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61 results found

  1. RingCX Analytics Time Format

    The ability to switch the time format in RingCX Analytics to either a 12-hour or 24-hour clock, depending on user preference.

    0 votes
    Needs More Information  ·  0 comments  ·  RingCX  ·  Admin →
    How important is this to you?

  2. RingCX | Contact Record for progressive or preview mode

    Have the ability to display the contact records in progressive or preview mode

    2 votes
    Needs More Information  ·  0 comments  ·  RingCX  ·  Admin →
    How important is this to you?

  3. Select Agent Queues from Single Pane of Glass or SPOG

    If you are a member of multiple Agent Queues and log in through the SPOG in the EX client, you cannot select which queues to log into.

    Need to be able to select which queues you are logging into when singing in via SPOG in EX.

    3 votes
    Needs More Information  ·  2 comments  ·  RingCX  ·  Admin →
    How important is this to you?

  4. Ability to transfer to a RingEX extension in RingCX Single Pane of Glass

    We would like to have the ability to transfer to a RingEX extension from RingCX SPOG

    1 vote
    Needs More Information  ·  0 comments  ·  RingCX  ·  Admin →
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  5. RingCX downloaded reports included data

    Customer is looking for a way to download the reports in a PDF file and in those reports it should include all the data seen on the RingCX analytics page as well.

    1 vote
    Needs More Information  ·  0 comments  ·  RingCX  ·  Admin →
    How important is this to you?

  6. RCX Dialer Ratio

    As an organization that relies heavily on efficient contact center operations, the ability to quickly and flexibly manage dialing strategies is crucial. While the current system provides a stable and functional environment, one major limitation continues to hinder operational efficiency — the inability for client administrators to configure their own dialer ratio settings.

    Currently, any adjustment to dialing ratios requires submitting a support ticket, resulting in unnecessary delays and increased dependence on external support teams. This not only slows down the optimization process but also limits the agility that contact center managers need to adapt to fluctuating call volumes, agent…

    2 votes
    Needs More Information  ·  0 comments  ·  RingCX  ·  Admin →
    How important is this to you?

  7. Tracking Deflected Calls

    All deflected calls to be presented on the dashboard with details of calls (driver name and telephone number)
    Feature request - Feature modification of existing abandoned campaign mapping to fit the ask

    2 votes
    Needs More Information  ·  1 comment  ·  RingCX  ·  Admin →
    How important is this to you?

  8. SPOG application: The customer requested to disable the option that triggers a pop-up when an outbound call is answered.

    SPOG application: The customer requested to disable the option that triggers a pop-up when an outbound call is answered.

    1 vote
    Needs More Information  ·  0 comments  ·  RingCX  ·  Admin →
    How important is this to you?

  9. SPOG application: The customer requested to disable the option that triggers a pop-up when an outbound call is answered.

    SPOG application: The customer requested to disable the option that triggers a pop-up when an outbound call is answered.

    1 vote
    Needs More Information  ·  0 comments  ·  RingCX  ·  Admin →
    How important is this to you?

  10. When a callback request is offered to the agent, the agent can reject or answer the call using the RingCX agent application.

    When a callback request is offered to the agent, the agent can reject or answer the call using the RingCX Agent application.

    14 votes
    Needs More Information  ·  1 comment  ·  RingCX  ·  Admin →
    How important is this to you?

  11. RCX - Feature Request - Chat waiting in queue / Agents visibility on waiting chats

    Similar to "What's next" in RCCC, agents have difficulty tracking chats in the queue. While we have My Stats to monitor this, when agents navigate to My Stats to check, it deletes all that was previously typed.

    3 votes
    Needs More Information  ·  0 comments  ·  RingCX  ·  Admin →
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  12. Email reply positioning

    For email replies or forwarded emails, can RCX move the most recent reply or forward to above the original email?

    2 votes
    Needs More Information  ·  2 comments  ·  RingCX  ·  Admin →
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  13. Receive SMS in RingCX

    The customer is requesting to have an option to received SMS in RingCX.

    1 vote
    Needs More Information  ·  0 comments  ·  RingCX  ·  Admin →
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  14. Ability to receive SMS in RingCX

    The customer is requesting to have an option to send SMS in RingCX.

    1 vote
    Needs More Information  ·  0 comments  ·  RingCX  ·  Admin →
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  15. Process of transferring the call in RingCX.

    The customer mentioned that if they are transferring a call to a third party number and it reached a voicemail, there's no option to just stay on call, hung up or transfer the call.

    1 vote
    Needs More Information  ·  0 comments  ·  RingCX  ·  Admin →
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  16. Agents should have the ability to choose between two lead lists and decide which one to load first from their RingCX.

    Agents should be able to select between two lead lists. They can decide which lead to load first from their RingCX.

    2 votes
    Needs More Information  ·  0 comments  ·  RingCX  ·  Admin →
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  17. Provide an API that Allows a 3rd Party Platform to Obtain Disposition and Notes from a Completed Call

    Provide an API that Allows a 3rd Party Platform to Obtain Disposition and Notes from a Completed Call. Typlically, this would be an CRM that pulls the data rather than RCX that pushes it.

    2 votes
    Needs More Information  ·  0 comments  ·  RingCX  ·  Admin →
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  18. Rule/Time to set up when RingCX Alerts Notification Email will be sent.

    A rule should be added for the ability to set up a time when Alerts Notification Emails will be sent. Current behavior, notifications will be sent anytime when the rule is met per Interval, with no option to set up a time.

    7 votes
    Needs More Information  ·  1 comment  ·  RingCX  ·  Admin →
    How important is this to you?

  19. Need option to schedule reports in RingCX Digital Analytics

    Currently there is no option to schedule any reports under RingCX Digital Analytics.

    Although we can download the reports manually, it is better is these report will just be sent to the customers in either excel or csv format.

    3 votes
    Needs More Information  ·  0 comments  ·  RingCX  ·  Admin →
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  20. Set up ringtone options

    1 vote
    Needs More Information  ·  1 comment  ·  RingCX  ·  Admin →
    How important is this to you?
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