942 results found
-
Automatically arranging the physical side car list on alphabetize order
We want to request to have a feature that will automatically arrange the physical side car list on alphabetize order without the need to do it manaully on the Presence settings of the user extension.
1 vote -
Auto answer for agents when the call homes automatically delivered to the first avialable agent.
Would helo with the produtivity. Agent doesnt have the option to decline and no delay in call being picked up.
1 vote -
Correct verbal to text messaging
You need to improve the verbal to text messaging system currently used. Almost all of the text messages have errors, some as much as 20% of the message is incorrect. Examples would be "Getting mentioned does have a wonderful cattle on the status..." and "I hope it's not to proceed." Instead of "I hope it's not too pressing". I have verbal to text messaging on my Verizon cell phone and they are almost always 100% accurate.
5 votes -
Show Manage queues option for the user in the RingCentral Phone Desktop App
The user should be able to toggle which queues to take calls from within the RingCentral Phone Desktop App in the same way that the Manage Queues option is available in the MVP app
5 votes -
Changing Dialing Codes
A way to change the dialling code so that it appears as if you are calling from a local number each time
1 vote -
Lock Dial Pad to Front
there should be a clearer way to "snap" the popup call box to the front.
2 votes -
Phone should also be programmed to indicate when Offline and Do Not Disturb
If this feature was applied, it will allow you, at-a-glance, to not send or forward calls to requested destination
1 vote -
Ability to toggle when you want to allow calls to go to your pickup group
We would like a toggle that can be used when you want to allow your inbound calls to go to your pickup group. For example, when someone calls your direct number/extension, and the toggle is off, the pickup group should not be alerted about the inbound call to you.The feature can be used by staff when they are expecting an important call that they need to take for themselves and they don’t want to temporarily remove themselves from the pickup group or temporarily extend the alert timer in the admin portal.
1 vote -
automated voice mails for disconnected or not connected calls
we need to send an automated voicemail to the client if we call someone and for some reason the call is disconnected or can't go through?
1 vote -
Listen to the entire Message/Prompt before selection
Is there a way to make callers, listen to the entire message/prompts before they can make a selection? Currently, they can interrupt the prompts by pressing a number. We do NOT want them to be able to interrupt the prompts. This will make them listen to the entire message.
7 votes -
Incognito Incompatible with Dark Mode
My whole call center is for some reason only allowed to access RingCentral via Incognito Chrome. We are instructed to not use the app.
There is no dark mode available on Incognito Chrome.
Y'all. I have a migraine. I'm wearing sunglasses so I can still work. This is a nightmare to look at.
2 votes -
Enable phones to call deaf persons on RELAYUK 18001
Were unable to call a deaf/hard of hearing person on out telephones. In the UK to call a deaf person we need to dial 18001 + the number EG: 1800107555555556. This needs urgent attention please as its not professional that we cant call someone with a disability. Thank you.
1 vote -
Make it easy to differentiate and sort by number receiving SMS/text
As a new RC customer I’m very disappointed that such a well developed program Does not offer the simple and extremely useful features included in many free or cheap texting apps ived had in the past. We need 3-4 different numbers for sms mms texting. One may be used for real estate for sale. Other maybe used for landscaping company, other could be used for boats for sale. Other apps we have used like Phoner let you switch from inbox to inbox based on number texted. Another app TEXT ME let’s you assign a color to the number. So if…
3 votes -
STIR/SHAKEN compliance for Canadian RingCentral customers
It is imperative that RingCentral become compliant with the STIR/SHAKEN protocols in Canada to authenticate and verify caller identification information for IP-based voice calls.The Canadian market regulator, the CRTC, in a decision dated 6 April 2021, notes it is a requirement as a condition of offering and providing telco services in Canada, and the compliance deadline was 30 November 2021:"The Commission directs telecommunications service providers (TSPs) to implement STIR/SHAKEN to authenticate and verify caller identification (ID) information for Internet Protocol (IP)-based voice calls as a condition of offering and providing telecommunications services, effective 30 November 2021. In addition, the Commission…
1 vote -
Block All Calls allow list should support internal extensions and site codes
The blocked calls, block all calls settings on a user extension should also support internal extension numbers and site codes, not just public telephone numbers and area codes.We have scenarios where extensions may only be accessible by a specific site or specific extension.
11 votes -
Global Wrap Time for Users
Right now RC has a "wrap time" feature which is a great idea! However, it does not work when applied to a user who is extended over many call queues. According to the RC tech support rep I spoke with, wrap time is call queue specific and applies to each queue separately. For example:Let's say Sandy is assigned to Queue A and Queue B and 1min wrap time is assigned to each queue. Sandy completes a call from Queue A and starts wrap time of 1min to finish her work. If it has been longer than a minute since Sandy…
1 vote -
Adding Caller ID to a single line
It would be great to add incomming callerID name features for a single user on a stndard account. If one person really anssers 90% of the calls you would only really need one user with this ability to see outside customer names
2 votes -
Allow us to remove the ignore button
Please allow us the option to remove the ignore button, so that agents do not have the ability to ignore incoming calls. Thank you!
1 vote -
Calling from Polycom to Polycom without forwarding on third party device
I want to call a polycom phone
4 votes -
BYOD Cisco ATA 191 should be considered as supported device for provisioning.
Customers can use the SIP devices they already have for their RC account
1 vote
- Don't see your idea?