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1937 results found

  1. We are a Pharmacy and send many texts that are time critical to our patients.If we get a # that is not sms enabled (older folks/landlines) it can impact their health. Currently we cannot determine if the patient received the communication.

    2 votes

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  2. In the old RC app, we were able to remove company contacts ourselves. Now we have to ask Support to do it, which may take 5-7 days, and in the meantime the contact being removed can still see our interactions!

    4 votes

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  3. Option for the RingCentral App to not ring for MS Teams calls. Hope there would be an option for the RingCentral App to not ring for MS Teams calls aside from signing out to the App.

    4 votes

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    Under Review  ·  1 comment  ·  Application  ·  Admin →
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  4. When I manually dial a phone number in the Ringcentral app, the touchtone/dtmf sounds are annoying and unnecesary. It would have been cute in 1998.

    13 votes

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    Under Review  ·  2 comments  ·  Application  ·  Admin →
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  5. I have realtors and customers. I would like to put realtors in a group (that is not on the same feed) so when I need to send text messages. Realtors are in their own group and customers in another.

    1 vote

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  6. Allow call forwarding (custom rule) to directly forward the calls to a mobile app

    1 vote

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  7. We use the softphone in the RC app to lookup contacts and transfer calls. I feel like the internal people's status should be shown. It would be nice to see it there so you don't have to look at multiple things to figure it out.

    2 votes

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  8. A group seems fine except every time someone new is hired this group would need to be maintained. It would be nice for company-wide alerts and announcements to have this simply be every user setup in the company account.

    10 votes

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    Under Review  ·  1 comment  ·  Application  ·  Admin →
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  9. This should be obvious. For some reason, RC won't show the name of the phone line when I'm sending a New text on the RC desktop app. It only shows a dropdown of numbers and I have to look up which business the line is for. SUPER INCONVENIENT. Please RC let's fix this as this is a necessity and not a luxury!

    1 vote

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  10. ...obile app. This is how it is in the old app RC Phone, previous functionality must be restored. Virtual extensions and phones in common areas have no need to be activated from a user point of view.

    4 votes

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  11. On the RC Phone app, you can type in a user's name or extension number on the dialpad and you can then immediately see their status (Busy, Available, On Call etc). Their status would also appear when you can to transfer calls.For some reason this isn't available on the RingCentral app. Can it be added please?

    3 votes

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    Under Review  ·  1 comment  ·  Application  ·  Admin →
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  12. To import old messages from another carrier to RingCentral after the porting.

    2 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  13. As a super admin, I have access to the call reporting data for everyone in the company (in the Quality of Service module) and would like to ability to filter out by User Groups instead of seeing call data for the entire company. Filtering by individual extensions or names is also a bit restricted as I cannot enter more than one at a time.

    5 votes

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  14. We have an employee that is visually impaired that works standing up and can not access a desk phone. He had been using an older smartphone, that just forwards the number over wifi, but since you retired that version of the app, we can not find a smartphone that will work for him. Having an option for the application to be used on a flip device would certainly be more inclusive than having no options at this time. Thank you for looking into this.

    2 votes

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  15. Remove the inbox icon from left navigation and add: Tasks, Events, Files, & Notes icons along left navigation. The current inbox creates double the work to get to the Tasks List.

    4 votes

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  16. So we can organize how our files are downloaded rather than them just defaulting to the downloads folder.

    14 votes

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  17. There are certain members in our company that should never have their calls recorded. Since a lot of people work from home, they should be able to have privileged conservations without the line being recorded.

    20 votes

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    Under Review  ·  5 comments  ·  Application  ·  Admin →
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  18. When I click Join for a video meeting, there is a dropdown list of past invites. It shows only five rows, of which one has the description "RingCentral Video meeting" which is so vague that it is useless, another is a link to join my own personal meeting, and the fifth was a meeting I was invited to once to interview a job candidate - but these rows never leave my list. Other meetings that I join regularly, in other users' personal meeting rooms for example, do not show up no matter how often I meet with them, so I…

    1 vote

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  19. Any new hire has to be added manually to team channels. It would be great to be able to make "default" team channels" for all staff upon account creation so that when they join, those channels are there already. Or for example, since we have multiple offices, adding default team channels based on an attribute like state or office location would be awesome

    5 votes

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  20. This feature would be useful when you have many windows open. This would keep the application in the most prominent position.

    3 votes

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