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974 results found

  1. Add the ability to transfer multiple parties to an extension

    Sometimes our clients need translator services. We would like the ability to transfer our client and their translator (who's on a different line) to an extension. Currently, if we attempt this it disconnects both lines.

    1 vote
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  2. Add ability to change Availability Status for individual and Queue from Desk Phone

    When using actual desk phones with Ring Central, there needs to be a way to change your availability status for both as an individual and as a member of a call queue. Whether this is done via a softkey or a key combination such as *(number combination), it doesn't matter, it just needs to be something that is able to be accomplished. Currently, the only way to do this is to log into the app and toggle the availability status there.

    9 votes
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  3. Allow transfers directly to the dial by name directory

    Currently in RingCentral Office, you have no way to directly send calls to a dial by name directory without inserting an IVR in the middle. This is extremely frustrating when contact center is on the front end. The caller has the option in Contact Center to transfer to the dial by name directory. They select that option. Then the RCO IVR says to press an option number again to then finally be transferred to the dial by name directory. This is not a great experience for the caller. I would rather see an option like the "message only extension" that…

    27 votes
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  4. The ability to turn off faxing entirely

    I think the subject line says it all. Faxing is antiquated and we don't use it. It came with Ring Central and all that I ever get on there is spam. I don't advertise a fax number and don't want it.

    6 votes
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  5. Upload a video to texts (currently limited by size allowed in upload of MB)

    For our business we would like to be able to text videos like we do from our non-Ring Central lines. Currently the MB limit is keeping our business team from executing this function.

    6 votes
    Under Review  ·  2 comments  ·  Other  ·  Admin →
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  6. Alert users when being monitored

    It would be great to have the option to enable alerts for users so that if they are being call monitored by someone they hear an audible alert.

    6 votes
    Under Review  ·  1 comment  ·  Other  ·  Admin →
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  7. Use star code change IVR

    Ability to use star codes, like *72 for example, to change IVR. would facilitate ability to do a quick swap to after hours menus without website required

    2 votes
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  8. Display Corporate Directory as a List Instead of Having to Search

    I feel this would be useful for us as we are a small company and having to search for a person just seems like an extra step for us.

    6 votes
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  9. Set Users Status on their behalf

    It would be nice to be able to set a users status remotely to DND if they are away from their desk or out of office.

    66 votes
    Under Review  ·  15 comments  ·  Other  ·  Admin →
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  10. Bulk download feature for history and invoices

    Add a bulk download feature for items like invoices, history etc... Not a difficult fix programming wise.

    1 vote
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  11. Allow users to make a call from a presence line

    We have several locations where there are multiple people sharing a classroom. We have a user assigned to the handset and have several presence users on the handset. They are able pickup a call to their extension but unable to use their extension to make a call. Caller ID shows the main user extension as the caller and that leads to confusion.

    1 vote
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  12. [External Forwarding] - Choose the caller ID

    Currently ringcentral uses "Superadmin" as a proxy-number to call any external forwarding numbers. I'd like this to be changed if possible as an option to select which "available number slot" would "you" like to be used to be displayed as an external forwarding number, or even some sort of a "name" behind the number as well. Thanks for reading this suggestion.

    1 vote
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  13. Allow intercom to be used with presence - will allow intercom to work without entering extension number

    For larger organizations, it is impossible to remember everyone's extension. For transferring calls, we can simply press the button for the user we wish to transfer the call to, and with presence it will blind transfer to that user. This way we only need the name of who we are transferring to, not the extension.However, with intercom we must know the extension. That is impossible if you have more than a few extensions. Please add the ability to simply press the intercom button, then the presence button for the user we wish to intercom and make that work. Intercom is…

    9 votes
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  14. Voice Mail - Press # for more Options - Need to upload a custom Greeting / Voice Prompt

    When you are leaving a VM there is an option to press # for more options. This brings up a female voice prompt with more instructions. We would like to be able to upload our own voice prompt for this. We have paid for a Voice over actor for all menus. but there is no ability to upload the Voice over actors voice prompt for this Menu

    2 votes
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  15. Add Yealink conference phones to assisted provisioning

    In addition to the current Yealink deskphones already supported by RingCentral it would complete the offer if Yealink CP920 and Yealink CP960 will also be supported via Assisted Provisioning

    8 votes
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  16. Add a way to add an "office" phone ext located near a wireless connected PC

    this would be useful when the modem is located on the far side of the house

    1 vote
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  17. Increase contact maximum capacity

    We're growing and need more than 10,000 contacts

    13 votes
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  18. Analytics of Inbound calls on a Ring Group

    In a ring group, multiple call staff can be answering the phone. It would be helpful to know on Analytics which user is taking how many calls, and for how long.

    1 vote
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  19. Improvement for Pausing and Stopping Automatic Call Recordings

    It is currently not possible to pause or stop recordings when the automatic call recording feature is turned on. We would like to have that ability. The current method to pause or stop a recording is only available with the on-demand (manual) recording process. Our employees may not remember to start a recording every call - and we may have some people who call and do not want to be recorded. The same option to press *9 to pause an on-demand recording should work for automatic recordings.

    39 votes
    Under Review  ·  9 comments  ·  Other  ·  Admin →
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  20. Queue/Group Mailbox Keys

    You provide us with a Mailbox for Groups/Queues, why not allow us to program a key on the phone showing when there are messages, and providing access to those messages?

    2 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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