Allow Call Queue Voicemail Selection
For our business, having a voicemail for every call queue is not desired. We prefer to use a single VM box for a given grouping of queues. Currently, you cannot select another call queue VM box, they are omitted from the selection lists. Please allow a call queue to send to another call queue VM box. Currently, message-only extension is cumbersome to utilize to enhance this situation.
7
votes
Jack
shared this idea
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Doug
commented
This is very odd because when our RingCentral instance was set up, we had several group queues that were set up this way, to have their voicemails go to another group queue vm box. I don't understand how this was done (I wasn't employed here yet) but it seems like RingCentral was able to make these changes be we are not. That doesn't make sense.