986 results found
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Merging app with web site
Cleaning out and organizing my faxes is quite difficult. I need the information on both the app and the website to see which ones to delete or which ones I need to handle. The app has the view eye that allows you to see the fax sent but the website you have to download it in order to blow it up to see the fax in question. The app does not have the attachment details so you have to see the website for that. I end up having to have the app and the website open to clean out my…
1 vote -
It would be very helpfull to Have Hold and Park recall timers like every other phone system I have worked with in the past.
Hold and Park Recall timers are needed
8 votes -
REVERSE PARK FUNCTION
We are unhappy with the 'reverse park' function. When we put phone calls on a 'park location' our phone rings back after 8 1/2 minutes. We do at times have our customers on holder longer then 8 /12 minutes. We would appreciate being able to either turn that function off or extending the function to 15+ minutes. Thank you!
5 votes -
Checking the voicemail of another extension on my desk phone.
We wanted to have a feature that will allow us to check the voicemail left on a message only extension on our desk phone without changing the Send voicemail to of the message only extension.
1 vote -
Local dial-in number needed for Vancouver BC
When starting a conference call, there is no dial-in number for Vancouver, BC on the drop-down list of the available numbers. The only numbers provided are for ON, AB, NS, NL, QC.
1 vote -
Placing outbound calls thru desktop app, but dialing out from desktop phone.
I have a customer that is in the banking industry and needs the ability for tellers to originate outbound calls from the desktop RC app on their PC, but have it dial out from their desktop phone. The tellers aren't allowed to wear headsets, so they need a solution where they initiate the call from the desktop app, and then the call dials out from their desktop phone (as they will have the desktop phone to their ear).
2 votes -
It would be great if we had a call forward busy call handling option where the call could go directly to voicemail
so when someone is on a call, the person is not bothered by a second call ringing
4 votes -
Company name integration with RC dialer
Currently, in the RC app (desktop and remote), when integrated with contacts in Outlook, an individual name can be entered and the associated phone number will popup. However, if a company name is entered (and the Outlook contact for the company correctly shows the company as a business), RC will not locate the number. RC's competitors (for instance, 8x8) have this feature. Similarly, with a competitor, when a company name is entered, all individuals associated with the company show up.
5 votes -
Ring Out improvements
I've seen some users like the ring out option vs. the mobility app (we could try and steer users that way). The downsides to the feature that I think would be greatly improved are as follows, this is VERY similar to the Mitel/Shoretel Extension Assignment feature, but is just a little more simple of a feature. 1. Allow dialing internally to extensions. I can work around it now with a menu and external number that staff use first to connect and then finish with their cell phone, etc. 2. Allow control of the call, placing it on hold, transferring to…
2 votes -
The ability to delete inactive texts/contacts from 6+ months
So I have a BUNCH of texts from people who I haven't texted in 6+ months that are clogging up my RC Phone app. It runs so slowly and it's because I have an astronomical amount of text messages from the past in the app. I want to be able to delete any phone numbers/text messages that I haven't messaged or called 6 months ago or beyond.
1 vote -
vm assigned to specific member selections
We are needing to have an area on the App for members to review a VM and then assign it to a specific member. a simple drop down of members in that que is all that would be needed. This is so a specific member can cull through VM's to see which need to be assigned to specific members for reaching back out to customers. i have attached a example from our last provider. we also attached the RC app to show where it would be best for this info to be located.
1 vote -
See Callers in waiting
It would be nice to see how many callers are in queue vs what is actually ringing through. Either via a report or live.
3 votes -
Allow multiple people to call monitor at the same time
Useful for training multiple people at the same time to be able to have both (or all) be able to listen on one call. Call monitoring is great because you don't need to set up y connectors
67 votes -
RingCentral Phone for Alexa
Just got an Alexa Echo Show 8. Would like to see a RC Phone app for it. On the show, maybe it could do video, as well. I did see the Meetings app, but I don't want a meeting--I want a 1-to-1 experience just like voice phone.
3 votes -
General Voicemail sent to all phones
Mitel has the ability for voicemail to go to a general voicemail line that is seen on all phones in the company, not just to one extension. This is needed for small offices that have multiple phones because if it is sent to one phone, and that person is out, no one knows there is a voicemail to be retrieved.
5 votes -
Option to Disable Notification for a single Co-Recipient
Make it possible, on a person by person basis, to DISABLE sending e-mail notifications to people that are Co-Recipients to an extension. Without this, the only way a person can stop notifications from the shared extension is for them to disable notifications on their own account. But if they do that, they also lose all e-mail notifications for their own extension. Scenario:Message-Only box (ext 3001)Notifications (e-mail) is Enabled for the extension. Notifications are being sent to support@ourcompany.ca Three staff are attached as Co-Recipients of that extension. This enables all three of them to access, listen, manage/delete messages that have come…
18 votes -
Change or Remove Main Company Caller ID Option
We have no main company phone number. I recommend allowing the caller ID label "Main Company" to be edited or removed. This will prevent people from assigning an outgoing caller ID number that is not their site's when they think it is.
10 votes -
Allow call handling custom rules to forward calls to main phone number
I need to have a phone number, that when direct dialed, forwards to the TOP level of the auto-receptionist for our main company phone, so that if we are open, the IVR menu plays and if we are closed, the call is sent to voicemail. Right now, I am having to create a custom rule that forwards to an external number, purchase an external "dummy" phone, forward the calls to this external number, and then have that phone re-forward back to the main phone. I worked with support and there is no other workaround for my needs.
4 votes -
Callers cannot proceed until they listen to all options on Autoattendant
We have callers constantly pressing the wrong (first option) on the call route. When you call some companies, you cannot proceed until all options are listened to. I think this would be a really good feature to be added.
2 votes -
Shortcut for 'Do Not Disturb'
Ring have short cuts so you can use your keyboard do actions but could they create a short cut to put you on ‘Do Not Disturb’. So instead of having to click on the circle > available > Do not disturb. It could be CTRL | D for do not disturb then CRTL | A. Less clicks are always better
1 vote
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