436 results found

1. RingCX unmute author

   Hello RingCX Developer Team.

   Good day. I am sending a feature request to have the Author be unmuted by the Admins in a much easier way. Currently, there is no way to find and change the muted Author, by filtering whether they are muted or not. This is kind of difficult fot tyhe users and Admins to look for any accidentally muted authors.As of this time, the only way to do it is ,checking like specific categories or channel and time the message came in, and they could try and filter by those. This is eating time to search for a muted Author, in which you are to hunt each thread, if it was accidentally muted, not knowing the name of Author, Channel, Time the message came in.

   Hello RingCX Developer Team.

   Good day. I am sending a feature request to have the Author be unmuted by the Admins in a much easier way. Currently, there is no way to find and change the muted Author, by filtering whether they are muted or not. This is kind of difficult fot tyhe users and Admins to look for any accidentally muted authors.As of this time, the only way to do it is ,checking like specific categories or channel and time the message came in, and they could try and filter by those. This is eating time to search for… more

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2. remove ad from email notification

   Please remove the ad from the email notification

   4 votes

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3. Automatic use of AI Assistant

   We have a customer who wants the AI Assistant Notes to work automatically. Many of them use this feature, which would be very useful if it could work automatically.

   2 votes

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4. Multiple extension to a Key press

   We have a customer would like to have a feature to add one more extension to key press.

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5. Option to file a carrier ticket to Vodafone

   We would like to have an option to file a carrier ticket to Vodafone for inbound call routing issues.

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6. Force update Polycom CCX500 firmware to 8.1.5 with custom configuration

   Firmware version 8.1.2 is the latest available with RingCentral and automatically picks up. We wish to have the option to push the firmware upgrade to 8.1.5 and bypass the 8.1.2 RingCentral offers and use it together with the custom configuration.

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7. BE ABLE TO DISABLE "THIS CALL IS BEING RECOREDED" PROMT WHEN PICKING UP A PAKRED CALL.

   BE ABLE TO DISABLE "THIS CALL IS BEING RECOREDED" PROMT WHEN PICKING UP A PAKRED CALL.

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8. Modify Voicemail Messaging Notification

   Have the ability to modify content of the email notification for voicemail - I want it to be basic or plain and without a logo

   2 votes

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9. Modify Voicemail Messaging Notification

   Messaging Notification for Voicemail

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10. Ability to call international number using RingOut (UK Number)

    Ability to call international number using RingOut using UK Number as the caller ID.

    3 votes

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11. picture for inbound calls

    Wants to see the profile picture of people who are calling me.

    2 votes

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12. Percent calculation with filters - Business Analytics

    The filter when adding external (internal) calls, for example, doesn't apply on percentage calculation . The number of Total calls is correct, but the percentage is incorrect. The denominator remains unchanged when filters are applyed.
    The salesforce ticket has been already opened 24162866.
    Useful wiki page regarding this topic :https://wiki.ringcentral.com/pages/viewpage.action?spaceKey=AKB&title=Percent+calculation+with+filters

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    23 votes

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13. AI receptionist Additional features

    First, this is extremely basic functionality, I was disappointed as I was expecting significantly more. The term "AI Receptionist" implies a lot more than what the product seems to deliver. I was hoping this could replace an out-sourced receptionist service. It can't. The most important reason for a receptionist is to screen calls. This doesn't seem to do that. It routes calls. There is a huge difference.

    Second, although I was able to add documents to the knowledge hub, they don't really seem to actually be used in any meaningful way. It is disconnected from everything else. I can ask an AI Receptionist to search the knowledge base and maybe get some information that way, but that requires knowing what I am looking for and is not part of a normal conversation. There does not appear to be a way to instruct the AI receptionist regarding how to use the knowledge base. What would be great is if I could take the instructions I give Ruby Receptionists for call handling and use that for instructions for the AI receptionist.

    Third, I would like to provide more specific instructions than what can be figured manually. I kind of feel like RingCentral missed the point of using LLMs if users have to pick from only several skills or functions which are not what I want and I can't define my own skills, functions, or workflows. I want to be able to provide my own instructions.

    For example, if the AI determines that it is a vendor calling (such as a RingCentral sales representative), they can tell the vendor we don't take calls from vendors and hang up, log the number to a callblock list and add the vendor to a blacklist.

    For example, if the AI recognizes the name and number the caller is calling from or the caller provides their number, I would want the AI to recognize them (e.g. check a list of contacts) and make sure the spelling is correct in the transcript.

    Or if a patent examiner calls and references a patent application number, I would want to be able to text a specific link to the attorney based on the number. I could provide a database and instructions to any normal LLM and they could create the link, but the AI Receptionist does not have that functionality.

    First, this is extremely basic functionality, I was disappointed as I was expecting significantly more. The term "AI Receptionist" implies a lot more than what the product seems to deliver. I was hoping this could replace an out-sourced receptionist service. It can't. The most important reason for a receptionist is to screen calls. This doesn't seem to do that. It routes calls. There is a huge difference.

    Second, although I was able to add documents to the knowledge hub, they don't really seem to actually be used in any meaningful way. It is disconnected from everything else. I can ask… more

    2 votes

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14. Only allow Voicemail greetings to be changed

    If the screening, greeting, and hold music options are unchecked(under Role), users will not be able to change their voicemail greetings, either on the physical phone or the desktop app. The customer would like their users to be able to change voicemail greetings, but not hold music .

    5 votes

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15. send Contact Cards on every outbound call

    • outgoing image when people see when they are doing an outbound call using the business number
    • wanted to have contact cards on the Caller ID when making outbound call
    1 vote

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16. Ability to populate Mobile Phone field on the RingCentral app (mobile, desktop and web)

    Ability to populate Mobile Phone field on the RingCentral app (mobile, desktop and web)

    2 votes

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17. Roles & Permissions -- Allow Call Recording for admin | Managers to listen to a specific users

    Roles & Permissions -- Allow Call Recording for admin | Managers to listen to a specific users

    8 votes

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18. prerecorded paging announcement on a set time

    automatic pre-recoded paging announcement on a set time.

    2 votes

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19. Call Recording for Blocked Caller ID

    Calls are currently not recorded when the caller ID is set to “Blocked.” Enabling call recording for calls with blocked caller IDs would improve service reliability and ensure comprehensive call logging, supporting quality assurance and compliance efforts.

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20. Call Logging Based on RingCentral App Login Status

    RingCentral mobile app should be designed to generate call logs on a user’s personal phone only when the user is actively signed in to the app.

    If the user is not signed in to the RingCentral app, then no RingCentral-related call activity should be recorded in the phone's call log.

    1 vote

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