Add Outgoing/Reply Text Messages to existing Email alerts - ARCHIVING/COMPLIANCE
We need the ability to archive all incoming and outgoing text messages. This solution and functionality is already in place for "incoming" messages but not outgoing/reply text messages. Currently, I receive "incoming" text message alerts in my email inbox. A simple solution is to replicate existing functionality for incoming messages by forwarding a copy of all "outgoing/reply" texts message to the same a designated email address. My industry rightfully maintains high recordkeeping standards and my emails are archived. This added functionality would allow all incoming and outgoing text message to fully archived as the alerts contain the full and complete text messages.
Steven
shared this idea
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Kaitlyn
commented
This would be a huge benefit to our company. We have to tag all incoming and outgoing text messages to every client through our software. Right now, we are able to do the incoming messages, but we are manually adding the outgoing texts to the system. This would be a wonderful addition that could save us time!