2027 results found
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RC app Choose file location for save voicemail
Would like to have an option of choosing which location on the computer to save files like voicemail, recording, and others. It is very inconvenient to manually locate the file on the downloads folder and save it in a different location, instead of once downloaded you have the option to save it anywhere on your computer.
2 votes -
Make an option in the admin portal to force RC mobile app logout only
Right now the only way to force a user to log out of the mobile app is to disable the extension which causes immediate logout on both the desktop and the mobile app. To avoid disruption we'd like an option to force log out only one one app or the other as well as both.
8 votes -
Turn users to be allowed to complete signup with IP originating from within Brazil.
After opening a case explaining that our users are being kicked off from RingCentral, RingCentral Support asked to add this idea here:"We're very sorry for the late update as we had to confirm our findings from our backend team about the cause of the issue and we finally got an update. It was due to the users not being allowed to complete signup due to their IP originating from within Brazil. We know that it shouldn't be the case but currently, that's the limitation that we have so we encourage you to submit a request for this on our site:…
1 vote -
Allow shortlinks in SMS
Customer received an email communication from their CRM "Bats CRM" that they finally reached an agreement with RingCentral regarding problem of sending shortlinks via SMS Platform. Advises customer about our RingCentral SMS/ MMS content policies. https://www.ringcentral.com/legal/sms-mms-content-policies.htmlBut customer would like to see if their will be any chance that it can become available to us soon.
1 vote -
Quick contacts should be in alphabetical order or have an option to manage
It will be useful because It will be hard if there are a lot of contacts added and have to search for them but if it is arranged alphabetically it will be easier to look for your contact
2 votes -
App logs
If you have multiple numbers on your extension, it should show which number the client dialed in at the same time and still show the incoming caller ID. Inform this is available when there is an actual call, but on the logs it will just show the Caller ID.
1 vote -
Fax transmission notification to include copy of fax.
Since fax history is only available for 30 days, the transmission notification email should have an option to include the fax as an attachment.
75 votes -
see eachothers avialability while in queue
for shared workloads this is a necesary and useful feature. Our old provider has this feature as a base feature. When toggling into the queue, you could see who was logged into the queue and who was out by simply showing those members as greyed out. The is a simple yet very useful tool for managing call flows and adjusting schedules within sites.
4 votes -
MS Tams and RC App Integration - Call Log Sync
When MS Teams is integrated to RingCentral App and the call is offered to both and is answered using MS Teams, it should not show missed on the RingCentral Call Logs in the App
1 vote -
Company Contacts Merge to Multiple RC Accounts
Customer wants to know to see all contacts of 3 RC Accounts into one RC Account only
1 vote -
To add more recipient on SMS notification when voicemail messages are received.
The SMS recipient for notification when voicemail is received allowed only 5 recipients. Please add option to add more than 5 recipients.
2 votes -
call disposition with preset option
customer would like to have a call disposition with preset option so that they can easily identify if its a sales or not.
6 votes -
Idle behavior shows users offline even though they are available and logged into RC.
I've noticed that when not using RC but logged in (running in the background idle) it will change the status for users from a green dot to a gray dot (offline). Even though users are available for a call. Fellow coworkers think the user is offline when in reality they are not. This behavior is counterintuitive- It seems to me that a new idle status would work as opposed to showing user offline. Or maintain current status of available
131 votes -
Enable Super Admin role to control Teams in RingCentral app
It's very helpful if super admin roles can control Teams in RingCentral app aside from the creator of the Team Conversation.
2 votes -
.MSI Version of Microsoft Teams Embedded App
To have a .MSI Version of the Microsoft Teams Embedded App for silent installation purposes.
2 votes -
Create Voice Control features for RC (akin to Siri or Hey,Google)
We have the opportunity to bring on an unsighted user as a receptionist and we were looking to see if there was a way to have voice commands of calls. The ability to answer, hold , transfer and conference calls specifically, by voice command and have RC respond.
3 votes -
Use headset control buttons to answer, end, and mute phone calls
Use headset control buttons to answer, end, and mute phone calls with blue tooth headphones. We can use the earbuds but the controls don't work and the "connect" button is gone in the new version of the app (https://support.ringcentral.com/mvp/phone/phone-ringcentral-app/integrating-headset-with-ringcentral-app.html) in the Setting up USB HID devices.
6 votes -
Send and receive secured fax
faxes containing secured PDFs sent from provincial and government organizations in Canada and for confedentiality
3 votes -
An option to enable showing the current extension or phone number where the calls are being routed under the caller's end
An option to enable showing the current extension or phone number where the calls are being routed under the caller's end, for the caller to have an idea what the phone number of the extension customer needs to get in touch with regardless if it's an external or internal number where the calls are coming from.
1 vote -
Ability to schedule disabling of notifications or chat for the whole account
Scheduled disabling of notifications or chat entirely for the whole company that can be set up by the Super Admin only
1 vote
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