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979 results found

  1. Add Department Field to User Templates

    I think the Department field should be included in the User Templates. There are many times when I'm created several extensions for users in the same department. Currently, there is no way to set this field for multiple users outside of an export/import function. It would be way easier if this was part of a User Template or part of the new extension creation wizard.

    36 votes
    Under Review  ·  1 comment  ·  Other  ·  Admin →
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  2. Voice response system

    Ring cental itself has the capability to take input from callers my phone, can this feeature be added to us ?

    2 votes
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  3. Main number will received a call and voicemail without using the direct extension

    The main number they want to have a setting to receive a call and routed it to voicemail without routing the call to any extension

    1 vote
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  4. Please add the ability to turn off the user added initial email every time you add a user.

    When we add a user with extension, the user automatically gets an email notification that the device has been added and gets the SIP information via that same email. Is there a way to disable this? We program everything on the back end ahead of time and do not want this information to be sent to our users.This is important to us as we do alot of acquisitions and do bulk updates of many users at once. Even if it's a new hire, they get a whole bunch of initial emails. Having this be one last email that they have…

    23 votes
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  5. Meta Data in Voicemail Playback

    Currently when playing a voicemail it plays the name of the caller, if not available the caller ID number, but not both. It would be nice to have the following per our staff request...1. the option in mailbox settings to allow you to turn on/off the envelope informaiton (was in Shoretel/Mitel in the past)2. Play both the name and number3. Play the number more slowly4. Have the ability to "rewind" so you can replay the last section without having to re-hear the entire message.

    8 votes
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  6. Porting in Local Number from US Virgin Island

    Porting in Local Number from US Virgin Island

    1 vote
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  7. Busy Number Auto-Redial

    Busy Redial FeatureWith Verizon, if you dial a number and it is busy, you can dial *66 and hang up. Verizon will call you first when the number is free and when you pick up, redial the number that was busy so that you don't have to keep calling manually.Is there anyway for RC to look into doing this feature?

    5 votes
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  8. Call length recording - save option / sorting option

    A way to clear out calls under a certain length, either a filter or a preset feature to not save calls that are under a certain length

    1 vote
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  9. RingCentral desktop app does not recognize commas Outlook calendar as pauses for phone numbers

    RC desktop and Outlook calendars are synced. RC app recognizes phone numbers in Outlook appointment notes, but not commas as pauses for meeting passwords or extensions.

    4 votes
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  10. Centralized viewing of voicemails, texts, call logs, contacts

    Our company would greatly benefit from the ability to share data and viewing permissions for all numbers. Especially if we can go between a "teams/multiplayer" view which has tags and internal tooling to show which person interacted at which stage and a "personal" view that shows only your interactions.This feature was assumed by us with the name "RingCentral" and is easily our biggest disappointment with using RC.

    2 votes
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  11. Abandoned Call Definition

    I would like to be able to change the definition of what is considered an abandoned call. We have callers who call for one or two seconds and then hang up. I would like for those not to count as calls to avoid having calls that were impossible to answer listed as a negative for my team

    3 votes
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  12. Update CNAME for all Carries in US and Canada

    Currently there are no automated way to update CNAME for carries in Canada or in US. This is causing a loss of sales revenue. Sales teams using RC to make calls and client are simply not answering because they think it is spam.Other issue is that caller id mainly in Canada and some carries in US doesnt show RC caller id and only shows the number not the CNAME

    53 votes
    Under Review  ·  7 comments  ·  Other  ·  Admin →
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  13. disable incoming call ringing on desktop app, but allow only on mobile app

    we want icomiong calls to ring on mobile phone app only so it wont interup the desktop app

    8 votes
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  14. Add Global Speed dials

    There is no place in Ring Central to add a global speed dial list in the Admin Portal? I know you can program a speed dial on a key on the phone keyset itself however, if the phone ever re-provisions those keys will be wiped out. Ring Central desperately needs to add a global speed dial list to their system.

    5 votes
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  15. Initiate call from software to any RC device

    You should be able to look for a contact in the RC software on computer and then then when you click on the phone option have the ability to click and initiate the call on computer application, deskphone or app on cell phone. For instance, I would like to look up a contact in the computer application and click on them and call from my deskphone or cell phone app. We did this on our old Mitel system so I know it can be done.

    4 votes
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  16. Only allow access to Call recordings to Users who are in the call

    If a call is intercepted then the person who intercepts can not listen to the call recording. However the person assigned to the original extension can listen to the call even though they didn't pick it up. So User 1111 calls Users 2222 but the are not there and User 3333 intercepts the callUser 1111 can Access the call recordingUser 2222 Can Access the call recordingUser 3333 CAN NOT Access the call recordingIf User 1111 & User 3333 go on to discuss private information then this is directly accessible by User 2222 which does not seem appropriate.In contrast if a…

    5 votes
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  17. Ability to disable DND feature through Admin Portal on phones used in common areas

    The ability to completely disable DND features on phones that are used in Lobby areas, or other areas worked by multiple people, would be very helpful. We have found that the DND button will be pressed/bumped by accident on one of these high priority phones, and since it isn't tied to a specific user, it can sometimes be difficult to track down the issue. Not to mention that while the issue is being looked into, communications are being prevented by DND. By allowing this feature to be enable/disabled completely through the Admin Portal, these issues could be avoided.

    2 votes
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  18. Block Company name on Caller ID when using primary number

    When choosing to use your personal number and not the main company number, have the option of not having the company name show up as well. I don't like to use "Blocked" as then people don't pick up, yet I occasionaly don't want people necessarily to know where I'm calling from.

    1 vote
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  19. Is it possible to be on DND and receive internal calls only.

    It ill allow user to communicate via calls internally.

    1 vote
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  20. Ability to program Page Only extensions (*84XXXX) on Cisco phone Line Keys

    It does not make sense that you could program a user extension on a line key, but cannot program a Page Only extension or external phone number as a Line Key. Please fix this.

    1 vote
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