503 results found
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Retrieve call recording for the past 12 months
Ability to restore the call recording even if it is more than 12 months
7 votes -
Caller ID
I would like the ability to arrange the order that my "My caller ID:" is listed. I have over 25 clear ID's and if I am not using full screen it does not show all my caller ID options. I'd like the ability to rearrange the color ideas in any order I would like or at least the ability to choose by name A- Z etc. or by number.
8 votes -
Ability to call international number using RingOut (UK Number)
Ability to call international number using RingOut using UK Number as the caller ID.
3 votes -
picture for inbound calls
Wants to see the profile picture of people who are calling me.
2 votes -
Percent calculation with filters - Business Analytics
The filter when adding external (internal) calls, for example, doesn't apply on percentage calculation . The number of Total calls is correct, but the percentage is incorrect. The denominator remains unchanged when filters are applyed.
The salesforce ticket has been already opened 24162866.
Useful wiki page regarding this topic :https://wiki.ringcentral.com/pages/viewpage.action?spaceKey=AKB&title=Percent+calculation+with+filters23 votes -
AI receptionist Additional features
First, this is extremely basic functionality, I was disappointed as I was expecting significantly more. The term "AI Receptionist" implies a lot more than what the product seems to deliver. I was hoping this could replace an out-sourced receptionist service. It can't. The most important reason for a receptionist is to screen calls. This doesn't seem to do that. It routes calls. There is a huge difference.
Second, although I was able to add documents to the knowledge hub, they don't really seem to actually be used in any meaningful way. It is disconnected from everything else. I can ask…
2 votes -
Only allow Voicemail greetings to be changed
If the screening, greeting, and hold music options are unchecked(under Role), users will not be able to change their voicemail greetings, either on the physical phone or the desktop app. The customer would like their users to be able to change voicemail greetings, but not hold music .
5 votes -
send Contact Cards on every outbound call
- outgoing image when people see when they are doing an outbound call using the business number
- wanted to have contact cards on the Caller ID when making outbound call
1 vote -
Ability to populate Mobile Phone field on the RingCentral app (mobile, desktop and web)
Ability to populate Mobile Phone field on the RingCentral app (mobile, desktop and web)
2 votes -
prerecorded paging announcement on a set time
automatic pre-recoded paging announcement on a set time.
2 votes -
Filter the calls/SMS coming from the main number and direct number on RingCentral Application
Filter the calls/SMS coming from the main number and direct number on RingCentral Application.
We are able to view the phone number dialed or sent an SMS when we open the information of the call/SMS. It would be better if there is a way to have it separated so that we can identify immediately if the call/SMS came from the main line or any number in the account
4 votes -
Call Recording for Blocked Caller ID
Calls are currently not recorded when the caller ID is set to “Blocked.” Enabling call recording for calls with blocked caller IDs would improve service reliability and ensure comprehensive call logging, supporting quality assurance and compliance efforts.
1 vote -
Call Logging Based on RingCentral App Login Status
RingCentral mobile app should be designed to generate call logs on a user’s personal phone only when the user is actively signed in to the app.
If the user is not signed in to the RingCentral app, then no RingCentral-related call activity should be recorded in the phone's call log.
1 vote -
Color blind mode
Offer color blind mode for presence. Some people have a difficult time differentiating between the green and red icons.
1 vote -
Need to restrict outgoing call from Main Company number.
Need to restrict outgoing call from Main Company number. Also want that user can not see or select Main company number and IVR number while dial outgoing call.
1 vote -
Ability to record calls using Mitel recording or other 3rd party platforms
Ability to record calls using Mitel recording or other 3rd party platforms
1 vote -
Misleading security email notification about the Contact mailing address changes to an extension
After I updated the Cover Page Info for one of my extensions, i received a security email notification saying that the Contact mailing address for this extension was changed. This is misleading because nowhere on the Fax Setings Cover Page Info page it mentions that this info is used as Contact mailing address. Please remove this confusion by either adding Contact mailing address label to Cover Page Info page, or rephrasing the security email notification to say Cover Page Info instead of Contact mailing address
1 vote -
Unknown Caller Identification
The customer would like a feature that allows them to filter unknown callers and identify the numbers of those callers.
9 votes -
1 Number (RingEx License) assigned to 2 desk phones
I was looking for where one user could have two phones in different locations but with the same extension. As it would be beneficial for a user with an office phone and a home phone.
19 votes -
The customer wanted to remove restrictions and limitations of Park location extensions
The customer wanted to remove restrictions and limitations of Park location extensions.
They want to remove the following limitations of Park location extensions.
Create up to 100 Park location groups. Call Park isn’t supported for outbound calling to another extension in your system. Call Park is only supported for warm transfers on desk phones that support the Call Park softkey. You can park 50 calls simultaneously. The default timeout value for Call Park, Public Call Park, and Park Locations is five minutes. You can park a call to a Park Location Group’s extension, but not to a specific user extension.4 votes
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