When a callback request is offered to the agent, the agent can reject or answer the call using the RingCX agent application.
When a callback request is offered to the agent, the agent can reject or answer the call using the RingCX Agent application.
13
votes
Geraldine
shared this idea
-
Shannon
commented
Agreed! Callback should follow the same rule as inbound calls in regards to auto-answer. Example: If Auto-Answer is disabled for inbound calls, then the agent should not be Auto-Dialing customers through callback function. The agent should be presented with option to accept or reject callback, same as they would be presented with option to accept or reject an inbound call.