979 results found
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Allow callers to leave a voicemail without having to press pound
We have struggled with clients who say they leave a voicemail, but we never received it. Really they just did not press pound at the end of their voicemail. So, we never receive it, but then they are mad at us for never calling them back. It's bad for our business practices.
3 votes -
When doing call forwarding I want to be able to play a recorded message then forward the call to another number
I have several locations, I want to be able when I close one location I want to be able to forward calls to my other locations. So Ideally I want a messega to be played saying that we are closed but they are being forwarded to another location.
2 votes -
Caller ID on a Presence Button
We are using Mitel 6940 phones. When a Employee's number rings, it would be great for his/her assistant to see a caller ID on a line added with a presence key. They can currently answer but it is not obvious that the presence line is ringing. We think a Caller ID on a presence line would make the fact that it is ringing more obvious, and more importantly the assistant knows who is calling his/her boss and can answer if needed.
4 votes -
Collect Calls
Ring Central phone numbers should have the ability to turn on/off the acceptance of collect calls. In our business this is vitally important.
6 votes -
When an outbound call is connected play a prerecorded message before connecting callers
We have SIP devies that have a single button to call a number or extension when pressed. In our current situation, we need a way to play a prerecorded message when the outbound call is initially answered, then after the message has played, connect the callers for a conversation. I guess it would be similar to a call line recorded message but it needs to be custom and only on certain extensions for outbound calls only.The purpose of this is for an elevator call intercom. The company recieving the call needs to know certain information about where the call is…
14 votes -
Create a new user field to represent geographical location ("Country" or "Region")
PURPOSE: Such a field would facilitate reporting, user searches, exporting, filtering for and applying user templates based upon location in user account management. Being part of a global company I can testify this would be of great benefit.SUGGESTION: The new field could be named “Region” or “Location”. This should be a filter option in “User List” and an option for User settings templates also.
21 votes -
RingCentral should be able to identify and received AUTOMATIC INBOUND CALL from third party authenticator.
Acknowledging an automated call once answered by the recipient especially coming from 3rd party authenticator
4 votes -
Add GrowthZone/Chambermaster Integration
Sync between RingCentral and GrowthZone/Chambermaster so that when customers call in, their contact information automatically pulls up in the GZ/Chambermaster system. This save a bunch of time looking people up.
1 vote -
Pick A Call Park Location
Be able to park a call on a number of the users choosing. We have several departments and each one used certain numbers. For example the 800 line would use numbers in the 20's and book keeping would use the 30's. Also each user would typicaly use the same number. So if you heard Bob on the overhead page call your name you know he uses park 24 and if it was Jane she uses park 23.
1 vote -
text to speech improvements
text to speech is very quick when having multiple lines with options. no pauses after dots or commas
2 votes -
Favorites and Presence
It would be beneficial if, when having a phone with favorite/speed dial contacts AND managing user presence status if the favorites showed on the phone first, above the presence users rather than under then.
1 vote -
Forward caller id from Parking Lot
In addition to forwarding caller id's when transferring calls, need to do the same for calls that are 1st parked and then picked up. Currently, when a parked call is picked up its id is Park or something like that.
30 votes -
Ability for agents to see their schedule Weekly.
Right now agents can only see their schedules by day in WFM and it would be helpful for them to see their schedule in a Weekly view.
13 votes -
Star codes to log in and out of a Call Queue on Deskphone
We have star codes to log in and out of a Hotdesk phone, but this would allow the user to log in and out of a call queue (provided they have the proper role) on your physical phone without having to use MVP or go into the Admin Portal. This is already a feature that is a toggle on the MVP app, so it should be easy enough to implement the same idea as a star code on RC Provisioned phones.
9 votes -
Have all accounts in 1 contact list and dial between multiple accounts using extension only
Enterprise account (Federated)Have all accounts in 1 contact list and dial from 1 account to another using extension
1 vote -
Marketing Tracking
Hello, we want to be able to track our incoming calls with our different marketing channels. When we set up the account we asked that we have a different number set up for each that way we can track the origin of each call. So they set it up but it doesnt seem to work with our IVR system. How can we make this work?For example, we have a phone number we put on our yard signs and when they call it will come up on the caller ID as "yard Signs" but if we set it to go to…
1 vote -
Ability of the Shared line phone number to send and receive SMS
Ability of the Shared line phone number to send and receive SMS
5 votes -
Zenoti Integration
Change availability status on ring central based on Zenoti Calendar appointments. i.e. I have an appointment that is checked in on Zenoti, my ring central will automatically be switched to not available and then will automatically be set to as available once I have closed out the appointment in Zenoti. I'm finding my staff forgets to turn their ring central back on after appointments and we are missing calls.
2 votes -
Access voicemails just like you can access call recordings
I run an ecommerce company that uses ring central for our customer service. It's super convenient because the calls automatically record themselves and i can easily access those recordings via the dashboard or even through a plug in with Reamaze which is incredible. Thus, I dont understand why I cant do the same for voicemails my customers leave. Instead, I either have to have my agents go through their email or go to the admin portal for a dedicated voicemail report. Either would be an extreme disruption to their routine and would be a huge pain to train.
3 votes -
Option to keep RingCentral phone call window open when answering from a paired deskphone
When a deskphone is paired there should be an option to keep active call windows on the RingCentral computer app without having to accept them there first, it's awkward to answer on the computer and then pick up the handset in instances where we don't prefer to use a headset, and it makes it much easier to use the otherwise great computer program and its features for things like transferring and monitoring calls
3 votes
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