2025 results found
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Setting up PIN code to access after hours line
We currently have our phone tree set up with an option for patients to select an emergency line to get through after hours. The issue right now is that anyone that calls the office line can get through the phone tree and pick the emergency line and get through. We need to set up a PIN code to give registered patients so that they are the only ones who can get through to the emergency line after hours.
1 vote -
be able to view presence status of deskphone users in RC Jupiter app HUD
The customer utilizes the HUD to see extensions that are active, online, offline, etc. Almost all end-users use the app which show in the HUD correctly but we've got 6 Polycom phones where the status does not change between when the phone is in use or not in use.
2 votes -
Disable Third Party Apps Jupiter Desktop
Disabling of Third Party Apps Access in Jupiter GUIAdd a new right “Disable Apps” in service web that triggers/ removes the “Third Party App Access” entirely from the Desktop App (GUI)
5 votes -
2-factor Authentication increasing the number of seconds in entering the code
Wanted to increase the number of seconds to input the code. Customers are given 60 seconds to input the code and wanted to extend the number of seconds from 60 seconds to maybe 90 seconds or 120 seconds.
1 vote -
set the number of minutes that the call can be forwarded to external number
Hopefully, it will be added as a feature so that the customer can forward the calls to an external number for a certain number of minutes. For example the call will be forwarded to a mobile number for 10 minutes and automatically revert back to the original call forwarding settings
1 vote -
Be able to turn off Emergency Location requests
Our company has no office; everyone works from their homes. Every day the RingCentral app asks for an emergency location. We have one mailing address and that's what I put in, but the next day it asks again. Being that everyone works from their homes, no one would use RingCentral to make an emergency call -- they would use their cellphone. Thus, we should be able to turn off the software's constant badgering to set a location. I was told by support that it is currently not possible.
8 votes -
Let someone transfer a caller direct to voicemail when that ext has their missed calls going to a call queue.
Let someone transfer a caller direct to voicemail when that ext has their missed calls going to a call queue.
2 votes -
Status visible on task bar
It would be helpful if statuses were visible on the task bar. That way, when the application is minimized on my desk top, I can see that I have myself in available or do not disturb. I continually forget to double check my status is available when coming back from lunch or the bathroom at work.
3 votes -
Analytics Reports of Phone Calls
Hi,I am looking for a report with all the calls CONNECTED.As I have to do the analyses of number of people I spoke with to the number of matched candidates. I will really appreciate as this will give a more clear picture.Thanks,Lubna AliHealthcare RecruiterCross Country HealthcarePh# 786 741 2677lali@crosscountry.com
1 vote -
Automatically log out RC App after the shift of particular extension even the user hour is set to 24 hours
Automatically log out RC App after the shift of particular extension even the user hour is set to 24 hours
2 votes -
Disable missed call notification bubble displaying in RC App
Disable missed call bubble notification icon displaying in RC App if you do not want to be bothered by the notifications.
2 votes -
Add More Compatible Variants of Headsets and Adapters for the RC App
Allows users to use their existing headsets that work fine with other applications other than RingCentral App.
1 vote -
Ability to have unlimited texts to view on RC app
I would like to have unlimited texts to view. I do not want them to be deleted. They have legal implications and need to be viewed and recalled.
1 vote -
The ring central app does not display incoming calls properly
The ring central app does not display incoming calls properly - they show up as OUTBOUND calls while in progress, then take up to a minute after the call is completed to actually show up with the correct details. This has always been the issue since the APP was released!
1 vote -
Map or Mimic area code of the receipt
hi please include a feature that we can mimic the area code of our recipient
3 votes -
RingCentral unified app (Jupiter) to display presence that is uniform between multiple RingCentral app platforms
Description:We need to have the RingCentral Unified app HUD to display complete presence information (On a call, Unavailable, etc...) of Users who are using different app platforms of RingCentral (ie. RingCentral Phone). Currently the Unified app HUD can only display Available and DND status of Users who are using the RingCentral Phone app. We do not want to force our Users to transition from the RingCentral Phone app to the RingCentral Unified app due to our company's usage policy.
3 votes -
MAM/MDM configuration policies
MAM/MDM configuration policies. Specifically for Microsoft Intune. We'd like to push settings administratively.
1 vote -
Option to remove the red button notification in the RingCentral app
Option to remove the red button notification in the RingCentral app
1 vote -
block calls automatically if the calls coming in is not registered on his contacts
cx would like to have a feature that will block calls automatically if the calls coming in is not registered on his contacts like on his apple phone
2 votes -
all number normalisation / modification
Call numbers that are not stored in E.164 (e.g. in connected CRM systems) should be callable.Specifically, there are customers who currently have systems in which the phone numbers are not entered correctly.These customers cannot switch to Unify Office / Ring Central because the correction would require a lot of effort.The requirement is to convert any phone number into a dialable E.164 format.Example:+49 (0) 8153 1234567 must be converted to +49 8153 1234567.Almost all UC systems available in Germany / Europe support this function.
23 votes
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