985 results found
-
Presence Ring/No Ring option for each key
Having the option to toggle the Ring on/off Presence for each line you want to ring, and toggle ring option off for lines you want to just monitor is a traditional PBX feature and would be ideal enhancement to RC for user controls
5 votes -
From the mobile app allow the super admin to access the call logs and make phone calls using any user/extension's number in the account
As the super admin, I would like from the mobile app, to see a call log of all calls to all extensions/numbers that have come in to the company as well as make an outbound call or text from any number in the entire company no matter the user. This is crucial for small companies that may have setup users for virtual employees or roles so that a small team or entrepreneur can be more agile in outgoing communications.
3 votes -
Allow BOTH First and Last name for Dial by Name directory
Currently, at the master account level, there is a setting for dial by name directory to search by first or last name. There is no option to do both. Not only can't you change it from site to site, but you cannot even use different button presses for each option. It is literally one or the other for your entire account.
15 votes -
Quicker Transfer - IVR Menu Option - When no action is entered
We would like to see an option in the IVR menu to adjust the time it takes to transfer a client to a group when no action is entered. Currently, the system has to play our IVR menu 3 times before transferring. We would like to be able to change that to 1 playthrough.We have experienced issues with clients unable to navigate the IVR menu due to their DTMF tones not being recognized (issue on their end). Most folks are not willing to sit on the line and listen to the same IVR menu 3 times and so they hang…
4 votes -
RingCentral Phone desktop sync status when on a RingCentral Meetings
It would be best if the RingCentral Phone application can automatically go to Busy/Do Not Disturb status if a user is engaged on a RingCentral Meetings. This will prevent the RingCentral phone desktop app to ring and route the call to voicemail, in case user was not able to manually toggle it to Bust/DND.
8 votes -
Clear the 911 data when resetting user extensions
The name of the previous user appears in the 911 dialog during reset and assign.
1 vote -
Add voicemail to text in french
Right now when we use the feature and customer is leaving a message in french, it takes the french message and put it through email but with the english module, resulting in something impossible to read since it doesn't pick up the right language.
3 votes -
Enhance Accessibility features on desk top phone
Your site boasts accessibility on the app, but what about desk phone? There needs to be enhanced mobility features for the desk top phones from potential screen reader when you press a button (ie press Transfer- it says "transfer") to eliminating the time out on transfer or phone navigation as it is difficult/slow for people with mobility or vision issues to navigate quickly without losing calls.
1 vote -
Firmware update: T46S to work with Plantronic Voyager UC [bluetooth]
Yealink T46S firmware used by RingCentral is an older firmware that is not compatible with our user using a Plantronics Voyager UC via Bluetooth connection.Firmware ver 66.85.0.5 is a newer version which we used to have with Vonage which perfectly works the said headset.Please test firmware for compatibility.
3 votes -
Allow spoofing of outbound caller ID after verifying ownership of spoofed number
It would be very helpful in making sales if I could make a new RingCentral system spoof the not-yet-ported or un-portable number of the customer after going through a process of proving that they own the number. Many people will not answer a call from an unfamiliar number, and this is a major sticking point for many of my clients who have otherwise good relationships with their clients.
3 votes -
RingEX PCI Compliance
This request is to certify the RingEX platform to be PCI compliant within all geographic locations.
19 votes -
print fax directly from other programs
I am a graphic artist and it would be nice to send proof to someone directly from programs I am using
3 votes -
Support e911 profiles for mobile/remote users to quickly change
As many users are now mobile and remote. Their e911 address needs to be updated. This becomes burdensome as users go between home and office or other, users need to manually enter their full address location every time.It would be far more efficient to have profiles saved by the user for these locations that they can select, update, create new, as they change their physical location.Even more cool would be enable geolocation to these profiles to auto update as users change location.
9 votes -
Custom recording of name pronunciation when you leave a voicemail for another user
When you call to leave a voicemail for another user, and listen to the message on your Polycom desk phone, it announces who the voicemail is from using a computer generated computer. I've been told there is no way to currently change this. We've done a custom recording for the "Record User Name" function in the users profile, but this doesn't affect the name announced when leaving a voicemail.
2 votes -
RingCentral Conference Add-on
When scheduling in google calendars, there is an option for a RingCentral Video Meeting Add-on. However, if one wants to schedule a meeting without video, there is no option for just adding a Conference call, which there should be instead of entering it manually.
2 votes -
Dial 9+number for main company Caller ID #, 8 for second caller ID #
Our old system let us dial for example:9 plus the phone number and it would show the main company number8 plus the number and it would show the number of another phone # on the account (e.g. the person's direct line, or just another selected number to show)RC support suggested me to change the caller ID of the phone in the admin portal, however we have multiple phones that are used heavily during the day (all desk phones, no mobile app) and the employees need to be able to quickly select which company # to show when dialing out. The…
4 votes -
Include Extension in All calls history
At least for outgoing calls. Not much value having just the number in the history when you still need to look up the extension for a call back. Also, you can't determine the time and duration for a particular call, if you don't know the associated extension. My old desk phone could do this.
1 vote -
Allow to continue typing while receiving an inbound call
This will allow the user to not have to touch the curser to start typing, which would create for a smoother experience for the user. At times multiple calls can come in at once and if you're in the middle of work, it completely stops you and distracts you.
1 vote -
Remove CCRN's from Outbound CallerID options
With a large account, and many different divisions, but not all utilizing contact center, it makes outbound caller ID options cumbersome and confusing for all users to see every CCRN number as a possible outbound caller id option. This should be an option, or should be blocked for use as outbound caller ID.
5 votes -
Option Add a non-Cyberdata paging device to the paging group
As per RingCentral article# 5925https://support.ringcentral.com/article/Paging-Frequently-Asked-Questions.htmlOnly paging device that can be added to the system are CyberData.Requesting to have an option to add an Axis SIP speaker- paging device and other over-head paging devices brand that works with SIP settings.
1 vote
- Don't see your idea?