2026 results found
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Option to Customize App's Button while on a call
The customer would like to have the option to change the default buttons while on an active call. Currently, they have Mute, DialPad, Audio, Add, Video and More.
21 votes -
Presence Indicator
needs to have the presence indicator integrated into the contat view of the RingCentral app
if someone is already using the RC app it should no longer needed to be added on the HUD view just to see if they are on call or not
3 votes -
Use short code numbers as outbound text ID.
Currently, we only support 10DLC for SMS. The customer brought up an idea to have the ability to send SMS using short code numbers instead of their 10-digit numbers.
4 votes -
Breakout rooms should be allowed for the participants in the video meeting
Because in a meeting of 10 or 20 people. Members could go into a breakroom with whomever they wish to meet and have a dialogue in private then return to the main meeting to collaborate with the rest of the team. This allows for brainstorm sessions without having to wait for the meeting creator to assign them into a break out room. Thanks
8 votes -
Keep Unread Conversations Visible In Collapsed Folders
Unread conversations in folders should be visible regardless if the folder is collapsed or not unless they are muted.
12 votes -
To have a pre-recorded voicemail that will be sent
To have a pre-recorded voicemail that will be sent to each of his customers just in case cannot reach them. To leave voicemail messages to every customer instead of automatically sending the pre-recorded vm.
5 votes -
Ability to Share the Call recording on RC Mobile app
The customer wants to have the ability to share the recording (call recording) using the RingCentral mobile app (IOS/Android)
2 votes -
Share Extension for macOS Finder
Hi there. It would be very handy if RingCentral were available in the macOS share sheet (dev info here). RC is in the iOS and ipadOS share sheets, but forgotten for macOS it seems.
4 votes -
Caller information display on external mobile number
the customer would like to see/view the call showing the information of the call when he receives the calls on his personal number
3 votes -
manage group texting
being able to control whether or not a user has the ability to send messages to multiple phone numbers. whether it's a group text thread or bulk messaging individually.
5 votes -
Forward SMS to External Phone Number
Should be able to forward the SMS to personal number.
18 votes -
add an option to quickly toggle from audio speaker and microphone and desktop speaker and microphone
Wants an option to toggle from speaker and microphone headset and with the desktop microphone and speaker without doing it manually within audio input and output.
4 votes -
Options: Retrieve deleted message from RingCentral App
When someone send you a message and the senders deleted it, the one who recieve the message would like to retrieve it
19 votes -
Immediately upload fax document file for scheduled faxes.
Customer doesn't need to have phone turned on at later scheduled time.
3 votes -
Logging in using one credential to multiple devices.
Customer wanted to be able to login in 15-20 devices per user credential.
15 votes -
Ability to play default ringing or hold music rather than RC client's hold music
There are scenarios of outbound calls in which, during the process of connecting to an external called party, the connection to receive either ringing or audio from the far-end system for whatever reason is not made so it defaults to playing the configured hold music/custom prompt of the RingCentral extension that is placing the call instead. This creates confusion with users that experience this behavior. In a recent example, a user had a custom message recorded specifically for their business which was configured as their extension's hold music within Screening, Greeting and Hold Music. After placing an outbound call, they…
7 votes -
Add better Apple CarPlay support
Currently the RingCentral CarPlay support is not great if you compare it to iMessage.It would be fantastic if the RingCentral app itself was made available in Apple CarPlay so that you could scroll through and see your contacts, see your texts, and click on a contact and call them, all from the CarPlay dashboard.Currently, only voice commands are supported, which isn't always very helpful. Currently, there is no way to look at a list of my unread or recently received messages and then reply to messages in an order different than the order they were received.If this change could be…
4 votes -
Do not ring mobile app together with desktop app - Separate settings to enable in call handling
Do not ring mobile app together with desktop app - Separate settings to enable mpbile app in call handling
13 votes -
Reporting Call Quality after Call
The user is struggling with daily network issues and is seeking assistance in reporting poor-quality calls after a call has ended. We find it inconvenient and manually connect issues to specific calls.This feature is to enable all users to report poor quality even after the call has concluded.
3 votes -
MSI installer with Auto-Install Print to Fax
-admins can implement/deploy the RingCentral app and it would automatically install Print to Fax-currently, they have to click on Install to get the Print to Fax feature (settings > phone > Fax > Install for "Print to Fax")
5 votes
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