2026 results found
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Call Park Notification Control in the RingCentral Desktop App
We need the ability to control the notification sound you get in the RingCentral app when a call gets parked. Currently, we have no control over it as it is tied to the "Direct messages" notification setting. If you change the Direct message notification sound, the parked call sound also switches over to that sound. It is very annoying as it makes you think you are getting a direct message every time a call gets parked. Ultimately, I would like to be able to disable the parked call notification all together. So if we had the choice to both change…
119 votes -
Add the "ALL" Catergory in the Contacts for Mobile app
Add the "ALL" Catergory in the Contacts for Mobile app
3 votes -
Allow Admin to Disable Banners on RingCentral App
There are users that uses the RingCentral Phone embedded with their CRM or other calling platform. Thus, selecting the default calling for app to "RingCentral this app" is not a choice for them, and the popup that says "An incoming call is being directed to the RingCentral Phone app. Please review your settings if you want to see incoming calls in this app." cannot be removed permanently which some users find annoying. There should be an option to remove these banners permanently that can be a setting on the app or an admin setting.
2 votes -
- cx wants an option in the app to only show RingCentral only contacts in MS teams integration
- cx wants an option in the app to only show RingCentral only contacts in MS teams integration
7 votes -
Add the "Rock on" emoji to the ringcentral mobile and desktop app
Fun emoji to use to express emotion, low effort dev item
6 votes -
Ability to Display incoming call in the standalone window in the RC App
This will benefit users by allowing them to keep all normal functionality of the normal standalone window, while being able to answer and navigate call actions.
2 votes -
Permanent Customizable Tagging Setting in RingCentral
Although I am an employee of RingCentral, I must confess that there have been occasions when I have utilized our competitor's (Teams) messaging system. One feature that I particularly appreciate in Teams is the ability to automatically tag or notify individuals in text conversations, without the need to manually insert the @ symbol. In considering ways to enhance our own RingCentral application, it may be worthwhile to explore the implementation of a similar feature. By creating a dedicated setting for mentioning someone in a text message, we can provide users with increased flexibility and control. This setting would allow for…
2 votes -
Grouping Contacts within RingCentral App
There needs to be an option to group contacts within the RingCentral app. This allows users to send specified texts to the contacts in the group, instead of just creating a group text. The groups can be labeled to better organize the conversations.
7 votes -
Call Notes
Wish we could leave notes. Also wish that RC was more CRM stylish as other projects cost alot of money and RC could have it all in one with our ideas.
7 votes -
Permission based auto answer function so Managers can control auto answer functions on RC Softphone.
Having the Auto answer controls be role of permissioned based.
11 votes -
Multiple extension will receive the message once they send a text message on the main company number
It will help the customer to track the message that is coming from the main company number on every extension
9 votes -
Dial 211 or 311 on the App or the Phone
wanted a way to dial 211 and 311
26 votes -
Notification When Someone Reacts to Your Message with an Emoji
The only way to know if someone did this is to hover over the reactions. These days lot of people respond by reacting with a thumbs up or other emoji. I would like to be notified of this. That and a read receipt.
9 votes -
Setup a prompt where callers will be prompted to press a keep to prove that they are not ROBOCALLS
Right now, auto-receptionist has the option to set up a prompt that they will ask the caller to press any key to prove that they are not ROBOCALLS and customer would like to have the same feature-request on a user level. Blocking Robocall does not block them 100%.
3 votes -
Request for Call Queue Visualization Tool
We have faced some inconsistencies with our call queue priorities in the past, and would like to see if it would be possible for a tool to be put into place to give a visualization to the actual placements and priorities of the staff in a rotating call queue; while notating the idle time or current status would be nice, simply seeing where staff are in relation would greatly assist in our reading of statistics and be able to deduce details without requiring direct support.
2 votes -
Restore previous location of merge button
The latest update moved the merge button from the main screen to a location 3 clicks deep. Previous location was more convenient and intuitive. A possible idea/solution would also be to make the button placement customizable based on everyday use and business needs.
6 votes -
Option to Delete any Team message by admin on the RC mobile app
The admin cannot delete a message posted by a member on any group/team in the RC mobile app. So admin wants to have an option to Delete any Team message posted by a member on the RC mobile app
8 votes -
Exporting the original Messages
It would be best to export the original or unedited messages in Data Extract rather than just the edited versions of the messages when exporting it from the Message Data Retention on the app
3 votes -
Idle behavior shows users offline even though they are available and logged into RC.
I've noticed that when not using RC but logged in (running in the background idle) it will change the status for users from a green dot to a gray dot (offline). Even though users are available for a call. Fellow coworkers think the user is offline when in reality they are not. This behavior is counterintuitive- It seems to me that a new idle status would work as opposed to showing user offline. Or maintain current status of available
148 votes -
Cloud backup for SMS
SMS can be backup to a third party cloud system such as iCloud, Google Drive, Dropbox and ect. This is for them to retrieve it just incase the system or accidentally deleted the SMS
2 votes
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