Ability to archive or store calls for up to one year
In many industries, including mine, it would be helpful to have access to call recording up to a year -- would LOVE to have this
Michael
shared this idea
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Kyle
commented
In this day in age, a phone conversation that needs to have a recording more than 6 months history. If clients have a dispute on what was said, 6 months is not long enough to recall the conversation on what was being discussed. This could be a matter of saving us from a lawsuit and/or credit card charge backs.
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Prince
commented
We should have the ability to access call recordings that extend past 60-90 days, even if we need to pay for some sort of storage where the recordings could be archived and saved for a longer period of time.
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Cheryl
commented
Our call recordings are essential for us to be able to go back and listen to a conversation. In some cases this is needed after the current 90 hold period. Please extend this retention time to at least 6 months, if not longer
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Bernadette
commented
Make all call recordings accessible.