985 results found
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Restricting Outbound Calls via Limited Extensions
We would like to restrict the numbers able to be dialled from our limited extension handsets. All outgoing calls are to be blocked, aside from emergency 999 calls. All internal extension dialling is to remain and be unaffected.
7 votes -
Customers want to receive fax 100% even the user type is voice and fax
Customers insist that the fax should worked 100% even the type of the users is tag as voice and fax. and don't want to assign dedicated fax number to receive it with out any issue.
5 votes -
Add DTMF as softkey during an active call
We would like a softkey added to transfer an active call to voicemail. The idea would be that the receptionist would answer the call then hit the softkey to tranfer to voicemail and then hit the line key to select the user's voicemail that they want to transfer the called to.
2 votes -
Unlock Premium rate numbers/Special numbers when using South Korean number
This will be useful to contact specific numbers and representing the same country number to make outbound call. This is currently not working whenever we use South Korean number to dial out to +82507 destinations.
1 vote -
Ability to swap default team and delete original team in messages.
Not being able to remove the original group creates unnecessary clutter in the messaging area. I would like to be able to swap which team is the default so that I could delete the original.
2 votes -
Disable Accidental Key Press for Direct Dial
Direct phone numbers should only call the extension(s) intended to receive the phone calls and should not be transferred to somewhere else when the caller accidentally presses a number.
2 votes -
Adding more lines for single phone
To be able to answer more than 3 calls that has been transferred to user and switch between them.
3 votes -
Remove RC app link from RC phone app
Remove RC app link from RC phone app so users is not redirected to download the RC app
1 vote -
Display the time zone of the person you are about to call
I think this would be a very useful feature as some businesses have contacts that are in different locations and time zones. This feature would help prevent calling someone outside of their work hours. Perhaps having this as a feature to enable with an additional option to not let the call go through if the recipient is outside of normal business hours.
9 votes -
Add additional MSI install switches into RC Phone MSI installers
Please add install switches to disable/suppress the following during installation:Product TourApp Download Prompt
4 votes -
Silent warning group
Customer like to create group like with button, allow user in the group press the button to warning if any emergency like a life threatening situation happens, the warning is silent, just possible turn on the light of group button, alerting other users may need reach the police for assistance.
1 vote -
Multiple prerecorded messages to leave
It would be nice to have the feature to prerecord messages to leave if a customers voice mail answers. With just a click of a button you could select one of the messages to be left with out having to stay on the line and record the message live
1 vote -
Ability to use RingCentral Phone App for France phone numbers that is associated to a deskphone
This is normal behaviour for France when they use the RingCentral Phone app as a 2nd device. If they already have a deskphone assigned to a user, they will not have a direct dial option using the RingCentral Phone app. The recommendation is to use the RingCentral Desktop app version. This is due to regulatory compliance for France Numbers are on Demand.
2 votes -
Distinction between internal and external calls by ringtone
It would be great to assign all internal calls a specific ringtone and all external calls a different ringtone. This would be a great admin feature.
46 votes -
Button on polycom phone to sign out of queue
I would like a key on the polycom phone to easily sign out of the call queue instead of having to sign into a pc opening the ring central app just to sign out.
1 vote -
disable the DND function
the feature to disable the DND function will surely help our business
21 votes -
Call Queue Advance without wait timer when all agents unavailable
You can reference my ticket with partner support number 20268830. If all members of a primary queue are made unavailable via DND or administrative action, calls presented to the primary queue should advance to the next call handling step without requiring that the primary queue wait timer expires before allowing the calls to advance
2 votes -
want to have the option for the call recording be continued even they are on the conference call
customer want to have the option for the call recording be continued even they are on the conference call
5 votes -
Received a call from inmates
For a lawyer, it's important to receive a phone call from inmates if they are using a pay phone. The customer is using Securus is set up so that inmates can call their office. Hopefully this can be added as a feature that calls from inmates can received thru RC number
4 votes -
Ability to add custom speed dial button to yealink phones from the portal
I would like to add speed dial buttons to all phones in an office (i.e. copy services, building security, etc) via some kind of template for the phone.
10 votes
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