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1313 results found

  1. Increase the attachment limit for the customer and their clients to attach files more than MB

    2 votes
    New  ·  0 comments  ·  RingCX  ·  Admin →
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  2. Customer wanted to have a seperate settings for the second auto-receptionist number on the account so she can set up a different call routing for a different number that is assigned to the auto-receptionist.

    1 vote
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  3. The RingCX audit log fails to capture details regarding digital queue events (ChatQueueEvent) and their associated queues. As a result, we cannot determine which digital queue was involved when an event was created, updated, or deleted.

    This lack of information prevents administrators from quickly understanding where and what changes were made. The challenge becomes more significant when dealing with multiple queues and hinders our ability to restore previous states if a queue event is inadvertently deleted or modified by an administrator

    While queue details are captured for voice queue events (GateQueueEvents), we urgently need the same level of detail to…

    16 votes
    New  ·  1 comment  ·  RingCX  ·  Admin →
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  4. When caller is on hold by the agent, RingCX will be able to notify both agent and supervisor about the ongoing hold duration that can be set on the hold settings.
    Notification that can be configured as pop up or email.

    1 vote
    New  ·  0 comments  ·  RingCX  ·  Admin →
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    • When logging in, agent has visibility to all queues and they have to unclick all markets queues that not assigned to so only see the ones actually assigned to
    • Don't want to take away the ability to access all the other market area queues (example: FL dispatchers don't have internet due to hurricane, need to be able to select the FL queues to help them out)
    • By default only see the queues the agents are assigned to
    1 vote
    New  ·  0 comments  ·  RingCX  ·  Admin →
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  5. All deflected calls to be presented on the dashboard with details of calls (driver name and telephone number)
    Feature request - Feature modification of existing abandoned campaign mapping to fit the ask

    1 vote
    New  ·  0 comments  ·  RingCX  ·  Admin →
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  6. All deflected calls to be presented on the dashboard with details of calls (driver name and telephone number)
    Feature request - Feature modification of existing abandoned campaign mapping to fit the ask

    1 vote
    New  ·  0 comments  ·  RingCX  ·  Admin →
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  7. Problem Description
    When a RingCX agent (Party A) places a manual outbound call to Party B, then adds Party C to create a 3-way conference (Agent + Party B + Party C), if the agent (Party A) disconnects, the entire conference call is dropped for all participants (Party B and Party C).


    Expected Behavior
    If the agent (Party A) disconnects from a 3-way conference, the call should continue between Party B and Party C. This is expected in standard call conferencing logic where the initiator disconnecting does not necessarily terminate the call for all participants.

    15 votes
    New  ·  0 comments  ·  RingCX  ·  Admin →
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  8. Whenever an agent transfers the digital interaction to another queue, the category does not automatically change with the associated queue. Therefore, if a customer replies to the thread, the interaction is routed back to the last assigned queue instead of the transferred queue.

    Use Case:
    1. The customer selects the incorrect queue (Customer Service).
    2. Customer Service transfers the interaction to the Sales queue.
    3. The Sales agent ends the conversation.
    4. The customer replies to the same thread.
    5. The interaction is routed back to Customer Service.

    Desired Behavior: The interaction should be routed back to the Sales queue…

    2 votes
    New  ·  0 comments  ·  RingCX Digital Only  ·  Admin →
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  9. Problem Description
    When a RingCX agent (Party A) places a manual outbound call to Party B, then adds Party C to create a 3-way conference (Agent + Party B + Party C), if the agent (Party A) disconnects, the entire conference call is dropped for all participants (Party B and Party C).


    Expected Behavior
    If the agent (Party A) disconnects from a 3-way conference, the call should continue between Party B and Party C. This is expected in standard call conferencing logic where the initiator disconnecting does not necessarily terminate the call for all participants.

    Business Impact
    Very large customer…

    7 votes
    New  ·  0 comments  ·  RingCX  ·  Admin →
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  10. Addition of a Spam Detection feature to chat channel. This feature will help identify and filter out unwanted or malicious content from users, ensuring a safer and more pleasant experience for all participants. The system should be capable of detecting spam messages such as repeated text, irrelevant links, offensive language, and other behaviors that typically indicate spam.

    4 votes
    New  ·  0 comments  ·  RingCX Digital Only  ·  Admin →
    How important is this to you?
  11. We need to be able to separate CIDS in Outbound caller ID by client so we can have agents working for one client not see or be able to pick caller Ids for another client when doing manual calling

    7 votes
    New  ·  0 comments  ·  RingCX  ·  Admin →
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  12. Have the ability to display the users break/lunch schedule when a user logs in to RingCX

    1 vote
    New  ·  0 comments  ·  RingCX  ·  Admin →
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  13. The ability to show the name of the caller who initially made the call. Customer is having issues with the CallerID not updating when they are being transferred. She had called a user and the user transferred her to another user, but the CallerID still shows the original user who she had called and transferred the call away.

    1 vote
    New  ·  0 comments  ·  Other  ·  Admin →
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  14. customers would like to have the Hashtag in the list of possible DTMF codes in IVRs and Queue events.

    31 votes
    New  ·  3 comments  ·  RingCX  ·  Admin →
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  15. SPOG application: The customer requested to disable the option that triggers a pop-up when an outbound call is answered.

    1 vote
    New  ·  0 comments  ·  RingCX  ·  Admin →
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  16. SPOG application: The customer requested to disable the option that triggers a pop-up when an outbound call is answered.

    1 vote
    New  ·  0 comments  ·  RingCX  ·  Admin →
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  17. Include Agent Name on Transfer Segment in Interaction Details Report

    Request Summary:
    When an agent initiates a transfer (especially a warm transfer) during an active call, the Interaction Details Report splits the call into two segments under the same UII. However, the second segment (the transfer attempt) does not display the agent name, resulting in incomplete data when filtering by agent in the report. The customer requests that the agent name be captured for all segments of a call—including transfer attempts—to ensure accurate reporting.


    Current Behavior:
    • The agent's name is shown for the initial (inbound) segment.
    • During a…

    28 votes
    New  ·  0 comments  ·  RingCX  ·  Admin →
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  18. Can there be a separate button to copy the Call ID, instead of using the 3 dots, then copy call ID?
    It would be even better if the call ID is displayed in the history -> call details. This can be a combined solution, to display the full call ID + copy sign next to it.

    1 vote
    New  ·  0 comments  ·  RingCX  ·  Admin →
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  19. Allow for contacts to be displayed and sorted by last name

    1 vote
    New  ·  0 comments  ·  Contact Center  ·  Admin →
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