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'Admin toggle for auto answering calls' has been merged into this idea

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Allow Administrator to disable "Auto-answer call" feature

Can you please make the "Auto-answer call" feature something that can be disabled (greyed out) for the entire organization? Our company would never use this feature and our end users sometimes confuse this to set number of rings and turn it on without realizing what's about to happen.

68 votes
Sherri shared this idea  ·   ·  Report…  ·  Admin →
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  • Alexander commented  ·   ·  Report

    agreed, need the ability to control on/off access at the admin level and not the agent level.

  • Jake commented  ·   ·  Report

    Agreed. This needs to be a feature, where you can turn this on/off globally, as well as individually, AND have a tracking/audit capability.

    We leverage the heck out of RCEX, but this creates internally an unfair advantage and it really phard to determine or track if a user enables this. If a person taking calls gets a bonus commensurate with how many calls they take/sign, this create a significantly unfair advantage for one over another and we can't track it?? That need to be changed as soon as possible.

  • Jose commented  ·   ·  Report

    need to have this feature to track users who Turns On or Off Auto Answer.

  • Chris commented  ·   ·  Report

    We need to be able to track Users who turn ON and OFF the Auto-Answer Calls Feature from the Ring-Central App. It only logs it currently from the admin portal. Also it would be great to be able to globally disable this feature from all users at the admin level.

  • Danny commented  ·   ·  Report

    This would be very useful for us as currently we have one person that keeps turning on the auto answer feature with 0 seconds before answering. Therefore they get all of the inbound sales calls which isn't fair on the rest of the company. So would be very useful if there were an admin setting to control this feature company wide.

  • Hannah commented  ·   ·  Report

    There should be a way for Admins to view which users has the Auto-answer feature enabled in the RingCentral app so that Admins can keep track of more evenly distributed calls for agents.

  • Theresa commented  ·   ·  Report

    SF case no. 16821299
    https://rc.lightning.force.com/lightning/r/Case/5002H00001S2dZLQAZ/view

    Company: 3BG Supply Co.
    RC UID: 65595364 (51 lines)
    Current Total MRR: USD 2,427.07

    Contact name: Sarah Winling
    Contact email: sarah@3bgsupply.com

    * Administrator of the account would like to have an option in the RingCentral App Administration to turn-off the Auto-Answer feature for all users

  • Brandon commented  ·   ·  Report

    It would be great for managers to be able to identify which agents have the auto answer feature enabled via reporting of some sort. Moreover, it would be greatly beneficial if we could have the ability to disable this feature via Role Permissions.