Directory Synchronization for RingCX and CCRN Numbers
Current Limitation:
The administrative interface for RingEX Service Web currently provides a "Publish/Unpublish" toggle; however, the system architecture treats all RingCX and CCRN-associated numbers as globally visible. Consequently, the user-defined publish state is not honored, and these numbers remain searchable within the RingCentral Application (RCApp).
Proposed Functional Correction
Enable the synchronization of the existing "Publish/Unpublish" toggle on the RingEX Service Web with the RCApp directory service. The system must be updated to ensure that any RingCX or CCRN number set to an "Unpublished" state is filtered out of all search results within the application.
Business Justification
The inability to suppress specific RingCX and CCRN numbers from the directory leads to operational inefficiencies and the potential for unauthorized internal dialing of restricted service lines. Administrators require a functional mechanism to control the visibility of these assets to maintain directory accuracy and uphold internal privacy protocols.
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