Enhancement Request for Call Forwarding Behavior with DND Status
Category:
Call Handling / Forwarding Rules
Description:
Requesting an enhancement to allow more flexible call forwarding behavior when one or more extensions in the forwarding list are set to Do Not Disturb (DND). Currently, if any of the extensions in the forwarding list are on DND, the call may be routed directly to voicemail, impacting the ability of other available users to receive the call.
Proposed Feature:
Introduce an option or logic within call handling settings that allows the system to bypass extensions that are on DND and continue ringing the remaining available extensions, instead of routing the call directly to voicemail.
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Ryan
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