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374 results found

  1. Enhancement Request for Call Forwarding Behavior with DND Status

    Category:
    Call Handling / Forwarding Rules

    Description:
    Requesting an enhancement to allow more flexible call forwarding behavior when one or more extensions in the forwarding list are set to Do Not Disturb (DND). Currently, if any of the extensions in the forwarding list are on DND, the call may be routed directly to voicemail, impacting the ability of other available users to receive the call.

    Proposed Feature:
    Introduce an option or logic within call handling settings that allows the system to bypass extensions that are on DND and continue ringing the remaining available extensions, instead of routing the call directly…

    3 votes
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  2. Have incoming calls to ring on the paging device

    we have paging devices set up. is it possible to have in coming calls ring on the paging device
    it doesn't need to receive the call, I just want to play a ringtone over the paging device when a call comes into a specific line. is that possible?
    is there another solution to playing a ringtone through a audio broadcast system on a manufacturing floor

    3 votes
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  3. callerID flexibility

    We have a Central Office and many Satellite Sites, we need to enable a few specific staff embers to be able to set their CallerID to any of the Satellite Sites, at the moment this is a site by site feature and needs to be a user feature

    3 votes
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  4. Deny call transfer to extension that are dialed incorrectly

    Deny transferring calls to user’s extensions not registered to your system. Example: I receive an incoming call, and want to transfer to extension 3807, but I accidentally miss dial 3307. Even though that Extension doesn’t exist to me, Ring Central will still transfer that call, and the transferred caller will hear a message that the extension doesn’t exist. I would like to see that call get rejected and the error message heard by the user transferring that call and reject transferring call to an invalid system. My customers are moving to Ring Central from older IP phone systems that do…

    5 votes
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  5. Remove password for Message-only Extension

    Option to disable password for message-only extension to access voicemail.

    4 votes
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  6. The calling number is appearing twice on dekphone when the call is originated from IVR Menu to Call queue

    The calling number is appearing twice on dekphone when the call is originated from IVR Menu to Call queue

    Customer would like to appear it once like when the direct number is being dialed to avoid confusion when they pick up the call.

    2 votes
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  7. Persist - Add support for Germany

    Public instutions most often demand additional survivability - on top of already existing redundancy options. They most often run critical infrastructures in order to still serve citizens especially in natural catastrophes and escalations to keep life and security operatiing.

    Currently Germany is not supported by Persist but it should like currently France or Netherland. Please add this country extension.

    17 votes
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  8. outage communication

    Experienced an outage yesterday with all my phones on my company lines on 1/22/25.
    Ringcentral main customer service line was not connecting including my phone lines.

    No email from ringcentral on the outage.
    No text on my phone number.
    Nothing on the ringcentral website main page.
    No notification on the ringcentral app.

    Recommend Ringcentral place a notice on the app main page that says "OUTAGE Expected Resolution in 1-2 hours" something like that - or at least put it on your website or email us. Nothing came through. Horrible way to do business with your customers.

    I finally during the…

    4 votes
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  9. Sync RC desktop application contacts to Polycom CCX600

    Sync RC desktop application contacts to Polycom CCX600

    2 votes
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  10. Text and phone outbound number to match inbound call number automatically

    I have multiple numbers, when a client texts or calls one of those numbers I want my reply text or call to automatically show from the same number they contacted. Right now I have to manually change which number to send from I often send from the wrong number as a result

    2 votes
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  11. Enable T9 Search on Cisco CP-8851 and Polycom VVX-450

    Requesting support for T9 (predictive text) search functionality in the contact directory and call history on Cisco CP-8851 and Polycom VVX-450 desk phones. This feature would significantly enhance the user experience by allowing faster and more efficient contact lookup using the keypad, especially for users without touchscreen models. Enabling T9 search would align these devices with modern dialing expectations and improve overall usability for large contact lists.

    2 votes
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  12. Incoming calls should play a ringtone when the Poly desk phone is on an active call

    Provides the option to choose between a beep sound or a ringtone for incoming calls while you're engaged in an active call.

    2 votes
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  13. Brings Caller name along with Caller ID when call client

    Brings the caller name along with caller ID when call client. This will avoid lots 'not familiar' hang up from client side

    1 vote
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  14. Emergency Response Location set for a user's deskphone to not sync with the ERL set for the user's RingCentral App

    When a user changes the emergency response location set in the RingCentral App, it also changes the ERL set for the user's deskphone (in the service web), and vice versa.

    The user's deskphone is permanently located at their office address. The app is used when working from home, and should have the home address.

    It would be better if the deskphone's ERL does not change upon changing the ERL in the app so the user won't have to change it back everytime.

    2 votes
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  15. Ability to add Cisco Phone Custom Configurations to extend time on auto dial to give agent time to transfer calls .

    Whenever dialing out on a Cisco desk phone. The auto dial out times out too quickly causing issues when trying to conference or transfer or even just make a call. The customer would like to configure the phones remotely to all of their phones instead of having to configure the phones one at a time manually.

    8 votes
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  16. An option to disable the LED Status Indicators when receiving an incoming call from a Polycom Deskphone

    An option to disable the LED Status Indicators when receiving an incoming call from a Polycom Deskphone

    2 votes
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  17. Disable IVR

    I would like to be able to disable an IVR for testing and backup.

    3 votes
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  18. Option to disconnect Robocall calls that sit in the voicemail prompt after 15 minutes

    Option to disconnect Robocall calls that sit in the voicemail prompt after 15 minutes

    2 votes
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  19. Enable Transfer to Voicemail even when Extension is set up to forward call or play announcement If no one answers

    We'd like to be able to set up our user extensions to ring back to the receptionist team rather than go to voicemail by default, such as when on DND, are on another call, or for any reason can't answer.

    Right now we can do this by setting "If no one answers" to "Forward the call" back to reception.

    However with the "If no one answers" setting is set that way (to anything other than "Send to voicemail"), the voicemail box is effectively disabled, so when a caller specifically requests to leave that extension a voicemail, the receptionist can no…

    6 votes
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  20. Add Support for Pause Dialing

    Submitting this on behalf of a customer.

    They’re trying to forward calls to an external vendor line that requires navigating an IVR (like entering an extension). On their mobile phones, they can use pause dialing with commas — for example: 18007370045,7,2509. That way, the call connects, waits briefly, and then automatically sends the extension or DTMF input.

    They tried using that same format in RingCentral call forwarding settings, but it gets flagged as an invalid number.

    Feature request: Add support for comma-style pause dialing (or something similar) in forwarding rules and contacts.

    Why it’s helpful:

    Allows easier forwarding to vendor…

    2 votes
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