942 results found
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Call Queue Advance without wait timer when all agents unavailable
You can reference my ticket with partner support number 20268830. If all members of a primary queue are made unavailable via DND or administrative action, calls presented to the primary queue should advance to the next call handling step without requiring that the primary queue wait timer expires before allowing the calls to advance
2 votes -
Received a call from inmates
For a lawyer, it's important to receive a phone call from inmates if they are using a pay phone. The customer is using Securus is set up so that inmates can call their office. Hopefully this can be added as a feature that calls from inmates can received thru RC number
4 votes -
Automatic Voicemail Message
A way to have the option to leave an automatic voice mail when calling our customers. when we call a customer and we get their voicemail could we then have an option to select the automatic voicemail instead of manually leaving one. This setting would be an option to turn on/off per user
4 votes -
SHORTCUT ON DIAL PAD SCREEN FOR OUTBOUND CALLER ID, PLEASE!!!
Many users on occasion need to block CALLER ID on OUTBOUND calls. It can be done, but it's too time consuming!
3 votes -
Ability to see how many times a desk phone goes offline.
Wanted to have an option in the reports on how many times a desk phone goes offline.
5 votes -
call receiver will hear a whisper about caller details such as name, contact number and company
call receiver will hear a whisper about caller details such as name, contact number and company
3 votes -
Display the time zone of the person you are about to call
I think this would be a very useful feature as some businesses have contacts that are in different locations and time zones. This feature would help prevent calling someone outside of their work hours. Perhaps having this as a feature to enable with an additional option to not let the call go through if the recipient is outside of normal business hours.
8 votes -
Allow others to see DND status through the phone settings not just the app
This should match the physical phone settings as well. If I put my phone on DND, it does not show on the phone screen (which the preset buttons should turn red, as it does when someone is on a call) nor on the app to others that I'm busy. I shouldn't have to put my phone on DND through the app in order for others to see this. RingCentral really has taken a step back compared to Mitel.
9 votes -
Ability to answer more than 1 call from a call queue.
Would be nice to have the ability to answer more than 1 call when some calls into a call queue. We have a store that gets a lot of calls and the ability to place a call on a brief hold to answer another would be a great feature.
49 votes -
BCC Texting
We would like to send texts to our employees and do a blind copy of all the numbers. Currently we can do a group text of up to ten people but it is not a blind copy. Is there a feature that we can use?
3 votes -
Increase the Lines For Pick up Setting & Member in a call queue Increase from 25 to 50 or more.....
Increase the Lines For Pick up Setting & Member in a call queue Increase from 25 to 50 or more..... You increased the call handling members but it would be nice for this so then others in our office or locations can see other queues ringing and help answer the phone.
7 votes -
Custom Rule for calls with no caller ID
we are in need of a custom rule to route calls with no caller ID to a specific call queue and not the main line for our company. I understand this is not a feature currently in the system, but this is an urgent need for our business and hopefully could be looked at and set up soon.
2 votes -
Custom DNC
RingCentral should add a custom DNC.I would like to disable my company's outbound lines from calling my companies inbound lines.It would be nice to be able to quickly remove a client from being called.I would like to be able to upload a list of phone numbers, and my entire office would not be able to dial them. Similar to DNC, just a custom list.
9 votes -
Set change timer on status 'do not disturb' back to 'available'
When attending a meeting (live or video) the RC status can be set to 'do not disturb' to avoid incoming calls. After the meeting it is often forgotten to set status back to 'available'. It would be very useful to set a timer to automatic change it back.
6 votes -
RingCentral should be able to identify and received AUTOMATIC INBOUND CALL from third party authenticator.
Acknowledging an automated call once answered by the recipient especially coming from 3rd party authenticator
3 votes -
See Participants in Conference Call
This would allow users in a conference call to see all the participants in a conference call. Either by name or phone number. This would ensure information is being kept secure.
6 votes -
Apply Custom Rule to "extension "
Many of our users have custom rules with a custom voicemail greeting. They use them for "out of office", "in a meeting", "out to lunch", etc. When a Custom rule is applied, the custom greeting is heard by callers dialing the DID and through the main line but anyone internal who dials that user's extension does not hear the custom greeting. They only hear the user's standard greeting. Currently the "extension" is not listed as one of the conditions in Custom Rules so we cannot select it. This would be very useful to have this feature. Thank you for considering…
9 votes -
Pause/Mute Recording Option for Internal Calls
Would like the option to pause/mute recording be available to internal calls (calls between users of the same account)
3 votes -
Ability of the Shared line phone number to send and receive SMS
Ability of the Shared line phone number to send and receive SMS
4 votes -
Include Extension number on Outbound Caller ID
It will be useful so that the recipient can easily identify the extension number of the person who is calling so when the customer callback he can just type in the extension number, to avoid hold time on queue.
3 votes
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