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979 results found

  1. Often, calls which don't leave a voicemail message result in 1-3 minutes of an empty, "dead air" message. This uses up incoming toll-free minutes for no benefit. RC should detect there is no message being left and drop the call after 15-20 seconds.

    7 votes
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  2. I would like to see the Time Zone for the out-bound call I am making. The person is not in my contacts. Please consider implementing a Time Zone feature that includes the Time Zone (with Time) popping up on the dialer, for the prefix or area code entered before entering the rest of the phone number. This would really be a big assist to our company. Thank you in advance.

    5 votes
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  3. Sometimes our clients need translator services. We would like the ability to transfer our client and their translator (who's on a different line) to an extension. Currently, if we attempt this it disconnects both lines.

    1 vote
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  4. Currently in RingCentral Office, you have no way to directly send calls to a dial by name directory without inserting an IVR in the middle. This is extremely frustrating when contact center is on the front end. The caller has the option in Contact Center to transfer to the dial by name directory. They select that option. Then the RCO IVR says to press an option number again to then finally be transferred to the dial by name directory. This is not a great experience for the caller. I would rather see an option like the "message only extension" that…

    27 votes
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  5. For our business we would like to be able to text videos like we do from our non-Ring Central lines. Currently the MB limit is keeping our business team from executing this function.

    6 votes
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  6. I know this can be achieved using custom rules but most users aren't comfortable using them, a simple block list would be wonderful

    6 votes
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  7. It would be great to have the option to enable alerts for users so that if they are being call monitored by someone they hear an audible alert.

    6 votes
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  8. Ability to use star codes, like *72 for example, to change IVR. would facilitate ability to do a quick swap to after hours menus without website required

    2 votes
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  9. I feel this would be useful for us as we are a small company and having to search for a person just seems like an extra step for us.

    6 votes
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  10. Add a bulk download feature for items like invoices, history etc... Not a difficult fix programming wise.

    1 vote
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  11. We have several locations where there are multiple people sharing a classroom. We have a user assigned to the handset and have several presence users on the handset. They are able pickup a call to their extension but unable to use their extension to make a call. Caller ID shows the main user extension as the caller and that leads to confusion.

    1 vote
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  12. Currently ringcentral uses "Superadmin" as a proxy-number to call any external forwarding numbers. I'd like this to be changed if possible as an option to select which "available number slot" would "you" like to be used to be displayed as an external forwarding number, or even some sort of a "name" behind the number as well. Thanks for reading this suggestion.

    1 vote
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  13. I think the subject line says it all. Faxing is antiquated and we don't use it. It came with Ring Central and all that I ever get on there is spam. I don't advertise a fax number and don't want it.

    5 votes
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  14. For larger organizations, it is impossible to remember everyone's extension. For transferring calls, we can simply press the button for the user we wish to transfer the call to, and with presence it will blind transfer to that user. This way we only need the name of who we are transferring to, not the extension.However, with intercom we must know the extension. That is impossible if you have more than a few extensions. Please add the ability to simply press the intercom button, then the presence button for the user we wish to intercom and make that work. Intercom is…

    9 votes
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  15. When you are leaving a VM there is an option to press # for more options. This brings up a female voice prompt with more instructions. We would like to be able to upload our own voice prompt for this. We have paid for a Voice over actor for all menus. but there is no ability to upload the Voice over actors voice prompt for this Menu

    2 votes
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  16. In addition to the current Yealink deskphones already supported by RingCentral it would complete the offer if Yealink CP920 and Yealink CP960 will also be supported via Assisted Provisioning

    8 votes
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  17. this would be useful when the modem is located on the far side of the house

    1 vote
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  18. It would be nice to be able to set a users status remotely to DND if they are away from their desk or out of office.

    64 votes
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  19. In a ring group, multiple call staff can be answering the phone. It would be helpful to know on Analytics which user is taking how many calls, and for how long.

    1 vote
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  20. You provide us with a Mailbox for Groups/Queues, why not allow us to program a key on the phone showing when there are messages, and providing access to those messages?

    2 votes
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