988 results found
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The ability to delete inactive texts/contacts from 6+ months
So I have a BUNCH of texts from people who I haven't texted in 6+ months that are clogging up my RC Phone app. It runs so slowly and it's because I have an astronomical amount of text messages from the past in the app. I want to be able to delete any phone numbers/text messages that I haven't messaged or called 6 months ago or beyond.
1 vote -
vm assigned to specific member selections
We are needing to have an area on the App for members to review a VM and then assign it to a specific member. a simple drop down of members in that que is all that would be needed. This is so a specific member can cull through VM's to see which need to be assigned to specific members for reaching back out to customers. i have attached a example from our last provider. we also attached the RC app to show where it would be best for this info to be located.
1 vote -
Paging device
Anyone that uses paging devices could benefit from this and need improvement. It is impractical to have to dial a lengthy paging number and not even have it stored in the directory. By not offering this ability in RingCentral, the users have to maintain a separate directory just for paging numbers. This is highly inefficient.
1 vote -
Alert when available
Create an option in RC app to alert you when a user becomes available.
19 votes -
See Callers in waiting
It would be nice to see how many callers are in queue vs what is actually ringing through. Either via a report or live.
3 votes -
Allow multiple people to call monitor at the same time
Useful for training multiple people at the same time to be able to have both (or all) be able to listen on one call. Call monitoring is great because you don't need to set up y connectors
67 votes -
RingCentral Phone for Alexa
Just got an Alexa Echo Show 8. Would like to see a RC Phone app for it. On the show, maybe it could do video, as well. I did see the Meetings app, but I don't want a meeting--I want a 1-to-1 experience just like voice phone.
3 votes -
General Voicemail sent to all phones
Mitel has the ability for voicemail to go to a general voicemail line that is seen on all phones in the company, not just to one extension. This is needed for small offices that have multiple phones because if it is sent to one phone, and that person is out, no one knows there is a voicemail to be retrieved.
5 votes -
Set time of day for call log delivery
Currently call logs are sent by email at a fairly random time (perhaps the time of day when originally set up?). It'd be good to allow for a time of day (even a select menu for each hour) which would mean fewer "In Progress" calls are included if set to be middle of the night.
5 votes -
Change or Remove Main Company Caller ID Option
We have no main company phone number. I recommend allowing the caller ID label "Main Company" to be edited or removed. This will prevent people from assigning an outgoing caller ID number that is not their site's when they think it is.
10 votes -
It would be very helpfull to Have Hold and Park recall timers like every other phone system I have worked with in the past.
Hold and Park Recall timers are needed
7 votes -
Intercom
trying to stream music through the intercom and when they need to announce the music can be stop.
2 votes -
N11 Dialing
Some customer are using N11 dialing to operator for their business needs
1 vote -
Callers cannot proceed until they listen to all options on Autoattendant
We have callers constantly pressing the wrong (first option) on the call route. When you call some companies, you cannot proceed until all options are listened to. I think this would be a really good feature to be added.
2 votes -
Shortcut for 'Do Not Disturb'
Ring have short cuts so you can use your keyboard do actions but could they create a short cut to put you on ‘Do Not Disturb’. So instead of having to click on the circle > available > Do not disturb. It could be CTRL | D for do not disturb then CRTL | A. Less clicks are always better
1 vote -
Optional separate ringtone for inner office calls
The option of having a separate ringtone for inner office calls would greatly improve productivity. Currently having to look at the phone every time it rings to see if is my coworker , trying to reach me can be distracting.
6 votes -
Different fields showing in the CTI widget
Is it possible to have different fields show in the cti widget for inbound calls vs outbound calls.
1 vote -
Decline an incoming call with a text message
Users have the option to decline an incoming call with a text message set to the caller.
1 vote -
Placing incoming calls on a park line automatically after a certain amount of rings.
We have a few sites who have asked if incoming calls can be placed on a park line after x amount of rings. This will help them better manage incoming calls and will help decrease the number of voicemails that are left.
8 votes -
Identify that a Call Has Been Forwarded to Recipient
Let's say I go on vacation and forward all my calls to Deana. When someone calls my line and the call forwards to Deana it should have an identifier similar to queue calls - FRWD FRM Heather Franklin-Tupper or something to that effect. That way Deana knows the person originally called for me but they got forwarded to her.
12 votes
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