Development Team - The proper use of the ignore button on an incoming call
When in a meeting via another online tool you get interrupted with a phone call. Pressing ignore does not get the call ignored it continues to ring. This disrupts all parties in the meeting. The feature of ignore should be that once pressed the call is taken to a voicemail. This has also happened when on a call, another call has come in and the ignore button won't work. Why have the ignore button if you can't forward the call to voicemail? This needs more flexibility in use as it currently is not helpful. I have now marked myself as do not disturb so this won't happen going forward and I will pick up voicemails rather.
Lisa
shared this idea
-
Davin
commented
I would like to add, that once you press Ignore, the call continues to ring for all other users when calls are set to simultaneous ring. I used to with 8x8 and this was not an issue for them. I have also thought about going back to 8x8 simply because of this and the fact that it looks like this issue isn't a priority for RC since the original post for this issue was all the way back in 2022 and it still hasn't been addressed.