2028 results found
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Customize caller ID list (visible from dial pad)
Rather than just being able to determine if a user can or cannot change their caller ID from the MVP dial pad, it would be advantageous if the user could change their called ID from an administrator-specified set of numbers, rather than just all company and CC numbers in the dropdown. That way users can displays the company-appropriate outbound caller ID when make outbound calls, but at the same time, do not have access to caller IDs they "should not" be using.The attached screenshot is from my MVP test account and only shows three options, but in my corporate acccount,…
8 votes -
Keep messages unread until the window is active
Most users have multiple monitors these days. I keep RC open on one of my screens and woudl like to keep the most recent chat open while I work on other things. While I'm on another monitor working on something else, chats are coming in and I'm not being alerted if I leave the same chat active. As a result I've been in the habit of clicking a mostly unused team JUST SO I don't miss messages in the chats I really need to be a part of. We tested a competitor product some time ago and they kept the…
4 votes -
Monitor HUD on android RC mobile app
Would like the ability to tab into the calls my sales team is making from the mobile app. I am unable to monitor calls in the HUD on RC mobile app on android.
7 votes -
Implement a delete all button for Personal Contacts
If a user imports their entire personal contact directory and then later you would like to clear the personal directory out (in case you want to transfer the number/account to a different user for example), it is not possible to simply delete the entire list or to even select more than one contact at once (on desktop or mobile!)
23 votes -
I would like to add a BUSINESS website to the portal .
Hi i would like to add a business website to the portal one page for all
1 vote -
Extend Delegate Line Group functionality to the RC App (Desktop and mobile)
Use Case: The prospect saw a demo of Delegate Line Groups on a Poly endpoint. They absolutely loved the functionality and intend to use it for their Execs and Exec Admins. The customer really wants to use both desk phones as well as the RC App.Feature Request: Extend Delegate Line Group functionality to the RC App in the HUD.Specific feature callout:
Ring the RingCentral Apps when a call is placed to a Delegate line
Prepend the Delegate Line Group name to the Caller ID so that the parties being presented with the caller better understand what type of call it…3 votes -
Deskphone Support of 100+ Extensions/Presence
We were sold a system that was to have been "scalable". We are over 100 extensions and are now being told you have NO PHONES that will support more than that. We have a phone that is SUPPOSED to handle more than one expansion module but Ring Central doesn't support that. This needs to be a feature enhancement.
1 vote -
Opera Browser support
I know a group of individuals within my organization that use Opera as their main browser. However, I have found that when I choose to join a ring central meeting in my browser I am presented with an error as Opera is not supported. I know Opera maybe doesn't have as large a market share as Chrome or Edge, but I would love to see Opera support moving forward.
2 votes -
Add Bitmoji add in for text messaging
Useful for marketing
2 votes -
SIP ALG Test Confirmation Tool
Is there a way we can have a tool created that can be provided to customers, similar to the Network QOS test and bandwidth tests in our support documents, that would also help confirm if something like SIP ALG is enabled or another issue on the network identified to assist with troubleshooting and identifiying errors that may be network related?
7 votes -
RC Office Client will not install on Standard Users for Windows 11
I have noticed this problem in latest windows 11 client installs on a domain, it installs fine on administrator accounts and the ringcentral app shortcut shows on desktop under the users\administrator\appdata\ringcentral path. However, once you login as a standard user the shortcut is no longer there nor is it in the users\????\appdata\ringcentral folder path. Its ont a amtter of pinning or creating a shortcut to a user or even outting into the public\desktop folder because it originally installs from the users administrator account, so if you end up creating a shortcut naturally you will get access denied because of the…
1 vote -
Ring Central MVP Silent Uninstall for user-installed .exe?
Issue:Please provide an automated "silent" way to uninstall the user-installed version of the Ring Central MVP application for Windows desktop.Workarounds: I am able to manually uninstall it when logged in as the user from either the Control Panel or by clicking the "Uninstall RingCentral.exe" file from this directory:C:\Users******\AppData\Local\Programs\RingCentralHowever that is not a solution for large numbers of computers.Ring Central provides a script that uninstalls all versions of all Ring Central products.This is not practical as it removes other software like Ring Central Phone and Ring Central Outlook plugins as well.https://support.ringcentral.com/app/admin/desktop-web/powershell-scripts-uninstall-ringcentral-mvp-apps-classic-windows-system.htmlAdditional Information:I am able to silently uninstall the .msi version.…
4 votes -
Click to Dial On Computer and RingCentral Mobile
Our field sales team love the idea of being able to work from their computer and be able to click on a number on the internet or their CRM and have the number be called by their RingCentral mobile application on their mobile device.
3 votes -
Notifications for messages reactions
Please add notifications when another user reacted to your message with emoji.
2 votes -
how do i see who had desktop app and who has mobile app
i want to know who is desktop/laptop and who is mobile phone
2 votes -
Ability to see who created the Poll for Direct Message in RingCentral App
Wants to have the ability to see who created the Poll for Direct Messages in the RingCentral app
2 votes -
Mobile app, desktop app, and desktop phone log to show what extension picked up missed calls.
It would be helpful if the mobile app showed what extension picked up what call. Currently, when the same line rings simultaneously and one extension picks it up, it shows up as a missed call on all other extensions. I would like it if the desktop app, mobile app, and even the desktop phone showed who picked up what call instead of how it currently says missed call.
1 vote -
add a notification option to alert you when someone goes into an available/green state on RC desktop app.
There are times when I need to connect with a peer and they are showing in DND Or busy/red. It would be great to have the option to click that would alert me when their status changes to available/green. This would prompt me to reach out at a time that is more convenient and able to chat.
1 vote -
Numpad Enter key activate call on Ring Central Desktop
Using ringcentral desktop, only the main enter key activates the call after typing the phone number, the enter key connected to the numpad does not work.
1 vote -
Grouping audio device settings
I use RingCentral in a variety of ways. Sometimes I use it for meetings where I use my PC Speakers and Camera and Microphone. Other times I am making pure calls, where I use a typical Bluetooth headset with the PC. Switching back and forth between these settings is awkward. I would like a feature that simply lets me group my desired audio devices together and assign a "Group Name" to them. For example: "Camera & Speakers" would set my system to the camera, microphone on camera and speakers. A 2nd group would be simpy "Headset" that would change the…
4 votes
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