a user could…
3 votes -
"Mute All" Control for Hosts and Moderators of Conference Calls/ Video Meetings
The requested "Mute All" functionality will provide hosts and moderators with a decisive tool to manage large-group acoustics. This feature will allow the session lead to silence every participant microphone simultaneously, ensuring that the transition into the formal discussion is instantaneous and professional.
By implementing this global command, the platform will effectively shield presenters from the distractions of unmuted lines and unpredictable background noise. It will serve as an essential moderation layer, allowing the host to command the floor without the manual overhead of auditing the entire participant list for "noisy" connections.
How It Will Enhance the User Experience
One-Click…4 votes -
Increase the size of the search bar when searching from the keypad
When searching for a contact from the Keypad page on the mobile app, increase the size of the search bar. Users are having a hard time reading the text they've typed due to the font size.
1 vote -
Add setting for default facetime/video calling app handler on iOS
With RingCentral installed on an iOS device, it is not possible to place native Facetime calls from users personal contacts or dialer app. Clicking the video call button launches RingCentral.
1 vote -
ability disable ring sound of ringcentral app but notification still shows.
ability disable ring sound of ringcentral app but notification still shows. and when calls on the mobile phone number still rings
1 vote -
Ability to schedule DND of an extension that show him as DND instead of offline status
We would like an ability to select DND from the custom rule or to see that the extension status is on DND specifically instead of offline status or creating a custom rule that during specific hours, calls will go to Voicemail and we want it to be named "DND" specifically.
3 votes -
Record All Calls Regardless of Talk Time
Request: Provide an option to automatically record all calls, regardless of whether the call meets the current minimum talk-time criteria.
Description: Customers would like the ability to configure call recording so that every eligible call is recorded, including calls with very short talk durations. This would ensure that calls are not excluded from recording solely because they do not meet the current talk-time threshold.
Requested Enhancement: Add a configuration option to disable or bypass the minimum talk-time requirement when automatic call recording is enabled, allowing all eligible calls to be recorded regardless of talk duration.
1 vote -
shortcut to answer calls
I would like to set the 'Answer call' shortcut as just the 'Enter' key, like it was in the older version. Also, I want this shortcut to work globally as a global hotkey, even when the RingCentral app is not in focus (when I am working on another window).
3 votes
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