405 results found
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Marking Test calls as "Test"
Marking Test calls as "Test" (eg when we change any settings in Ringcentral we make test calls) so we don't want these skewing analytics/reports
1 vote -
Marking Test calls as "Test" so not to skew analytics/reports
Marking Test calls as "Test" (eg when we change any settings in Ringcentral we make test calls) so we don't want these skewing analytics/reports
1 vote -
Assign Call Delegation Assistants or Delegates on a user extension that is part of the call queue
Assign user extension to delegate even if the user is part of the call queue group.
3 votes -
An option to Mark calls in RingCentral application
We are new to using the mobile app and are looking for a way to mark calls as qualified or not qualified directly from the app. Our goal is to streamline this process for efficiency.
3 votes -
Ability for AI Receptionist to recognize all numbers that are listed in the blocklist.
Ability for AI Receptionist to recognize all numbers that are listed in the blocklist.
1 vote -
Ability to Download RingCentral Training Videos
I need to know if we can download the training videos. We have our own LMS where we can assign training to users and I am not able to do so when they are just linked to a page such as where your videos are hosted. Is there a path or medium to download them?
2 votes -
incoming call
-customer want to use the direct # as the incoming caller ID if someone is calling them
1 vote -
AI Transcription Masking
We have a customer who would like to have control over AI transcription, specifically a feature that allows them to mask sensitive information from the call to ensure it complies with HIPAA regulations.
3 votes -
Remove “Synchronization Error” Message for No-Reply Emails
The system shows a “synchronization error” message for no-reply email addresses, but this does not cause any real issues. Removing or hiding this message would prevent confusion and help users avoid unnecessary concern.
1 vote -
AI - TRANSCRIPTION FOR VIETNAMESE
ADDITIONAL LANGUAGE FOR AI TO BE TRANSCRIBED (VIETNAMESE)
1 vote -
RingSense to display Ext only on outbound calls
Currently, RingSense displays outbound call information using a format that includes both the BTN and extension, such as:
5025769125|8535This format is confusing for the customer because the BTN (5025769125) is not meaningful or recognizable to their internal users. The inclusion of the BTN adds unnecessary complexity to reports, increases user confusion, and complicates call analysis.
Expected Behavior:
The customer would prefer the call display in RingSense to show only the extension (e.g., 8535) to better match their internal reference points and simplify reporting.Business Impact:
The current format negatively affects the customer’s ability to:Read and interpret call data…
1 vote -
Add Yealink 70B to the list of Supported Phones
Add Yealink 70B to the list of Supported Phones under the BYOD option in the admin portal for assisted provisioning.
1 vote -
Retrieve call recording for the past 12 months
Ability to restore the call recording even if it is more than 12 months
5 votes -
Centralize Voicemail
All voicemail should be accessible in all desk phone
1 vote -
Save Conference Chat in Users’ RingEX Chat History
Summary:
Currently, chat messages exchanged during RingEX audio conferences are not retained in users' personal chat history. We request the ability to automatically save the conference chat in each participant’s RingEX chat window.Problem:
Important messages, links, and decisions shared in the conference chat are lost after the session ends, making it difficult for users to reference or follow up.Proposed Enhancement:
Automatically store the full conference chat transcript in the RingEX chat history of all participants.
Optionally, mark it as “Conference Chat” with a timestamp and meeting title.
Ensure it respects data retention policies and user permissions.Value:
Provides…1 vote -
Zero dialing Custom Rule
We have a customer who would like a custom rule for Zero Dialing, where calls are forwarded to an extension. If the extension does not answer, the call should be forwarded to another extension. This setup should only apply when the caller dials Zero, and it should not affect the regular extension forwarding.
5 votes -
Filter the calls/SMS coming from the main number and direct number on RingCentral Application
Filter the calls/SMS coming from the main number and direct number on RingCentral Application.
We are able to view the phone number dialed or sent an SMS when we open the information of the call/SMS. It would be better if there is a way to have it separated so that we can identify immediately if the call/SMS came from the main line or any number in the account
3 votes -
pre defined announcement when user extension is receiving heavy volume of calls like what call queue has
currently the predefined announcement when user extension is receiving heavy volume of calls is only applicable on call queue, under user extension the customer must record their own announcement.
1 vote -
Yealink Cordless Handset
Yealink cordless handsets to have feature that can control jitter and lag
1 vote -
blocked numbers
Raised an idea in ideas portal
Feature Request:
Ability to delete blocked numbers in bulkCurrent Behavior:
User can only delete blocked numbers one by oneExpected Behavior:
Have an option to select numbers in bulk to delete blocked numbersUsers > Users with Extension > Select Ext > Phone > Blocked Numbers > Block numbers or area codes
2 votes
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