Hello Analy,

Thanks for the feature request regarding "Set up ringtone options." To better understand and scope this out, could you please clarify a few things?

-Which product or part of the platform is this request related to? (e.g., Agent Desktop, IVR, etc.)
-Could you describe the use case or problem this feature would help solve?
-Are there specific ringtone options or customizations you're looking for (e.g., volume, duration, sound file selection)?
-Who would be configuring this—end users, supervisors, or admins?
-Is this related to incoming calls, alerts/notifications, or something else?