985 results found
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Custom Rule
id like to have more option for custom rules. id like to be able to have an option to select if a caller was from a particular site to forward to
2 votes -
Emailed FAX receipts should show Subject line--Regardless of SUCCESS or FAILURE
Having all FAX receipts (Regardless of SUCCESS or FAILURE) show the Subject line text would help anyone viewing the receipt have a better idea of the subject matter of the FAX.
2 votes -
Collect Calls
Ring Central phone numbers should have the ability to turn on/off the acceptance of collect calls. In our business this is vitally important.
8 votes -
@mention team inside another team
We currently have a larger group setup for all of our support staff. Because of the amount of noise in that chat, many people turn off notifications, and users know if they want someone's attention to @mention them. That works fine. The feature request comes when I want to mention a smaller subset of people who are all members of another team. So for example, I have a team called All Support and there are 30 people in that team. I have another team called Level 1, Level 2, and Team Leads. All 30 people are also members of the…
5 votes -
Priority on internal transfers over external calls
We have decided due to a customer already waiting to be transferred to another department or employee that those calls should be higher priority than a new inbound call. We could implement this in our NICE in Contact Scripting, but not on the underlying phone system. We'd like to have an option (with whatever flexibility deemed appropriate by ring central (but maybe controlled on a queue/extension/or site level?), to have the ability to toggle on or otherwise program that a transferred call gets a higher priority than an incoming new call. Also, if done at the extension level, it would…
3 votes -
2N Intercom SIP Call
Ability to have 2N Intercom phone call two user extensions simultaneously without delay. It works with call queue extensions that are configured with two user extensions but not when the 2N Intercom is set up to ring two separate user extensions at one time.
2 votes -
Add Voicemail Feature to Limited Extensions
This will benefit customers who runs business with multiple Limited Extensions assigned to their stores, or branches.
3 votes -
No filters for spoofed calls
, i receive them but blocking doesnt seem to stop them. Stir/shaken is a total joke.
3 votes -
MVP Desk Phone License With No DID
Currently, if a user needs a standard MVP license and uses a desk phone, they MUST have a DID assigned. There are many use cases where you may want to assign a desk phone to a user without using a number from the inventory. This is currently causing a lot of problems in my organization.I've heard it was previously possible to assign a desk phone without using a DID. I'd like to bring that feature back.
19 votes -
show call logs on call presence
Currently when someone is monitoring an extension through call presence, they see the calls coming in, and they can answer these phone calls. Unfortunately, if the the user misses the call that they are monitoring, it will not show in the phone log. It will only show the calls that have been answered through call presence. This makes no sense. Any call that comes through the presence should show on the users that are monitoring the extension.
15 votes -
Bulk change for users email
Due to rebranding, we need to make a bulk change for users email's suffix to reflect the new domain and I wish if this is available via either API or bulk import that modify only email field and overwrite the existing users
7 votes -
Outbound calling improvement
I get a complaint often that when users start to dial, the phone dials that initial digits (area code, etc) and says "extension not found" or some similar problem. There are probably timers at play with that? (and does that affect 911 call timing?) ... but users would like to be able to dial the full 10 digits before the call takes off. I tell them to dial and THEN lift the handset but it is intuitive to do it the other way around with traditional telephones, so it is a hard habit to break. Just a thought for improvement.
4 votes -
Spam Risk Caller ID to be removed
Hello, Currently our team is being told that their phone numbers are being shown as SPAM RISK on the caller ID and we would like to remove this as it is impacting our business and sales. We were advised that Ring Central is currently unable to perform this action.
117 votes -
Display assigned extension number on phone screen
For a place with a large number of phones it would be helpful to have the assigned extension number show up on the phone without needing to add it to the user name. That way people can quickly determine what phone extension the phone is.
36 votes -
Set change timer on status 'do not disturb' back to 'available'
When attending a meeting (live or video) the RC status can be set to 'do not disturb' to avoid incoming calls. After the meeting it is often forgotten to set status back to 'available'. It would be very useful to set a timer to automatic change it back.
11 votes -
Add multiple availability states
Many of our customers moving from Mitel to RingCentral have noticed the absence of the various availability states they had on their old system. This allowed for easier call redirections to multiple numbers or coworkers that could be easily changed on their desk phone or computer without needing to type in the number each time. This could also have the future potential to sync with microsoft teams states.
2 votes -
Avoid pressing 1 when a que call is forwarded to a mobile number
Can you please make it possible to avoid pressing 1 when a que call is being forwarded to a mobile number. We have an after hours que that we have to forward to mobile numbers as they are not always able to be on the internet. When answering a call they have to press the green button and then have to press one before they are able to speak to the person. This slows the process of us being able to take an emergency call.
15 votes -
Increase the Lines For Pick up Setting & Member in a call queue Increase from 25 to 50 or more.....
Increase the Lines For Pick up Setting & Member in a call queue Increase from 25 to 50 or more..... You increased the call handling members but it would be nice for this so then others in our office or locations can see other queues ringing and help answer the phone.
11 votes -
Access voicemail without pin from IP phone
You should be able to allow a user to access their voicemail without needing a PIN code when calling from their assigned IP Phone.
13 votes -
FAX Header - Option to remove from all pages
Unprofessional looking. Limits sending legal docs as this header is now on ALL pages.
5 votes
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