Improvement for Pausing and Stopping Automatic Call Recordings
It is currently not possible to pause or stop recordings when the automatic call recording feature is turned on. We would like to have that ability. The current method to pause or stop a recording is only available with the on-demand (manual) recording process. Our employees may not remember to start a recording every call - and we may have some people who call and do not want to be recorded. The same option to press *9 to pause an on-demand recording should work for automatic recordings.
Tier 1
shared this idea
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Stacey
commented
I used to be able to ALWAYS use this feature to pause a recording, as of the other day that stopped working..... WHY?? Please fix.. We use Auto recording and always have... this pause feature used to work 100% of the time... now I am being told it won't work now.... Please fix.. this is critical to business
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Ramilito
commented
Hi Team,
Voting on behalf the customer. Turn out that after putting the caller on hold for an 1 hr of conversation. it only record the first half of the call
UID UID: 1394111051
Case
28920737 -
Kameron
commented
Is this at least being discussed among the developers?
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Jefferey
commented
This is vital, as echoed by many others. I am VERY surprised this is not high on the radar from a compliance side of things, for RC.
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ANDRIES
commented
This feature has to be included. For all the reasons already mentioned. Mind boggling that this does not already exist on the RC App.
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Teller Line
commented
Cannot Pause or Mute Automatic Call Recording on Internal Calls. According to this https://support.ringcentral.com/article/Automatic-Call-Recording-Frequently-Asked-Questions.html#FAQ13 11. What is Allow mute in auto call recording? The Allow mute in auto call recording, when enabled, gives a user the ability to pause the Automatic Call Recording and then resume it so that sensitive information is not captured.NOTE: The Allow mute in auto call recording feature only works for external calls with Automatic Call Recording in progress. My request is to allow mute, pause or stop recording on Automatic Call recording
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Stuart
commented
This is an absolute must have. Echoing Robert's comment, we accept sensitive information and need to be able to turn off automatic call recording when the customer provides that info to remain PCI compliant.
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Kevin
commented
It's been almost a year since this was suggested has there been any update? The RC Phone app on Windows is garbage if you use the newest version, so we'd like to switch to the new app which is faster, but can't if we can't pause our call recordings.
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auto answer Q
commented
The ability to Pause & Resume a call recording within the Mobile and Desktop app.
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Robert
commented
We also need this to turn off call recording while using the mobile app or web app. In the state we are located in we are required by law to turn off call recording when client gives us sensitive information.
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Kevin
commented
This is absolutely something that is needed, it's pretty much the only thing keeping us from moving to the new app from the RC Phone application. We take sensitive information over the phone, and with it being recorded and stored, we would not be PCI or GDPR compliant.