2027 results found
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Mobile Data option for Android Auto
When Android Auto Wireless is in use the RC app does not send through audio and tries to route the call through Wifi when no internet connection is available since it is only using wifi for the connection to Android Auto. We don't want to use our cell phone number for the calls. Direct dial data has only wifi or mobile data, wifi or carrier minutes only. You should add an option for Mobile Data Only that way RC app would not think the wifi connection is an actual live internet connection and would not use it.
1 vote -
After Hours includes muting text notifications
Currently, "After Hours" only routes phone calls to voicemail; it would be helpful if it also included an option to silence text message notifications as well.
3 votes -
Cloud backup for SMS
SMS can be backup to a third party cloud system such as iCloud, Google Drive, Dropbox and ect. This is for them to retrieve it just incase the system or accidentally deleted the SMS
2 votes -
Record calls with the actual screen of the user
There should be a feature that allows screen recording of the calls when calling from and receiving calls from RingCentral app
2 votes -
add an option to quickly toggle from audio speaker and microphone and desktop speaker and microphone
Wants an option to toggle from speaker and microphone headset and with the desktop microphone and speaker without doing it manually within audio input and output.
2 votes -
Ability to select multiple teams and move them in to folders
On the MVP application, having a team edit option that unlocks a checkbox for the teams and/or direct messages so that they can easily be selected and moved in to folders. Use cases: New team is added and you want to select all of the direct members at once and move them to a folder for easier organization. A new issue has come up and several new teams have been created, this would allow you to move all relevant chats to one folder. New manager needs to add all of their direct reports in to a folder.
2 votes -
Toggle Button on the App to Turn on and Off Devices
It would be helpful to have a capability on the app on which the device the call would ring to - between the app or the physical phone assigned to the extension. This is a lot easier instead of going to the admin portal.
1 vote -
Move participant from one meeting to another meeting or a call
Transfer participant from RC meeting to another RC Meeting or a phone call
1 vote -
Group Texts with Tmobile
We can create a group SMS and it will show as sent as a group text . However, when a Tmobile number replies to the sent SMS to the group, we receive the response in an individual conversation. We cannot currenly send goups texts to Tmobile users. This happens in RC Phone and the RC Web/desktop app. Please advise!
8 votes -
Uninstall all RC Apps
We found in RC's site a PowerShell script to uninstall all RC apps from our devices, however, we are experiencing some difficulties pushing the script with GPO and Intune. We would like some help from a RC engineer and provide us a better understanding of what we might be doing wrong and/or if such script is compatible or not with Intune and GPO.
2 votes -
Idle behavior shows users offline even though they are available and logged into RC.
I've noticed that when not using RC but logged in (running in the background idle) it will change the status for users from a green dot to a gray dot (offline). Even though users are available for a call. Fellow coworkers think the user is offline when in reality they are not. This behavior is counterintuitive- It seems to me that a new idle status would work as opposed to showing user offline. Or maintain current status of available
143 votes -
Have phone ring while company greeting is being played
I am submitting a request to have a phone ring while the company greeting is being played. This would give us an advanced notice that a call is coming in while the customer listens to our greeting/information
2 votes -
Sync contacts into Outlook via a sub-folder in RingCentral desktop app
Sync contacts into Outlook via a sub-folder in RingCentral desktop app
2 votes -
Add option to set a time limit to automatically rejoin call queue after # minutes.
We have users that remove themselves from the call queue when they go on break, but then forget to put themselves back in. Even if we could select the time limit that they can take themselves out of queue, so that they would automatically go back in queue after 15 minutes. Select 15, 30, or 60 minutes.
3 votes -
Forwarding Voicemail to another user
Please create a feature that allows us to forward a voicemail to another RingCentral user within the company directory. Current I would need to download the audio and upload it back to message. Its not efficient. Another suggestion is to attach the audio with the email notification of the voicemail transcription
18 votes -
Other option in Call queue waiting time if member is unavailable
Setting that will give other options in the Call queue waiting time if the member is unavailable, busy, or in a meeting
1 vote -
Fax transmission notification to include copy of fax.
Since fax history is only available for 30 days, the transmission notification email should have an option to include the fax as an attachment.
78 votes -
Sync RingCentral App's DND Status with Admin Portal
With the current design flow for Glip presence, the DND status on RingCentral application will not change even after an admin toggle the user's DND status off in admin portal. This confuses our customers and administrators as they already have the impression that that user should show Available status, instead of getting stuck to DND. It would be a big help if the RingCentral App changes from DND mode to Available after an admin turns off DND from admin portal.
3 votes -
Over-riding a custom rule
We would like to have a feature to over-ride a custom rule. There are custom rules that doesnt work because the system thinks there is a conflict between those 2 rules. Just like in my situation, when our did is dialed, we wanted the phone calls to be forwarded to our main number. It limits us from dialing the DID of the other extension. It goes to a loop. The work around that we thought that will work is creating another rule where we can utilize the called ID on custom rule. Custom rule is set up perfectly. Whenever the…
7 votes -
Have a tracker to see who responds to the message on the group chat.
It will be nice to track and see reports who has responded on the messages on the Group chat.
1 vote
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