721 results found
-
Change Keyboard Shortcuts in BTCW App
Change Keyboard Shortcuts in BTCW App
BT Feature Request: Change Keyboard Shortcuts in BTCW App
Details : to have a more intuitive options in changing the keyboard shortcuts since it was not indicated in the app what to do to update the keys or edit it
Expected Behavior: To allow easy to understand change to edit the keyboard shortcuts
Brand : BT Business
1 vote -
Display Caller ID Name and Phone Number in HUD for Monitored Calls
Currently when a user receives a call, the user monitoring the call only sees the caller ID name and not the phone number displayed in the HUD.
We would like to propose a feature to allow both the caller ID name and the phone number to be displayed in the HUD when monitoring calls. This would give users more complete caller information at a glance, which could improve monitoring efficiency and usability.
2 votes -
Add Option to Convert “Report an Issue” Submissions into Support Cases (RingCentral App)
Product: RingCentral App
Customer Statement:
Currently, when users report an issue using the “Report an Issue” feature in the RingCentral app, it generates a Customer Feedback case in Salesforce. These cases are automatically closed and are primarily used by RingCentral app specialists for log collection and internal analysis. As a result, reported issues are not actively investigated unless the user separately contacts support or submits a web case.Problem Statement:
Users expect that reporting an issue through the app will result in investigation and follow-up. However, the current behavior does not create an actionable support case, leading to confusion and…1 vote -
Option to Disable Account Validation
At the moment, account validation is mandatory, which requires a user to complete an authentication process when signing in to a new device for the first time. We would like to have an option to disable this feature.
9 votes -
increase the limit of the text messages in these folders(Inbox, Outbox, Sent, Deleted)
It would be great to increase the limit of the text messages in these folders(Inbox, Outbox, Sent, Deleted) to be able to view the old messages from the RingCentral app.
3 votes -
Busy Buttons and Call Queues showing on the RingCental application
I would like the Queue Calls and DND- Busy buttons moved from Features to the main screen, similar to the phone shown in this screenshot. I don't need a HUD as you always say, but I need to have an option on the application that shows what needs...
1 vote -
Allow Users to change the vibration pattern
In the mobile app, specifically on android, I would like to be able to change how the phone vibrates when receiving an incoming call. Currently, the vibration pattern is too subtle. I would like it to vibrate the same way that incoming cell phone calls vibrate, but being able to change the patter in the app would accomplish this as well.
1 vote -
Scheduled time to auto-delete AI Transcripts
Add option and/or ability to set scheduled auto-delete of AI Transcripts/Notes
4 votes -
Directory Synchronization for RingCX and CCRN Numbers
Current Limitation:
The administrative interface for RingEX Service Web currently provides a "Publish/Unpublish" toggle; however, the system architecture treats all RingCX and CCRN-associated numbers as globally visible. Consequently, the user-defined publish state is not honored, and these numbers remain searchable within the RingCentral Application (RCApp).Proposed Functional Correction
Enable the synchronization of the existing "Publish/Unpublish" toggle on the RingEX Service Web with the RCApp directory service. The system must be updated to ensure that any RingCX or CCRN number set to an "Unpublished" state is filtered out of all search results within the application.
Business Justification
The inability to suppress…1 vote -
RC app call logs
Hi,
Please add a feature that allows the other user like a SuperAdmin to see the call logs of the users on the account not only from the Admin portal but also to the RingCentral apps.
10 votes -
Outbound Caller ID Limitations
Setup multiple specific number from the account as outbound caller ID on each extensions or restrict an extension to use a company number as outbound caller ID.
43 votes -
Align Caller ID Name Display Between Mobile and Desktop Applications
Issue Summary:
There is an inconsistency in how the Caller ID name is displayed in the Caller ID dropdown between the Mobile App and the Desktop App.Current Behavior:
Mobile App: The Caller ID dropdown displays the name assigned to the phone number in the admin portal.
Desktop App: The Caller ID dropdown displays the name of the extension to which the phone number is assigned.Expected / Desired Behavior:
For consistency and improved user experience, the Caller ID name logic should be aligned across both Mobile and Desktop applications—ideally displaying the same identifier (either phone number name or extension…2 votes -
message data export
Ability to extract 1:1 messaging history between two specific users only, excluding all other messages and conversations not involving both selected participants.
The Message Data Export tool currently allows the selection of an individual user’s messaging history. However, it exports all conversations that user has participated in, making it difficult to isolate and retrieve communication history between two specific individuals.
8 votes -
Delete task from the Main window only.
For example, I create a task, it's displayed in the main window and appears in the tasks on the right. If I want to delete it in the main window so it doesn't get in the way, I press 3 and there's a "delete task" option. But then the task is also deleted from the task list.
Is it possible to add an option in the three dots, besides "delete task" "delete task notification"?
3 votes -
Option to send a Message to another user or group in the account and tag it with a high-priority alert until the message is viewed.
This option is beneficial for important messages as it will continuously alert the other user or group.
1 vote -
headset remote desktop
Allow or expand the recommended headset and include the HX Gaming headset to work with the Remote Desktop app.
1 vote -
An option to set DND for 30 minutes or one hour for lunch break
So we don't forget to turn off DND
1 vote -
Apple Watch Integration
It's baffling to me that Ring Central doesn't have Apple Watch integration. Apple watches do not get ringing notifications on Apple Watches, which is extremely inconvenient because the actual iPhone doesn't make a noise when your Apple watch is connected. I miss many phone calls because my watch doesn't notify me when a call comes in. Please add notification integration to Apple Watches. It's 2025. All other apps have notifications pushed to Apple Watches...the massive company of Ring Central should have notifications integrated.
4 votes -
Include the Poly Voyager 50 headset in RingCentral's recommended headset
Please include the Poly Voyager 50 headset in RingCentral's recommended headset since it doesn't recognize the microphone properly.
1 vote -
Sale / Sharing of personal data enabled by default.
Sale / Sharing of personal data appears to be enabled by default. Shouldn't Ring Central PROTECT users from computer data mining.
1 vote
- Don't see your idea?