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979 results found

  1. Custom voice message for ringcentral phones when offline

    Just got off the phone with tech support and there is no option for a custom message when the ringcentral phones are unreachable (example internet down, phone not working correctly etc) You hear the generic message "I'm sorry no one is available to take your call. Good Bye" We are a restaurant chain that relies on phone in orders. Our POS system is internet web based I would love the tell the customers to visit our website or phone app to place an order. Or any other custom message we would like to make. I know I can forward the…

    4 votes
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  2. Adding multiple external number to answer call when call queue is busy.

    Adding multiple external number to answer call when call queue is busy or when reached the maximum waiting time. It will be very beneficial to the business productivity, making sure customers on queue are being assisted in a timely manner.

    2 votes
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  3. Add The Ability To Send An Email For Answered Calls

    We would like to add the ability to have an email sent for answered calls. Currenlty it is only available for missed calls, voice mail

    19 votes
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  4. More programable options for Presence keys

    We are coming over from Mitel and were hoping for some feature parity between our old system and our new system. There was one feature in particular that was very useful called Monitor Extensions. There is something similar with Presence keys on RingCentral. But on Mitel there were a lot of different configuration options so that users who monitor other users calls could either set the monitor key to ring or not ring. And this was configured for each line so there was more control over what would cause the user who was monitoring other user’s calls would actually ring…

    3 votes
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  5. Porting Mobile Numbers to RC

    Ability to Port Mobile Numbers to RC system instead of just landline numbers

    4 votes
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  6. Departmental Voicemail Box

    We need a Department Voicemail Box that can be set for the Call Queue , that would enable Call Queue Members to access it thru Apps.Once the voicemail was accessed by one of the members, it will automatically be exported to the Members Inbox so that it cannot be touched anymore by other Members hence avoiding multiple callbacks to the callers.

    5 votes
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  7. Option to remove 'Auto Answer' toggle from Ring Central Phone (desktop).

    This would allow more evenly distributed calls for agents rather than a lopsided sum from agents abusing this feature.

    20 votes
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  8. add on phone star 9 raiser your hand and star 6 unmute mute

    add on phone star 9 raiser your hand and star 6 unmute mute and change name

    1 vote
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  9. Add Ability For User to Access other User Mailboxes Without that Malbox Pin or pwd

    HR departments have a need to access voicemail boxes when users are on vacation or leave without actually knowing the users pin or password. Sharing credentials for multiple mailboxes is not practical.

    6 votes
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  10. Lead Vendor Custom Caller ID

    We have several lead vendorsWe want the client to hear the name of our company when they call in, but we want our loan officers to be able to see the lead vendor name & the type of client they have on the phone when the call is coming in. So if i give my lead vendor auto receptionist number 111-222-3333 for example - and i want them to dial this number when they have a VA Home Loan client on the phone - then i want my loan officer to see the lead vendor name - VA when the…

    1 vote
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  11. Dial by Extension via Multi Level IVR

    The option to dial by extension using the Multi-Level IVR

    10 votes
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  12. Dial emergency number (911) from hot desk phone without logging in from a user extension

    can still use hot desk phone when dialing an emergency number (911) without logging in from a user extension

    1 vote
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  13. Allow Mexico outbound calls or forwarding in International Toll Free Service

    International Toll Free Services number regulations for oubound calls or fowarding a call to another number. Currently, Mexico callers are not able to forward a call to another Mexico destination due to the regulation mandated in some carriers.

    1 vote
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  14. Send recorded VM with one click instead of re-recording every generic VM.

    As an optometry company we have to send out generic word by word VMs to any patients that don't answer for things like contacts being picked up. It would be awesome to have a system created where I could record the generic message and save it in RC and then whenever a patient doesn't answer the phone, instead of re-recording every time, I can just push a button and it will send out the pre-recorded message. That would save a lot of time with the amount of people being called in a day.

    3 votes
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  15. more members need access to VM boxes for call ques (only 15 now) co recepiants

    VM boxes for call ques are currently restricted to no more than 15 members. We need at least 40-50 embers to be given access to each call que vm's box.

    4 votes
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  16. Transferred calls ring back to original person if the person the call was transferred to can't/doesn't answer

    We have users that may be away from their desk or unable to answer a call that is transferred to them. Rather than having the call go to VM we would like it to go back to the person who transferred the call so they can then ask the caller if they would like to talk to someone else or if they would like voicemail. Then they can be transferred to another user that can help them or they can be transferred directly to the persons voicemail.

    5 votes
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  17. Payment Options

    It is a violation of our state procurement law to us the government credit card for monthly services. Here are a few options that would be useful in this case: Allow governement agencies to establish a line of credit and pay via purchase order (live check of EFT) on the basic subscription level, PayPal, or reloadable gift cards. We want to keep this srvice, but may be forced to close the account because it is illegal to pay by credit card. We do not operate at $500 worth of business.

    4 votes
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  18. Increase the character limit of email addresses that receive faxes, texts, and voicemails

    This would allow all users to receive faxes, texts, and voicemails that come into main phone lines.

    2 votes
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  19. Vulnerabilities for Polycom VVX and Trio

    Would like to correcting the vulnerabilities being detected on the Polycom VoIP phones.

    1 vote
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  20. Ability to change line 1 and line 2 on Polycom Deskphone

    Ability to change line 1 and line 2 on Polycom Deskphone

    7 votes
    Under Review  ·  1 comment  ·  Other  ·  Admin →
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