Ability to see the status of the internal user you want to phone or transfer the a call to
On the RC Phone app, you can type in a user's name or extension number on the dialpad and you can then immediately see their status (Busy, Available, On Call etc). Their status would also appear when you can to transfer calls.For some reason this isn't available on the RingCentral app. Can it be added please?
3
votes
Matthew
shared this idea
-
Kyle
commented
In the old Phone application, a user's status was displayed prior to transferring a call to them (you'd be able to quickly see if the other user was available to take the call or not). In the new Desktop app, the status symbol and message is not present.