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1198 results found

  1. Require the option to select ALL in the Emergency Response Location on Bulk Enable Template. This is just to provide ALL the locations within the Template download in Excel. I realise that it is restricted to only 50 at a time but it is quicker and easier to add them in Excel than on the RingCentral Platform.
    But basically see my screenshot attached I would just like the option to select ALL option for the Emergency Response Location similar to what you can select on the Role or User Template so that when Bulk uploading I can choose the correct…

    1 vote

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  2. Just like how we can set up call rules there should be a text rules feature as well so that I can add my work hours. I’ve gotten texts from clients that are non-emergency at 3 and 4 in the morning that I shouldn’t be notified for outside of work hours. I don’t want to go into the app and set my status as Do Not Disturb every single day. I suggest text rules being added as a feature.

    1 vote

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    0 comments  ·  Contact Center  ·  Admin →
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  3. We utilize the NICE inContact WFM IEX tool and during setup we were told it would be able to integrate with Engage Digital to take into account work done in that tool as well as within the Contact Center for forecasting\staffing, however to date that is not something that has been configurable. We would like to see a specific data export that could be automated from ED into IEX in a format IEX can utilize to account for time spent by our agents working in Engage Digital to fully take advantage of using both products.

    1 vote

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  4. Allows admin users to modify the call queue ring settings to have an option to create ring groups under fix in order

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    0 comments  ·  Admin Portal  ·  Admin →
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  5. What would it take to get font colored modified in the dashboards. For example, in the old dashboard, when there was a contact in queue, the number representing how many were in queue was in red font – this would catch one’s eye and emphasize, “ This is number that needs to be decreased…”. In the new dashboard, the font color isn’t as “impactful”:

    1 vote

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    0 comments  ·  Contact Center  ·  Admin →
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  6. Is it possible to change the state that our agents from the MS Teams who are put in from the default. An example would be agents being moved to DND on Teams when they are on a RingCentral Call, we would like them to remain available on Teams so they can see notifications.

    1 vote

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  7. Wanted to have an option in analytics historical report to select or filter the report with campaign.

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  8. Ability to edit agent proficiency when adding them to a queue from the dashboard panel or supervisor tool.

    1 vote

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    0 comments  ·  RingCX  ·  Admin →
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  9. Administrator should have option to filter the reports in analytics.

    1 vote

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    0 comments  ·  RingCX  ·  Admin →
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  10. When on a call, we would like to see call timers when a caller is placed on hold. Standard practice is not to let a caller stay on hold for more than 2 minutes without checking back in with the client. However, RingCX lacks call times when completing multi-party calls. The Active Call List doesn't have timers running (or visible).

    1 vote

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    Under Review  ·  0 comments  ·  RingCX  ·  Admin →
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  11. 1 vote

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    0 comments  ·  RingCX  ·  Admin →
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  12. 1 vote

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  13. 1 vote

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    0 comments  ·  RingCX  ·  Admin →
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  14. Communication template to introduce users to RingCentral

    1 vote

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  15. Ability for Agents to be notified/alerted if UNAVAILABLE for XX minutes

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    0 comments  ·  Contact Center  ·  Admin →
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  16. Customer wanted a permission to force their agent to select Voice Queue Group before they will be allowed to place a manual call.

    Currently agents can make manual call even though they are not selecting a voice queue group

    1 vote

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    Under Review  ·  0 comments  ·  RingCX  ·  Admin →
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  17. Client wants to add the reject button to the preview dialer configuration

    1 vote

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    0 comments  ·  Contact Center  ·  Admin →
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  18. Customer is using Logitech H540 but the noise cancellation is not working, customer already manage to enable noise cancellation on the app.

    1 vote

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    0 comments  ·  Accessibility  ·  Admin →
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  19. Would like the ability to have, for example, 100 licenses for RCX but then only 25 licenses for RingSense.

    1 vote

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    0 comments  ·  RingCX  ·  Admin →
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  20. In Hours of Operation, you can put a SKL into a Meeting under Override Branches, so that the meeting prompts play. There is currently an Expiration Date/Time, however, my management team is hoping that a Begin Date/Time option could be added so that the meeting can be scheduled at the the beginning of the day and they would not need to go in at the time the meeting starts to put it in Meeting override.

    1 vote

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