Add Global Speed dials
There is no place in Ring Central to add a global speed dial list in the Admin Portal? I know you can program a speed dial on a key on the phone keyset itself however, if the phone ever re-provisions those keys will be wiped out. Ring Central desperately needs to add a global speed dial list to their system.
Nactel
shared this idea
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Jerome
commented
In Shoretel/Mitel Connect there is a feature called a route point. Route points can be used for designating an internal extension as a "speed dial" to another number inside the system or outside the system. We utilize a couple of external services for 24-hour customer support. Those services are only accessible through a toll free number, however we do not publish the toll free number, we store the toll free number in Shoretel as a route point, give it an internal extension number and then the off-hours auto attendant can be programmed to offer certain button presses to callers which map to the internal extension, which further maps to the toll free number. It provide a seamless experience when transfering callers to those external extensions or if our staff needs to dial to those services but do not know the number.
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Abacus
commented
This has been requested by client so that they can continue to dial a 5-digit number in order to reach a 10digit number for phones that are not on the RC system.
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Harrison
commented
There also needs to be an ability to add speed calls to the RingCentral app