1936 results found
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Turn Off Unified Inbox in Teams Mobile App
Does not utilize the RingCentral application at all, only the embedded application for MS Teams, and the unified inbox is causing a negative customer experience.
2 votes -
Ability to block a guest with out blocking their entire domain
I need the ability to block a guest with out blocking their entire domain. As is, blocking the guest auto blocks the domain and kicks any other guest from that domain out as well. Unblocking the domain brings all of those guests right back in. Please give me the ability to just block one guest.
7 votes -
Assign extensions in app
Removing the ability to switch extensions for a number in the app has been very inconvenient. We use this service to make sure someone is available by phone at all times. To use a browser now to switch extensions involves multiple steps and can be difficult to navigate when having a limited view on a cell phone. We do not always have access to a desktop when extensions need to be switched. The app should have this feature to provide ease in usability. I do not understand the purpose of removing this option and placing it in “Legacy admin tools”.
2 votes -
Call queue pick-up members should be able to pick-up any calls from the call queue not just the overflow calls
Call queue pick up members should have the ability to pick any calls from the queue
2 votes -
Disable beep sound whenever I monitor an account.
484-229-3859
2 votes -
Ability of a client to hit the # button to bypass our long greeting voicemail message so they could leave a message and not waste time l...
...istening to the long message over and over again. I am a small business with a 3-minute informational message about my unique company. For people that have already heard this message, listening to it again for 3 minutes before leaving a message would get anyone angry. Having the ability to bypass that long message by hitting the # key and leaving a message is a great idea. Heck, AT&T that can't get even the simplist of things right has that feature, and you guys are much better than they are!
3 votes -
Call Log - Detailed view to show all the available pages (and the end page) on the bottom right of the page
Call Log - simple/ detailed views are not currently showing all the pages available to jump from page 1 to the last page. It makes it difficult for users to keep clicking next arrow, until they reach to the last page (especially when the call volumes are high) Attached is the screenshot of the right bottom of the list, as it can be seen it only shows the current page number and "previous" "next" arrows.
8 votes -
Make the 4 digit extension the default for copy and share in a company
:bulb: Can someone please suggest to RC, that when I want to forward (copy and forward) a text, say from a candidate to my teammate who has the job, I should be able to put that in the normal 4 digit extension thread, not have to send it to the 10 digit phone number thread. If you can speak to this, great, but it's an RC suggestion for their software, etc.
7 votes -
The ability to delete attached file on senders end.
The customer would like to delete the attached file that was sent, it would be best to have the ability to delete the attached document/file sent to her via direct message.
2 votes -
Call Notes
Wish we could leave notes. Also wish that RC was more CRM stylish as other projects cost alot of money and RC could have it all in one with our ideas.
5 votes -
Automatically Update Presence After Computer is Locked
It would be nice for Ring Central to be able to recognize when a user has locked their computer and update their presence to "Idle" or something similar, noting that the user is briefly away from their desk. Our policy is to lock your system when not in use, so if somebody locks their system and walks away to help somebody with something, it would be nice for Ring to reflect that the user is not available/idle/away, so that they're not still receiving calls, appearing to be available. Otherwise, users have to remember to change this every time they step…
3 votes -
Missed Call Notification Badge
I would love to be able to turn off the missed call notifications badge. Only certain people in my shop answer the phone but we all use it for messaging and transferring calls internally. However I constantly show to have notifications in my browser tabs about missed calls. Makes it hard to know when a message actually comes through.
2 votes -
Add ability to create folders and/or label call recordings
Have the option to label recorded calls for example: be able to mark a call as warm lead and then be able to find the recording easier by searching for warm lead. Alternatively have the option to create folders to put recordings in so that way you could open a warm leads folder and have all the recordings in one place. The current problem is that all recordings are in the same place which makes if difficult to keep track of the recordings because it is cluttered with 5 second recording of voicemails.
6 votes -
Camera for scanning documents
I noticed there's a video app, please add the camera so that documents can be uploaded into the app, whether they are pdf or jpeg
2 votes -
Need a RC App Installed Version Report
I am preparing my organization of 200 users to migrate off the RC Meetings Zoom platform. We need everyone on the version 23.x of RC to ensure they have a good experience with RCV. I have other tools which tell me I have many different versions of RC Phone, RC Meeting, RC app veersions 21.x, 22.x, etc. I would like to have a way inside the RC portal to see what versions are installed so we can take remedial actions to get everyone upgraded.
2 votes -
Adding notes to phone numbers
It'll be nice to be able to add notes to incoming / outgoing calls and voicemail as well.
9 votes -
for the app to pause recording from ACR
for the app to pause recording from ACR
8 votes -
Language management option
Give the option to change the language on the ringcentral application
4 votes -
To add more recipient on SMS notification when voicemail messages are received.
The SMS recipient for notification when voicemail is received allowed only 5 recipients. Please add option to add more than 5 recipients.
2 votes -
RingCentral MVP App Feature Like "Allow incoming calls while in a meeting" should be saved in all devices
It will help on managing the MVP settings using only one device; but will be applied to all devices using same login credentials.
2 votes
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