974 results found
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Click on user and view team members status from "My Team"
useful so I don't have to search the user to see why they are not available/everyone can use this
2 votes -
Preserve Ring Central Fax subject on the Fax sent receipt email.
Preserve Ring Central Fax subject on the Fax sent receipt email.When users send many faxes a day they would find it useful to have the subject sent with the fax to be included in the subject heading on the fax receipt. Then they know if the fax to a particular client has been sent (or failed) without having to look up the fax number and cross reference with the client name.Thanks,Chris
1 vote -
Forward Unanswered Call From Queue to External RingCentral Number in Different Account
I am looking to have a call forwarded to our corporate office (is also RingCentral, but different account) if someone at a specific location does not answer a call in a queue after a certain amount of rings, or time. As a secondary feature, to have the ability to have whisper text play when the call is answered at the corporate office, for example "Pennsylvanaia Reservations" before the caller is connected would be great.
1 vote -
Ability to archive or store calls for up to one year
In many industries, including mine, it would be helpful to have access to call recording up to a year -- would LOVE to have this
14 votes -
Overflow queue needs to have the option to ring a group simultaneously rather than ONLY sequentially
The bug that was found is that instead of ringing all the members of the Rollover Queue when the operator is busy, it rings the members of the Rollover Queue in sequential order until the Maximum caller wait time in queue limit is reached, then it transfers the call to the Rollover Queue.
1 vote -
Silence notification for call pickup when the user is set to Do Not Disturb
Even dispatchers need a lunch break.Currently if an extension is assigned to a Pickup Member for a call queue, notifications that a call is available to be picked up still occur when the ext is set to DND. There is no way to silence the notification in the RC App and the only solution offered is to log out.
3 votes -
Multifactor authentication
We'd like (and it should be pretty obvious) to have MFA as an option on RingCentral accounts. The lack of, especially for SuperAdmin accounts, is a security risk. The extra security layer would make me feel more comfortable. Authenticator app (like Google, MS, or Duo) would be preferred.
23 votes -
Disable the * key press - For checking voicemail while in a queue
Currently if you are in a queue you can press * to bring up the VM pin prompt to check voice mail if you are an admin. The Problem is that when a general caller is in the queue and they press star they also get the Voice mail pin prompt. the real issues is there is no way back. they are stuck in a loop of having to enter their pin. Please add the ability to turn off * DTMF Processing while on hold in a queue
1 vote -
Enable SMS feature for a number upon port activation.
Escalations could be avoided if the SMS feature is automatically enabled once the number is ported.
5 votes -
Adjust app size for monitoring
the new app doesnt show caller id. the new app is to wide . the old app was about 3.5 inches wide so i could leave it up and monitor all my calls.
3 votes -
Ring Back Option for Custom Park Lines to ring back to original agent
When a company like ours takes thousands of calls a day and use the park lines until an agent is available to talk, it would allow for customers to speak to someone instead of hearing hold music until the agent is available.
3 votes -
Be able to retrieve a call that was transferred
I would like to be able to pick a call back up after it's been transferred because either I hit the wrong ext or the person isn't answering their phone
10 votes -
RingCentral Integration for Buildium
ring central integration for Buildium property management software.
3 votes -
Warm Transfer Voicemail
Add an option to record a message for recipient before forwarding a voicemail to them through desk phone.
12 votes -
Add functionality to call either a direct dial OR a cell # for people listed in the directory
Provide an option, via the search option in the directory on the desk top phones to call either a mobile number or the direct dial number. (similar to what you can do on a cell phone for a contact.) Time savings; paper savings; convenient
1 vote -
Virtual Phone Assistant
inbound and outbound call
1 vote -
Extend the time to input an extension
The system does not allow enough time for a blind person to complete inputting an extension. Could you please increase the wait time between digits? Thank you.
3 votes -
Provide admins with the ability to disable self registration for a specific domain at ringcentral/signup.
This would help to prevent anyone from trying to use a customer's domain to register an account and they wouldn't receive any notifications.
4 votes -
Support sending faxes via email, e.g. 6505551212@fax.ringcentral.com
This gives programmers the ability to integrate directly to RingCentral, and not have to rely on stand-alone email applications (like Outlook, Gmail, or Microsoft Mail) or a third party (like JangoMail) to send fax requests to FaxNumber@rcfax.com. There is no flexibility to automate email sends to get faxes into RingCentral's queue, other than having users save all attachments to file and attach them manually, or contract with a third party to handle this integration. This should be a service that Ring Central provides.
1 vote -
Treat voicemail messages in the same way as call recordings and store in archive
Treat voicemail messages in the same way as call recordings:Store in ArchiveMake available to any properly authorised userCallers can leave messages containing important information (cancel an order, change of phone number, email address etc) and these recordings may be required during an audit. At present, they are under the control of the individual user.
3 votes
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