2029 results found
-
Paging Group Contact / Shortcut for Desktop App
In the mobile app, users are able to see and access Paging Group Contacts under the Other tab. You can then click Page announcement and make a page. There is also an option to "Add to quick contacts". This works and shows up on both the mobile app and the desktop app, however you are unable to use the Contact in the desktop app. There is no way to easily create a simple way to page. The only way is to know *84XXX# where XXX is the extension number (can be longer than three digits). This is very clunky and…
9 votes -
Confirming Emergency Location - In app
Emergency Location keeps popping up whenever starting the RC applications on the computer/desktop. We'd like to check if it's possible to incorporate the emergency location settings (like options to keep the address as is and won't be asking to confirm whenever opening the apps). This will lessen the hassle from the customers' part.
13 votes -
Schedule meeting using "Meeting Info"
I would like to request an enhancement for our meeting scheduling feature. Currently, when scheduling a meeting using "meeting info," the meeting does not appear on the "Upcoming Meetings" tab, making it challenging for users who do not utilize Microsoft or Google calendars.Adding this functionality would greatly improve the user experience by enabling easy tracking of meetings scheduled through "meeting info."Thank you for considering this request.
10 votes -
Forwarding call to other number that will allow both app and deskphone to ring or either application only.
Currently, it is normal behavior that if you forward the calls to other numbers ( 10 digits numbers) it will only ring the device that is online on the account (deskphone)It would be beneficial for us if there would be an option to make the application also ring if we forward the call to a different RingCentral number ( different account ).
8 votes -
Turn off RingCentral Extension and Notifications via Browser
RingCentral Extension in the Brave browser (based on Chromium/Chrome). Turn off the notifications generated by the extension, but every time I try to block them, it automatically selects Allow. Need to disable the notification via the browser and not from the Windows notification settings, because if it's disabled via Windows notification it will also disable all browser notifications from installed extensions on any browser.
9 votes -
Longer DTMF tone
The Dial tone are too short and it is not being recognized by other companies, We would like to have a feature wherein the tones on the app will work the same as the physical phone where you can hold and press the number so that the tone would stay longer when you press it.
4 votes -
BLOCK MESSAGES THAT CONTAIN CERTAIN WORDS OR PHRASES
ability to set and block messages that contain specific words or phrases
7 votes -
Play the recorded message once the outbound call is answered by the third party
Play the recorded message once the outbound call is answered by the third-partyI believe that this feature would be valuable for the following reasons:It would provide transparency to the third party about the call being recorded.It could help to reduce the number of dropped calls, as the third party would know that the call is being recorded and would be less likely to hang up.
12 votes -
Extending the display of Upcoming Meetings
It would be much more helpful to see a list of scheduled upcoming video meetings on the video page under upcoming meetings that extends beyond the day or a couple of days. In Zoom, a user is able to see all scheduled meetings. Even though my calendar is linked and I can see the meetings in calendar bookings, there are not visible to me in the RingCentral app. This is a huge flaw in my opinion.
4 votes -
RC Messaging - “Notify me when available”.
Skygen (Jake) wanted to chat with someone who was off-line at the time. In Teams, he would right-click on the person’s name and select, “Notify me when available”. I spend a couple minutes looking for it, but didn’t find how to do a similar function in RC on the MVP side of the house
5 votes -
Expand Characters Limit For SMS
There is a current limit when sending SMS per attempt, it would be better to increase the characters per SMS attempt for the convenience of our users.
10 votes -
Have 911 call information on the Analytics page
Would like to be able to pull a report of 911 calls made from the Analytics page
16 votes -
Ability to Update/Edit Scheduled Meeting within a Week or Month via RingCentral App
Currently, the max view that we can see in the RingCentral App for scheduled meetings is 3 days. We wanted to have the option to view the meetings that were scheduled ahead of time Weeks or Months. We are used to using GoToMeeting where if you schedule a meeting for the future…like a board meeting…and that meeting has a password, you can change the password at any time. With RingCentral, you have to wait until the meeting is less than three days away in order to change it. That isn’t useful at all for us.
8 votes -
Allow logging in with message-only extension using the desktop/web applications.
We are only allowed to login using the message-only extension credentials with the mobile app/admin portal. It will be very helpful if we can log in with the desktop/web app.
5 votes -
Do Not Disturb(DND) with time duration
You should be able to set the do not disturb setting to expire after a certain period of time, rather than having to remember to go in and turn it off. Sometimes we set it just for a meeting and then realize the next day it is still set to do not disturb.
18 votes -
Add option to reduce background sounds (output) instead of mute them at all.
During a call, right now, you can either let 100% of the background sounds, or 0% (mute them). It would be great to add options for level this.
3 votes -
Panic style button
Be able to pick up a desk phone, type in two numbers, and be able to have it send a message or automated call to someone to notify of an issue quietly.
4 votes -
Allowing to answer RC app calls with the shortcut key even if its outside the RC app
Currently, you can answer the call via the shortcut key by pressing ALT A but you must have the RC app to be in the screen to make the shortcut keys functional
5 votes -
Emergency Services dialling for Mobile Devices in Healthcare without SIM Cards
In a healthcare situation tablets are often used as eCare devices and often do not have the capability to support SIM cards, or eSIMs. They are not mobile devices in the true sense of the word and do not leave a site or campus, although they often roam within the confines of that site..Adding the RingCentral mobile client brings telephony and other features to this device and is a massive boost to patient care and positive outcomes. Being able to communicate directly with other healthcare professionals from a single device quickly and easily enables these positive outcomes.Sometimes the healthcare professional…
6 votes -
Group SMS from External Number
Customer would like to received group sms message from external number. Customer received text message from external number with no issue. However, if external number send it text message to multiple RC number is not being received.
6 votes
- Don't see your idea?