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2027 results found

  1. Allowing to answer RC app calls with the shortcut key even if its outside the RC app

    Currently, you can answer the call via the shortcut key by pressing ALT A but you must have the RC app to be in the screen to make the shortcut keys functional

    5 votes
    Under Review  ·  1 comment  ·  Application  ·  Admin →
    How important is this to you?

  2. Emergency Services dialling for Mobile Devices in Healthcare without SIM Cards

    In a healthcare situation tablets are often used as eCare devices and often do not have the capability to support SIM cards, or eSIMs. They are not mobile devices in the true sense of the word and do not leave a site or campus, although they often roam within the confines of that site..Adding the RingCentral mobile client brings telephony and other features to this device and is a massive boost to patient care and positive outcomes. Being able to communicate directly with other healthcare professionals from a single device quickly and easily enables these positive outcomes.Sometimes the healthcare professional…

    6 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  3. Group SMS from External Number

    Customer would like to received group sms message from external number. Customer received text message from external number with no issue. However, if external number send it text message to multiple RC number is not being received.

    6 votes
    Under Review  ·  1 comment  ·  Application  ·  Admin →
    How important is this to you?

  4. Failed Fax Preview

    It would be helpful if we could have a fax preview like you have in the admin portal for the failed faxed in the app. It would be easier to figure out what and why it's not being sent in the app.

    12 votes
    Under Review  ·  5 comments  ·  Application  ·  Admin →
    How important is this to you?

  5. Switch option for RingCentral app to any Third-Party app

    Customer would like to have an option to switch his calls between RingCentral and other third-part apps like Microsoft teams, etc.

    5 votes
    Under Review  ·  1 comment  ·  Application  ·  Admin →
    How important is this to you?

  6. MFA Validation

    Our MFA validation code gives us 60 seconds to type in and it is taking 120 seconds for the code to come in to our mailbox, so we aren't able to validate the code in time. Can we change the amount of time the code is good for to 5 minutes instead of 1?

    5 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  7. Identify a saved contact using the company name

    Not all numbers belong to an individual person. Some are being used by people within a business.Currently when someone who is saved as a contact but only has the "company" name filed up calls in, the caller is not identified by the company name.Please show the company name of a contact saved without a first and last name when receiving a call from them.

    3 votes
    Under Review  ·  1 comment  ·  Application  ·  Admin →
    How important is this to you?

  8. BLOCK MESSAGES THAT CONTAIN CERTAIN WORDS OR PHRASES

    ability to set and block messages that contain specific words or phrases

    6 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  9. Schedule meeting using "Meeting Info"

    I would like to request an enhancement for our meeting scheduling feature. Currently, when scheduling a meeting using "meeting info," the meeting does not appear on the "Upcoming Meetings" tab, making it challenging for users who do not utilize Microsoft or Google calendars.Adding this functionality would greatly improve the user experience by enabling easy tracking of meetings scheduled through "meeting info."Thank you for considering this request.

    8 votes
    Under Review  ·  2 comments  ·  Application  ·  Admin →
    How important is this to you?

  10. New message indicator on collapsed file folder

    In 'Message' area of Ring Central App: If I have a file folder created with multiple chat groups under it, and the file folder is collapsed (which the App often does - another feature I would like changed - once expanded, keep it expanded unless I manually close it). So if the file folder is collapsed, I would like to see a 'new message' indicator (could be a small circle with number of new messages, could be the file folder type turns 'BOLD') - some way for me to know there's a new message in any one of the multiple…

    6 votes
    Under Review  ·  1 comment  ·  Application  ·  Admin →
    How important is this to you?

  11. Paging Group Contact / Shortcut for Desktop App

    In the mobile app, users are able to see and access Paging Group Contacts under the Other tab. You can then click Page announcement and make a page. There is also an option to "Add to quick contacts". This works and shows up on both the mobile app and the desktop app, however you are unable to use the Contact in the desktop app. There is no way to easily create a simple way to page. The only way is to know *84XXX# where XXX is the extension number (can be longer than three digits). This is very clunky and…

    7 votes
    Under Review  ·  2 comments  ·  Application  ·  Admin →
    How important is this to you?

  12. Caller ID and Call Queue name not showing when answering on MS teams

    When answering calls using MS teams app, it should show the caller ID and call queue name

    6 votes
    Under Review  ·  2 comments  ·  Application  ·  Admin →
    How important is this to you?

  13. Automatic Select of Caller ID based on Area Code

    wanted to have feature that will allow users to dial out to clients using different area codes depending on the number that they are dialing out.For instance, if they are calling someone from 916 area code, they wanted to appear as if they are also calling from the area with 916 area code.

    5 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  14. Ability to Update/Edit Scheduled Meeting within a Week or Month via RingCentral App

    Currently, the max view that we can see in the RingCentral App for scheduled meetings is 3 days. We wanted to have the option to view the meetings that were scheduled ahead of time Weeks or Months. We are used to using GoToMeeting where if you schedule a meeting for the future…like a board meeting…and that meeting has a password, you can change the password at any time. With RingCentral, you have to wait until the meeting is less than three days away in order to change it. That isn’t useful at all for us.

    7 votes
    Under Review  ·  1 comment  ·  Application  ·  Admin →
    How important is this to you?

  15. RingCentral App Access for shared lines extension

    Customer would like to have access to the app even thou they were assigned to a shared line

    15 votes
    Under Review  ·  1 comment  ·  Application  ·  Admin →
    How important is this to you?

  16. Extending the display of Upcoming Meetings

    It would be much more helpful to see a list of scheduled upcoming video meetings on the video page under upcoming meetings that extends beyond the day or a couple of days. In Zoom, a user is able to see all scheduled meetings. Even though my calendar is linked and I can see the meetings in calendar bookings, there are not visible to me in the RingCentral app. This is a huge flaw in my opinion.

    3 votes
    Under Review  ·  1 comment  ·  Application  ·  Admin →
    How important is this to you?

  17. Accessibility options for the visually impaired please.

    Accessibility options for the visually impaired please. Options to increase the size and boldness of the font so that it is more user-friendly for those of us who are legally blind, etc.

    5 votes
    Under Review  ·  1 comment  ·  Application  ·  Admin →
    How important is this to you?

  18. Please allow us to enter recipient information in FAX templates.

    Allow us to enter specific contact information in recipient section of your FAX templates. In order to send a proper fax, we have to upload our own fax cover sheet.

    9 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  19. Allow logging in with message-only extension using the desktop/web applications.

    We are only allowed to login using the message-only extension credentials with the mobile app/admin portal. It will be very helpful if we can log in with the desktop/web app.

    4 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  20. DND Timer for Lunch

    Would be nice to have a way to set DND at a user level in the Ring Central app.For insance going to lunch, set DND for 1 hr, this way it automaically accepts Q calls after the hour break and you dont "forget" to turn it back off.

    17 votes
    Under Review  ·  1 comment  ·  Application  ·  Admin →
    How important is this to you?
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