see eachothers avialability while in queue
for shared workloads this is a necesary and useful feature. Our old provider has this feature as a base feature. When toggling into the queue, you could see who was logged into the queue and who was out by simply showing those members as greyed out. The is a simple yet very useful tool for managing call flows and adjusting schedules within sites.
4
votes
Maria Elena
shared this idea
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Jordan
commented
Douglas Dynamics recently raised this matter as an ask to see if read-only queue visibility was possible for queue members vs queue managers. They are also asking that this feature/idea be implemented to ensure users can see who is available in the queue without the ability to disable members/queue status.