988 results found
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disable the DND function
the feature to disable the DND function will surely help our business
18 votes -
to be able to answer another call, while in an active call, on a shared line
when a shared line is in an active call, and a new call comes in, customer should have the call waiting option, where they can see an incoming call and be able to answer it.
3 votes -
Closed caption in Phone app
people that are hard of hearing need closed captions for phone calls too; not just video meetings. This feature should be accessible in the Phone App and for voice mail; it should provide a text version of the voice mail.
14 votes -
Ability to anounce and see the participants of a conference call.
Unify Office Client should display participants of a call conference (this feature is already available in the smartphone app). An Audible signal when participants change (leave or enter).
4 votes -
International Calling Guide
Requesting a KB article or a guide for the number type and license for RingCentral products on how and specific destination is available to calls. Also, include restricted areas and caller ID's to use that will not violate the region that is being called.
1 vote -
Add initiator name when paging a group
When a user pages a group it displays the group name on the recipients phone, no one knows who is initiating the page. We use this feature as a PANIC button and so it is important to know who is initiating the page.
3 votes -
disable the external call from limited extension/common area phone
would like the limited extension/ common area phone to have limited access for inbound and outbound calls (unable to receive external phone call and outbound call for external numbers unless its emergency 911)
6 votes -
Incorrect CNAM even if it's updated on the system.
Made a test call to a tester account and it works. When they call other RC numbers & other numbers, it shows one of the user's name on it which they didn't set up at all.
1 vote -
1 vote
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customer requesting to have a robot ask the caller on how did the caller find the company that they calling?
customer requesting a feature where when the caller was put on hold or by the end of the call their is a IVR message asking the caller on how the experience and how this they find the company that they are calling
1 vote -
One-Time Password/Two-Factor Authentication
Ability to receive One-Time Password/Two-Factor Authentication code
6 votes -
Departmental Voicemail Box
We need a Department Voicemail Box that can be set for the Call Queue , that would enable Call Queue Members to access it thru Apps.Once the voicemail was accessed by one of the members, it will automatically be exported to the Members Inbox so that it cannot be touched anymore by other Members hence avoiding multiple callbacks to the callers.
6 votes -
Deskphone to make and receive internal call but block external calls
Wants a phones that won't have capability to call out external numbers. It should only be able to call internally like other exts. Not externally
4 votes -
We would like to own a short code SMS.
owning one so that we can send SMS messages from that 5 digit number.
2 votes -
Ability to add a Virtual Mobile Phone Number
It will be very useful if ringcentral offers an option to also add a virtual Mobile number as many applications out in the market are offering such as Ykee
1 vote -
requesting to only show the caller ID and not the main phone number when the customer calls any number
customer is requesting to only show the caller ID and not the main phone number when the customer calls any number
1 vote -
Ability to change line 1 and line 2 on Polycom Deskphone
Ability to change line 1 and line 2 on Polycom Deskphone
8 votes -
Auto Receptionist
all incoming calls outside the company number will be forwarded to the receptionist, and all incoming calls calling from the direct line of the user's inside the company will be forwarded to the same receptionist, and then the receptionist will transfer the call directly to the user's direct line.
1 vote -
Have a way to limit toll charges from a whitelisted area code
We recently white listed an area code and our security head would like to have us be able to limit any toll charges to limit potential fraud damage by month, etc. We'd want to be able to pick the area code, and then pick a dollar amount to limit our charges for the month from that area code. I think also allowing the ability to enable/disable white/black listing numbers would also be a good tool. Thank you.
1 vote -
Add The Ability To Send An Email For Answered Calls
We would like to add the ability to have an email sent for answered calls. Currenlty it is only available for missed calls, voice mail
21 votes
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