2027 results found
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Hover over likes or hold it will show you liked it in the group
can’t see who likes a post or glip in mobile app can only see on desktop app
1 vote -
RC App Video quality Monitoring/Controls
- Addition of RCV/RCM Host Setting to set maximum FPS, resolution quality on screen sharing and video calls to adjust for network latency/lag. 2. In progress meeting control slider to adjust FPS and resolution on the fly. 3. FPS & resolution monitor in addition to network stats monitor during meetings. 4. Debug log download option for troubleshooting that pops up after the meeting satisfaction stars pop up appears, when selecting 3 or 4 stars. These would assist in User, Customer IT, and RC Support troubleshooting and meeting in progress adjustments.
5 votes -
download call recording with the name or number of the caller
Download call recording with the name or number of the caller.Call recording should at least included the name or the number or date and time of the calls, in order for the customer to identify the call recording easily.For now customer is downloading the call recording and they are manually updating the file as per their reference
12 votes -
Automatically monitor a user
There is no ability to actively just monitor an extension. Our 20-year-old phone system had this ability. You type in the person's extension and whenever they are on the phone you silently monitor them, a very basic feature for a supervisor. On this "new' system, RingCentral, you have to wait till you see the extension is actively on a call and then click the Monitoring button. This is extremely inconvenient but also very ineffective as you can't do anything but sit there and stare at the extension or else you will miss the start of the call.
2 votes -
Allow internal SMS via extension number when Company Directory is disabled
When an admin has Company Directory disabled, users are not able to internal SMS other company users unless they have their email address. Please seehttps://support.ringcentral.com/article-v2/Managing-the-Company-Directory.html?brand=RingCentral&product=MVP&language=en_USOur customer would like the ability to internally SMS users via their extension number without including them in the Company Directory.
1 vote -
Delete contacts on mobile app
There's no delete button option on the mobile app for removing contactsTo delete the contact, you would need first to click on the edit button and remove the all entries like name, number and then save it. This entails more work than just having a delete option for example when long press on a particular personal or guest contact.
1 vote -
Allow downloading of call records through the app.
Downloading of call records through the RingCentral app instead of going to admin portal.
1 vote -
Have RingCentral App automatically remove SMS conversations when a user Opts Out
Under the new TCR, users are able to opt out of SMS conversations. The RingCentral App should have automation in place to remove or not allow the RingCentral user to responde to that conversation.
6 votes -
Add notes on voicemail and arranging the voicemail
not able to fit all data on the screen, not allowed to adjust columns to see more info.. such as cutting off caller id name and no way to see it.. also, no way to add notes to voicemail, or arrange the order of voicemails
7 votes -
RingCentral desktop app Volume control stay on full volume
RingCentral desktop app Volume control stay on full volume - capability for admin to put fixed volume on RC app. To remove user capability to turn it off.
4 votes -
ability to turn off the app even call forward is enable
customer wants to have the ability to turn off the ringcentral app, even without turning off the callforward in the extension
1 vote -
Quick Input Change
Would like drop down on a toolbar that allows me to quickly change what mic/headset I am using without having to drill down through the settings every time. I use boht a wired and wireless headset. And it is a HUGE pain to have to keep changing it in the settings.
3 votes -
Stop with the tutorial popups
Every single time I open the desktop app it just HAS to darken the screen and tell me something new. Stop it.
3 votes -
Can we have more than one extension to forward calls?
I am a manager for my department and I get multiple calls for different positions. When I am on the phone and one of the staff is available, I would like to have the capability to be able to choose who to forward the call to. Right now I only see this feature for forwarding to voicemail to another extension.
1 vote -
Access to navigation bar ALWAYS!
It would be nice if the navigation bar was always visible. It disappears when you are in the inbox or messaging if you are in the condensed version. Keep it a the bottom so that we can see if we get another message or text without having to back out of the message/text we are in to see the navigation bar.
1 vote -
Make the app more friendly
I wish the app was easier to navigate. There are a lot of features missing. like a predicate dialer. Also knowing which voip company the call belongs to on the lower display. which could be powered by Twilio or Telnyx. Better reporting of scam calls. A less restricted program. It seems a lot missing from it and has been relocated to the portal. Wish It was easier to change your caller id without a challenge. Flagging calls is another want. I hunt scammers and require more flexibility.
1 vote -
Auto Answer set up in Mobile App
Auto Answer set up in Mobile App
2 votes -
Please show the phone number and email on the contact preview.
Please show the phone number and email on the contact preview. This make it easy to copy and paste name, phone &/or email quickly. Currently I can only see the email, I prefer to see the phone 1st them the email or both with phone always first.
1 vote -
Setting to remove "Apps" from RC App for specific Roles and/or Templates
The customer would like to have the option to create a Role/Template to be able to remove the Apps in our RingCentral App. The customer wanted to stop the User from installing apps.
1 vote -
Add Company Name Field to RingCentral App
We are using the Windows version of the RingCentral app (version 22.4.34.6382 Windows).On the main call log screen, it shows the Caller's Name that we add on the Contact Card, but it'd be nice if we could also see the Company Name field that is on their contact card.
5 votes
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