2027 results found
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Do not have a text send when pressing 'Enter' on desktop
In the iPhone app, pressing 'Enter' goes to the next line in the text to start a new paragraph. On the Windows desktop version, pressing 'Enter' sends the text. Please change the desktop app to be like the iPhone app so I don't accidentally send my text with only the recipient's name, or just before I put my name at the end. Please have the text send only by clicking the paper airplane.Or at least provide options in the settings for how people want to send their texts.Thank you!
2 votes -
Add the line registration feature for the RingCentral app (mobile and desktop). Without this feature functions like the Call Me function...
... through the RC admin portal do not work for users only using the Desktop and Mobile app versions of RC.. We contacted RingCentral support about some of our users not being able to use the Call Me function to receive calls to their mobile and desktop apps and RC support's response was only desk phones and RingCentral Phone is currently setup to do this. They suggested we put in a new idea to get the RC desktop and mobile apps added to their line registration page (why wasn't this considered before this) so we're posting that idea here. As…
2 votes -
There needs to be a "Clear All" option for missed calls.
In the RC UC app, there is an option to "Delete All Call History". That option should also exist for just Voicemails, amd Missed Calls. Users should not have to delete individual Missed Calls or Voicemails. FYI, Users had this functionality in the RC Phone app.Thank you.
5 votes -
Please add support for a Newforma integration
We use Newforma for our company contact list. A connection with the RingCentral app would streamline our workflow.
2 votes -
Receive missed call notification for delegated calls
It would be great to add the ability to received notifications for missed calls for delegated calls. Often the Executive assistant needs to return missed calls and if they do not have access to the notifications, it's very limiting.
12 votes -
Mobile/Desktop App - Automatic Hold After Transfer
This feature would help the app act the same as a desk phone if you are taking external calls and transferring them to other users. After taking an external call, going to call actions and clicking transfer, the caller would automatically be placed on hold as you dial an internal extension or search for a user for a warm or blind transfer. Currently, there is not an option to place a caller on hold while processing a transfer, leaving an awkward moment of silence before completion. This new feature would make the over all action of a transfer, smoother and…
5 votes -
Phone number called on call logs for users on RC app
Customer would like to have their old setting that once somebody called a user they can see what phone number it came from.
1 vote -
Prioritize the current call over incoming calls
Pretty self explanatory...I can't believe there's at least not an option to prioritize the current call over incoming calls
5 votes -
Transfer a Conference Call
Need the functionality to take a conference call and transfer it. Currently when you attempt to transfer the call, the transfer button is greyed out.
10 votes -
SMS ability to sort SMS messages and create folders for the SMS messages
RingCentral only provides a long historical list of SMS messages, very hard to sort through and service potential clients.
5 votes -
toggle call forwarding settings for more than 3 extension and external numbers using mobile app
toggle call forwarding settings for more than 3 extension and external numbers using mobile app
1 vote -
Lock down domains associated with our Company & Reporting on it
Client would like to identify users and prevent them from signing up for free accounts by locking down their domain.
16 votes -
Setup shared document/spreasdsheet feature in RC App
A shared doucment feature that would allow teams to update and work off of one spreadsheet. Similar to Google Docs or Teams sheet features.
2 votes -
need to be able to distinguish which line is being called
My RC account gave me a main line and then a direct dial number. System currently set up such that the caller ID bar which displays when you get a call does not distinguish whether the caller is calling the general line of my direct dial line. Apparently, all cell phones have this problem. I have a solo law practice and want to be able to distinguish at the time of the call whether it is an appointed public defender client or a private client/new business. Right now no matter which is called it says ring central caller. I can…
1 vote -
Allow ring groups to see call logs
When calls are forwarded, enable the person they were forwarded to to see the call log and missed calls.
2 votes -
Call queue call notifications, while busy
The suggestion is to add an option, which allow call queue calls to be notified, even if the user is busy. We have the following example, provided by one of our customers: While on a call with their colleagues, the emplyees are missing external calls, which are more important to them.
4 votes -
Call Waiting / Missed Calls for single agent on a Call Queue
Ideally when a customer calls, if the only agent in at that time is onanother call, they would either a) be able to put the current caller onhold for a moment to take the incoming call's contact information or b)when they are finished with the current call, they would have a Missed Callnotification alerting them to the missed call to return the call.
4 votes -
Prevent link previews for listed admin-curated list of certain domains and subdomains
Admin should be able to define a list of subdomains and domains for which links will never show link previews. For example, suppose an organization often shares links to another app's pages where their staff has to be logged in. I would suggest this is true for most of your clients. In the current paradigm, the "Please Log In" preview is shown every time these links are shared and the preview is not useful at all. Sometimes we share 10+ such links. We then get a massive scrolling page of 10+ "Please Log In" preview tiles. Ideally, our admin could…
4 votes -
Call queue auto answer
Allow for auto answer in from a call queue or set up a simple hunt group from main lines. allowing customers to pickup the handset and answer the phone on Deskphones
4 votes -
Kermit SIPping Tea Emoji Needed
We should create a custom emoji to represent Kermit the frog SIPping tea similar to the popular GIF.
7 votes
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