Mobile/Desktop App - Automatic Hold After Transfer
This feature would help the app act the same as a desk phone if you are taking external calls and transferring them to other users. After taking an external call, going to call actions and clicking transfer, the caller would automatically be placed on hold as you dial an internal extension or search for a user for a warm or blind transfer. Currently, there is not an option to place a caller on hold while processing a transfer, leaving an awkward moment of silence before completion. This new feature would make the over all action of a transfer, smoother and more efficient.
5
votes
Cait
shared this idea
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Wendall
commented
We have this same problem, of a dead space where the customer is wondering what is going on, before you can select the extension to transfer to.