410 results found
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A phone button that divert and undivert calls from 3rd party number for convinience
client want to get a call divert button available just simply pressing a button on their phone
currently calls from main number goes to call queueif this button is enable calls from main number goes their 3rd party answering service.
On behalf of ken partner id 58684 for Trost Law - Ram from Ring Central
2 votes -
Status Display on Cell Phone and Desktop App
For both the cell phone and desktop app when you are in the phone section it should display status of internal users whether someone is on the phone, available or not available. Similar to how it does when you are in the message section. It should also display this status on the app if the user is using their app or a desktop phone.
2 votes -
Admin access to ( Internal ) RCV meetings - RingSense
have admin access to view Internal RCV meetings on Ringsense portal under ALL CALLS tab
1 vote -
Simultaneous Line Access to multiple extensions in RC App
In my org, we have users who have multiple lines assigned or Groups. To have them work simultaneously or switch between texts and lines in an easier fashion within the app would be incredibly helpful, instead of accessing through the web browser
1 vote -
delete status message
Delete status message option
If a user has set a custom status message, the user should have an option to delete that status message from the list if it is no longer required. Currently, it gets stored in the list and the list keeps on increasing with every custom status message1 vote -
1 vote
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To use multiple device for Two F.A on the same user extension.
To use multiple devices for Two F.A on the same user extension.
2 votes -
Disable call pop up for Zoho CRM
A feature in which the pop up for new calls cab be disabled when using Zoho CRM environment
2 votes -
Add Call Recording in the Call logs Tab
Add Call Recording in the Call logs Tab. This will allow the users to play the recording and know the call details in 1 phone tab view (call logs). Instead of having to go to a tab
1 vote -
RingCentral Message Audit
It would be helpful for the super admin if they have the ability to view the RingCentral messages between extension for audit purposes
1 vote -
Click to dial from Subject line of email
Current Situation:
In the RingCentral Windows app integrated with Microsoft Outlook, users can right-click a phone number in the body of an email to initiate a call using the softphone.
This feature is highly appreciated as it allows users to call clients directly from their signature phone numbers without additional steps.Problem:
The ability to right-click and dial is not available for phone numbers in the subject line of emails.
Frequently, phone numbers are included in the subject line rather than the body, forcing users to manually copy and paste the number into the RingCentral app's dial pad, which is…1 vote -
Do not show the name of the user who answered a call from the queue
Wanna have option to not show the name of the user who answered a call from the queue on the app.
1 vote -
Ringtone and notification source on RingCentral for Salesforce
In behalf of customer, they would want to have an option on RingCentral for Salesforce softphone for "Ringtone and notification source" under Audio Settings the same as what we have with RingCentral app.
2 votes -
Remove/Disable Reply with Voice Message option on the Incoming Call Pop Up
Super Admin should have an option on the portal to disable/remove the Reply with Voice Message option on the Incoming call pop up on the RingCentral Apps
2 votes -
Make the Auto-update on MSI be available on Citrix
Currently the auto-update for MSI is only available only for desktop apps but not on the VDI platform like Citrix etc.. If they can also implement the auto-update of MSI on a VDI platform it will be big help. Currently this is what it says on the support website.
Does the auto-update MSI work with the VDI environment?
No. We recommend that our customers who use the RingCentral app in a VDI environment continue to use the non-updatable MSI because the auto-update doesn’t work in the VDI environment.
2 votes -
Shared Calendar - Call Queue
The shared calendar will show who is on a call for the call queue using desktop and mobile RC apps
2 votes -
Save customize status for users in RingCentral App and upload multiple profile picture in one time set up t
Save customize status for users in RingCentral App and upload multiple profile picture in one time set up to do it quickly.
3 votes -
Sent out a poll to customers using the SMS Mass messaging in RingCentral App
I was wondering if it is possible to send out a poll to my customers using the SMS mass messaging. I am cleared and allowed to send out mass messages I just don't know if your app has any kind of polling ability built into it
2 votes -
Company directory for Receptionist which displays current activity for an extension
How can our receptionists see all user extensions without having to configure or setup anything? Isn't there a company directory they can view which displays current activity for that extension?
2 votes -
Back up and Restore BT Cloud Work/Phone
Ability to back up and restore BT Cloud Work chat/text messaging and other data
2 votes
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