2027 results found
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To be able to send Bulk SMS using a different phone numbers in one go
To be able to send Bulk SMS using a different phone numbers in one go
3 votes -
RingCentral App HUD Call Queue Transfer Button
RingCentral App HUD Call Queue Transfer Button for convenience
6 votes -
Add option for the Multi-Site Number to appear on a Dial Pad Caller ID List for all users.
Add option for the Multi-Site Number to appear on a Dial Pad Caller ID List for all users.
4 votes -
Fax Broadcast on the RC App (Group Contacts)
To have the option on the RC app to use the group contacts created in the admin portal in doing a fax broadcast.
9 votes -
Allow shortlinks in SMS
Customer received an email communication from their CRM "Bats CRM" that they finally reached an agreement with RingCentral regarding problem of sending shortlinks via SMS Platform. Advises customer about our RingCentral SMS/ MMS content policies. https://www.ringcentral.com/legal/sms-mms-content-policies.htmlBut customer would like to see if their will be any chance that it can become available to us soon.
2 votes -
Simultaneous protocol to be added in call queue overflow
Customers request for simultaneous option should be included under call queue overflow.
7 votes -
Searching contacts via department
Would it be possible to enable a method for users to find contacts via the department? Our users all have their department information in their profile, enabling search via department would allow users to reach the right department/person when they may not know an individual’s name.
3 votes -
Add external push to talk button for push to talk option.
Ring central added a PTT function but not the ability to use an external PTT button. It’s cumbersome to have to open the app in order to talk especially in a medical practice.
3 votes -
Call total time when switching devices
It appears that sometimes when switching devices (for example, Windows PC App to my Android Smartphone app, there and back) the "time" for an outgoing call is WILDLY inaccurate. It's not clear if it only shows the time before the first (or second) change in switching the call, but it's cutting off someplace. It would be better if we can view the total duration of the call.
10 votes -
mark message important or urgent in ring central chat
My company using Ring Central messaging all day long, which is great, however it would be really nice if folx could flag a message they're posting in chat to be urgent/important. Ideally, that would make the icon in the tray flash/have a different, bigger notification, or something like that. I know this is a semi-customizable feature in Teams (I think you can set it to send an email or just do the tray notification/flash). This would go a long way for our users adopting the tool who are coming over from MTeams.
3 votes -
Attach File in RingCentral App using company-wide Google Drive global account
Customer wants to setup their Google Drive settings globally for the entire organization in the Attach File option in RingCentral desktop app. Customer can setup the attach file using Google Drive individually but not globally for the entire organization. Thank you.
4 votes -
App for smart watches
Like many in the business world, my business partners and I all have iPhones and Apple Watches. It would be very beneficial if Ring Mobil had an Apple Watch app. Currently I do not get any notifications from Ring Central on my watch. This is particularly an issue if my phone is set to silent. I would like to know of important incoming business calls even if I have set my physical phone to silient. My watch can also receive calls. When I am running or at the gym, not having an app makes me have to carry my phone…
13 votes -
Ability to change the outbound number when sending text message from Missed Call
When sending new text messages the option to select an outbound SMS number from the main number or the direct number is available. However, when there is a missed call and I opt to click the text option under the missed call it allows me to text the missed call number but no option to change sms outbound number it defaults to the direct line and we would like the option to default it to the company number or have the dropdown option.
4 votes -
click to call to deskphone
Wants to have a feature where in wew can do click to call connect to deskphone
8 votes -
Remove the primary number on SMS for the super admin account and use company number only
For ease of use at my 2 front desk computers and for our members to not receive texts from several numbers, we prefer to keep all texting under the company number
2 votes -
International Calling to Specific Number
Exception to dial out one specific international number without giving agents access to international calling.
6 votes -
Desktop App Specific Permissions
I would like to have the ability to remove certain permissions for some users in the desktop app only. For example, there are some users we want to be able to use the meetings/RCV feature for online meetings, but not be able to call or text from the app. I would also like to remove access to fax, Apps, Messages, Workspace (tasks, calendar, etc.) as there are some features that we use other platforms for and do not want available to our users.
19 votes -
Ring Central Call Quota Count
A user of ours asked if there is a way to turn off the part in Ring Central Max that shows users how many calls they have taken from queue, due to said users not taking calls after they hit their monthly quota. Would like a way to either block users from seeing this or turning it off altogether.
2 votes -
Call monitoring
Please include a feature to call monitor multiple users to monitor one user at the same time
10 votes -
To have a pre-recorded voicemail that will be sent
To have a pre-recorded voicemail that will be sent to each of his customers just in case cannot reach them. To leave voicemail messages to every customer instead of automatically sending the pre-recorded vm.
4 votes
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