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1115 results found

  1. Although Google Chrome includes some settings for peripherals, it would be ideal to have adjustable microphone input settings. Especially a sliding control for microphone input volume.

    1 vote

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  2. Would like to restrict BU access for reporting inside contact center. Right now, the current state is: you either have full access to the data in reports or you don't. Customers would like to be able to alter these permissions somehow by role or by Business Unit itself. Need a way for admins to have more flexibility with reporting access all around. Please look into this further for development.

    1 vote

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  3. Customer would like for agents to be able to alter in and out of their Bi-Directional Sync state. This is currently hard-coded as an agent state, but there's no flexibility into the ability of altering this state. Customer would like the ability to be able to manually change this state on the fly at the user level, or perhaps have the ability to edit for certain users.

    1 vote

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  4. Feature Request: Default Site Setup Templates

    Dear RingCentral Product Team,

    I would like to submit a feature request for the ability to create Default Site Setup Templates within the RingCentral Admin Console. This feature would significantly improve efficiency and reduce manual work when setting up new sites with standard configurations.

    Feature Overview
    • The ability to create and apply templates for new site setups would allow for consistent configurations across multiple sites. The template could include predefined settings, such as:

    • Main number, fax number, and third external number for call queues.

    • Routing rules for the main line, including…

    4 votes

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  5. Have the agent scripting used in the ringCX voice also be applicable or usable for digital interactions such as email chat sms etc.

    2 votes

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  6. Have the RingCX the ability to add links and images in the email signature to really make it customization and professional

    1 vote

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  7. The customer would like to use analytics to evaluate various groups.
    The problem with this is that users are also displayed personally in the analytics report.

    The customer needs a change here so that only groups like Sales,etc. can be displayed and analyzed in Analytics, but not individuals.

    2 votes

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  8. I would like to suggest a couple of feature enhancements to simplify the use and management of the following:

    • Phonebook (Agent Tools and Voice queues and skills)
    • Special ANI (Voice queues and skills)
    • Blocked ANI (Channels)
    1. Currently, we can only add a name and note to individual Phonebook entries in Agent Tools. It would be highly beneficial if we could add this functionality Special ANI and Blocked ANI to allow customers to better manage and identify phone numbers.

    2. We can currently only import numbers natively through the RingCX admin portal for Special ANI. It would be helpful if we had…

    9 votes

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  9. there should be a way, that when we are on fetching leads mode, the "transition" stop making that annoying noise that "brrrp brrrp" when you are calling someone is really annoying, hearing that noise all the day its crazy

    1 vote

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  10. Ability to move columns on Agent Stats screen. Much like Analytics where you can move meaningful columns into your view and move less important out of view. Also, hold these settings and UNCHECKED columns for future agent sessions.

    1 vote

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  11. When I am transferring a customer to another queue, it should show me the waiting time on that line. I am then giving the best advise to the customer they then have a choice if they want to wait or call back later at a not so busy time

    1 vote

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  12. There should be the option to have a different script for a callback (where the caller chose not to hold but to receive a callback). Similarly, you should have the option to use a different agent whisper for these as well, as they are not truly "inbound calls".

    1 vote

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  13. If you use a disposition for a scheduled callback, this will be assigned to a specific agent who must check their "Callbacks" throughout the day. This is not as productive as having these scheduled callbacks populate into an outbound campaign, so that they are integrated into the blended voice workflow.

    1 vote

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  14. We would like our RingCX agents able to see the total duration of their agent states for the day so that they can keep track of the times they are really working.

    2 votes

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  15. Want to receive calls with 1 handset and other handsets that's paired to the same base should not ring and only function for internal calling.

    1 vote

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  16. Request Summary:
    Customer has raised a concern regarding certain fields in the RingSense integration with Salesforce, specifically the isClosed field on the Opportunity object. They would like the ability to uncheck this field, as it is currently preventing the system from correctly relating tasks to open, active opportunities.

    Customer Query:
    The customer is testing RingSense with Salesforce and has noticed that some boxes, such as the isClosed field, are grayed out or cannot be unchecked. They are wondering whether this is a limitation due to their test license or if this behavior is the default for all users. The isClosed…

    2 votes

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  17. Feature Request: Support for Corporate Directory and LDAP on Yealink T53

    Dear Product Team,

    I hope this message finds you well. I am reaching out to propose a feature request to enhance the compatibility of RingCentral services with the Yealink T53 BYOD device.

    Background
    Currently, the Yealink T53 is not supported for the Corporate Directory feature or LDAP integration in the RingCentral Admin Portal. This limitation creates challenges for customers using the T53, as they are unable to access centralized contact management capabilities. These features are available on the supported T53W model but remain inaccessible for T53 users.

    Feature Request…

    2 votes

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  18. To ensure a seamless user experience, it is essential for the system to automatically terminate calls when a network issue is detected.

    Currently, when one party encounters a network issue, the call remains active but turns into dead air, leaving the other party unsure if the connection is still live. This can lead to confusion and disrupt communication.

    To address this, the system should be designed to immediately terminate the call for both parties as soon as a network issue is identified. This enhancement will improve clarity and avoid unnecessary speculation about the call's status.

    2 votes

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  19. The customer would like to send a different CID for 911 calls at each site vs the users regular outbound CID.

    1 vote

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  20. Description:
    We have encountered challenges with obtaining specific data metrics using RingCX Analytics and would like to propose enhancements to improve reporting capabilities. Below are the details:

    Agent Transfer Metrics:

    Issue: There is no clear metric to report the total number of transfers made by an agent to either direct extensions or entries in the corporate directory. Despite several transfers being made, the report consistently returns no data (see yellow highlighted section).
    Requested Feature: Introduce a new metric or enhance existing reporting options to accurately capture and display the number of transfers performed by agents, specifying transfer destinations (direct extension…

    1 vote

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