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974 results found

  1. FAX Header - Option to remove from all pages

    Unprofessional looking. Limits sending legal docs as this header is now on ALL pages.

    5 votes
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  2. Allow Users to accept queue calls while on another call.

    As a customer service representative, it can be challenging to manage a high volume of calls while ensuring that each inquiry is addressed promptly and efficiently. One potential solution to this issue is the ability to receive calls through call queues while already on a call. Unfortunately, this is currently only available for direct calls and not for those routed through call queues.The inclusion of a toggle option within the call queue settings would allow users to receive incoming calls while already on an active call. The toggle could be aptly named "Allow Users to Accept Calls While on Another…

    7 votes
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  3. Voice & messaging encryption

    I understand that the voice and messaging encryption features are in the works. Are they available now? If not, I would like to know when they will be available.

    5 votes
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  4. Allow callers to leave a voicemail without having to press pound

    We have struggled with clients who say they leave a voicemail, but we never received it. Really they just did not press pound at the end of their voicemail. So, we never receive it, but then they are mad at us for never calling them back. It's bad for our business practices.

    3 votes
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  5. When doing call forwarding I want to be able to play a recorded message then forward the call to another number

    I have several locations, I want to be able when I close one location I want to be able to forward calls to my other locations. So Ideally I want a messega to be played saying that we are closed but they are being forwarded to another location.

    2 votes
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  6. Caller ID on a Presence Button

    We are using Mitel 6940 phones. When a Employee's number rings, it would be great for his/her assistant to see a caller ID on a line added with a presence key. They can currently answer but it is not obvious that the presence line is ringing. We think a Caller ID on a presence line would make the fact that it is ringing more obvious, and more importantly the assistant knows who is calling his/her boss and can answer if needed.

    4 votes
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  7. Collect Calls

    Ring Central phone numbers should have the ability to turn on/off the acceptance of collect calls. In our business this is vitally important.

    6 votes
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  8. When an outbound call is connected play a prerecorded message before connecting callers

    We have SIP devies that have a single button to call a number or extension when pressed. In our current situation, we need a way to play a prerecorded message when the outbound call is initially answered, then after the message has played, connect the callers for a conversation. I guess it would be similar to a call line recorded message but it needs to be custom and only on certain extensions for outbound calls only.The purpose of this is for an elevator call intercom. The company recieving the call needs to know certain information about where the call is…

    14 votes
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  9. Increase the Lines For Pick up Setting & Member in a call queue Increase from 25 to 50 or more.....

    Increase the Lines For Pick up Setting & Member in a call queue Increase from 25 to 50 or more..... You increased the call handling members but it would be nice for this so then others in our office or locations can see other queues ringing and help answer the phone.

    10 votes
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  10. Create a new user field to represent geographical location ("Country" or "Region")

    PURPOSE: Such a field would facilitate reporting, user searches, exporting, filtering for and applying user templates based upon location in user account management. Being part of a global company I can testify this would be of great benefit.SUGGESTION: The new field could be named “Region” or “Location”. This should be a filter option in “User List” and an option for User settings templates also.

    21 votes
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  11. RingCentral should be able to identify and received AUTOMATIC INBOUND CALL from third party authenticator.

    Acknowledging an automated call once answered by the recipient especially coming from 3rd party authenticator

    4 votes
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  12. Add GrowthZone/Chambermaster Integration

    Sync between RingCentral and GrowthZone/Chambermaster so that when customers call in, their contact information automatically pulls up in the GZ/Chambermaster system. This save a bunch of time looking people up.

    1 vote
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  13. Pick A Call Park Location

    Be able to park a call on a number of the users choosing. We have several departments and each one used certain numbers. For example the 800 line would use numbers in the 20's and book keeping would use the 30's. Also each user would typicaly use the same number. So if you heard Bob on the overhead page call your name you know he uses park 24 and if it was Jane she uses park 23.

    1 vote
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  14. Allow Call Queue Voicemail Selection

    For our business, having a voicemail for every call queue is not desired. We prefer to use a single VM box for a given grouping of queues. Currently, you cannot select another call queue VM box, they are omitted from the selection lists. Please allow a call queue to send to another call queue VM box. Currently, message-only extension is cumbersome to utilize to enhance this situation.

    9 votes
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  15. Favorites and Presence

    It would be beneficial if, when having a phone with favorite/speed dial contacts AND managing user presence status if the favorites showed on the phone first, above the presence users rather than under then.

    1 vote
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  16. Forward caller id from Parking Lot

    In addition to forwarding caller id's when transferring calls, need to do the same for calls that are 1st parked and then picked up. Currently, when a parked call is picked up its id is Park or something like that.

    30 votes
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  17. Ability for agents to see their schedule Weekly.

    Right now agents can only see their schedules by day in WFM and it would be helpful for them to see their schedule in a Weekly view.

    13 votes
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  18. Star codes to log in and out of a Call Queue on Deskphone

    We have star codes to log in and out of a Hotdesk phone, but this would allow the user to log in and out of a call queue (provided they have the proper role) on your physical phone without having to use MVP or go into the Admin Portal. This is already a feature that is a toggle on the MVP app, so it should be easy enough to implement the same idea as a star code on RC Provisioned phones.

    9 votes
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  19. Have all accounts in 1 contact list and dial between multiple accounts using extension only

    Enterprise account (Federated)Have all accounts in 1 contact list and dial from 1 account to another using extension

    1 vote
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  20. Marketing Tracking

    Hello, we want to be able to track our incoming calls with our different marketing channels. When we set up the account we asked that we have a different number set up for each that way we can track the origin of each call. So they set it up but it doesnt seem to work with our IVR system. How can we make this work?For example, we have a phone number we put on our yard signs and when they call it will come up on the caller ID as "yard Signs" but if we set it to go to…

    1 vote
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