2027 results found
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Immediately upload fax document file for scheduled faxes.
Customer doesn't need to have phone turned on at later scheduled time.
3 votes -
Logging in using one credential to multiple devices.
Customer wanted to be able to login in 15-20 devices per user credential.
15 votes -
Add better Apple CarPlay support
Currently the RingCentral CarPlay support is not great if you compare it to iMessage.It would be fantastic if the RingCentral app itself was made available in Apple CarPlay so that you could scroll through and see your contacts, see your texts, and click on a contact and call them, all from the CarPlay dashboard.Currently, only voice commands are supported, which isn't always very helpful. Currently, there is no way to look at a list of my unread or recently received messages and then reply to messages in an order different than the order they were received.If this change could be…
4 votes -
Reporting Call Quality after Call
The user is struggling with daily network issues and is seeking assistance in reporting poor-quality calls after a call has ended. We find it inconvenient and manually connect issues to specific calls.This feature is to enable all users to report poor quality even after the call has concluded.
3 votes -
MSI installer with Auto-Install Print to Fax
-admins can implement/deploy the RingCentral app and it would automatically install Print to Fax-currently, they have to click on Install to get the Print to Fax feature (settings > phone > Fax > Install for "Print to Fax")
5 votes -
Options: Retrieve deleted message from RingCentral App
When someone send you a message and the senders deleted it, the one who recieve the message would like to retrieve it
18 votes -
Add auto update option in APP
There should be an option in the MVP app to turn on auto updates even if it was installed via MSI.
2 votes -
Allow More than Two Simultaneous Calls on Mobile App
When two people are on hold and I need to get a third perrson, I get an error message saying you have reached your limit for simultaneous calls. Meaning i cannot have two calls on hold and call another.EXAMPLE:A call comes into Assistant A for Agent A & B. Assistant puts the call on hold and grabs Agent A and when she tries to grab Agent B, she receives an error message below:Can you not have more than 2 calls on Mobile? Works perfectly fine on DESKTOP APP.
3 votes -
Multi-site Forward all Company Call on Mobile App
Within the Admin Setting on the mobile app (with Admin permissions) There isn't an option to forward all calls on the main IVR/AA menu settings. You can do this if you go to the website on your mobile device, but if there is an urgent need and this feature is already preset there isn't any way to enable quickly. Custom Rules could work but still not ideal. Mimicking the same features on the mobile app would be great.
2 votes -
sound reminder that a call is on hold
wanted to have a sound reminder that a call is on hold a customer said that when they place the call on hold they are doing other things and it is much better if there is a sound reminder that a call is on hold.
21 votes -
Turn off voicemail feature when making changes on the acccount.
We are looking to turn of the feature where when we make a change to a user’s account (ie change users password, role, etc) the user does not receive a VM stating there has been a change made to their account
3 votes -
Ability to install RingCentral desktop app on a different drive or folder.
Please add the ability to install the RingCentral desktop app for Windows to be installed to a different drive or folder.
2 votes -
Scan to fax needs to be able to use the document feeder
Unable to use document feeder when using scan to fax
4 votes -
Please add the feature of the ability or option to hide the other recipient's number when sending group SMS.
Please add the feature of the ability or option to hide the other recipient's number when sending group SMS.
2 votes -
Fix Availability Status for Users with messaging disabled
Please fix the functionality that prevents users with messaging enabled not being able to see the availability status of users who have messaging disabled. Currently if a user has messaging disabled via their role by disabling the check box for "Message tab shown in main navigation" anyone who does have messaging functionality CANNOT see their availability status, but the users who have messaging disabled are able to see the availability status of all users.
16 votes -
Enable Super Admin role to control Teams in RingCentral app
It's very helpful if super admin roles can control Teams in RingCentral app aside from the creator of the Team Conversation.
3 votes -
Ability to only show company contacts when searching for name to call
When added to an outside-of-company group team as a guest and when I search for a name to call from the dial pad, it also shows the guest contacts from the said team. It would be helpful to only show company contacts instead of guests for easy search.
5 votes -
Is there any option to see what numbers are clients inputting on the IVR.
Is there any option to see what numbers are clients inputting on the IVR Contact System, like we can see it on our system that this customer is trying to input the EXT number
2 votes -
Disable beep sound whenever I monitor an account.
484-229-3859
4 votes -
Ability to play default ringing or hold music rather than RC client's hold music
There are scenarios of outbound calls in which, during the process of connecting to an external called party, the connection to receive either ringing or audio from the far-end system for whatever reason is not made so it defaults to playing the configured hold music/custom prompt of the RingCentral extension that is placing the call instead. This creates confusion with users that experience this behavior. In a recent example, a user had a custom message recorded specifically for their business which was configured as their extension's hold music within Screening, Greeting and Hold Music. After placing an outbound call, they…
6 votes
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