Add CCRN to directory in RC Office
Now that numbers are no longer cloud connect users, we cannot transfer a call from RC Office to Contact Center. Dialing the entire number is extremely cumbersome. It would also be greatly beneficial to be able to add the name to the CCRN on the RC Office side to better determine where calls will be forwarded/transfered.
3
votes
Stacy
shared this idea
-
Franz Ferrey
commented
-this would allow users to dial CCRNs / Auto-Receptionist numbers without having to memorize the actual number-allows these type of numbers to be viewable in Company Contacts