1231 results found
-
Robust Wallboard Functionality
Add more comprehensive capabilities in the RingCX Dashboards and allow them to be shared externally.
RingCX Wallboard is required to have the below features added:
Images (i.e. Brand Logo)
Scrolling / Static Text Boxes (Manual Announcements / Information updated)
Individual Agent Statistics (Not Table View) – (Offered, Answered, Outbound, Status, Time etc)
Calculated Statistic Values (Example: Presented – Deflected)
Coloured/Alerting Boxes based on Statistics (Number or Text)
1 vote -
Ability for Agents to change their own signature
In RingCX, provide the ability for an agent to manage their own Email signature as well as the ability to add links and images in the email signature to really make it customization and professional
1 vote -
Access to he WhatsApp Configuration field
Access to he WhatsApp Configuration field using Super Admin User.
I'm submitting this idea in behalf of our RingCentral Deals Desk team. When logged in as a Super Admin User, they are unable to edit Line of Credit for Whatapp. The lack of access to make changes from their end, is forcing them to directly access each customer account instead of and administrator level back door which can be a security issue in the near future.
1 vote -
View Ring CX Realtime dashboards in minutes and seconds.
Some supervisors have requested that the Realtime inbound display dashboard shows queue times in minutes and seconds (MM:SS) rather than just seconds to make viewing these at a glance simpler.
Max Q, Avg Q etc.
33 votes -
More specific end call results in RingCX
Summary of desired feature: Comprehensive call results based on SIP response, (i.e. lack of minutes on prepaid phone, phone disconnected, number out of service, ignored, mailbox full, mailbox not set up yet.)
What does the feature do that RCX doesn't currently do?
Parse out call outcomes in RingCX to be more specific based on SIP responses, currently unreachable numbers, including all outcomes listed above, are listed as: NOANSWER for the end call result. Other variables include INTERCEPT and CONGESTION.
What impact will this feature have on the customer's business?
Allows customers to have a better understanding of call results, which…
1 vote -
I want my selected contacts (Limited File) from my iphone
I want my selected contacts (Limited File) from my iphone imported in bulk into Ring Central. Joon allowed that function. I suspect your new competitor, Zoom, does that too. I need this done ASAP to have adequate functionality.
1 vote -
Revert to previous text message layout with visible previous message chain when initiating a new text
Suggest reverting to the previous text message layout where the entire message chain is visible when starting a new text. This feature made it easier to reference past conversations and continue discussions without losing context. Bringing it back would improve efficiency and enhance the user experience.
1 vote -
Change Color Associated with Engaged State
On the analytics page, the blue text of the agent names is difficult to read against the blue background when the agent is in an engaged state. I would like to see the color changed to a lighter shade of blue, a different color altogether, or give users the ability to customize the color.
2 votes -
Sending fax messages in RingCX
Customer would like to add the fax feature in RingCX.
1 vote -
Allow agent status to be managed at contact centre level and not account level
We currently have a number of separate contact centres but if we make changes to agent status it effects all agents across all contact centres. As our CC's operate differently it would be better to be able to manage agent status at CC level and not account level.
1 vote -
Make Changing Users Efficient and Secure
My First Born Super Admin let the company, i had to step in to maintain the system. In my situation, I needed to assume the First Born Super Admin Role, remove two users, access their email, and add two more users. Not having much experience with Ring Central I called support. The process to actually do this was astoundingly bad.
To assume the First Born Super Admin Role, I had to change user information on the First Born Super Admin to reflect my information, and i had to change my old one to a new user. The problem with this,…
1 vote -
Default Enable Queue Call Recording Settings
Currently, call recording settings need to be configured individually for voice queues/campaigns.
Request to provide an option at the global/account level to define call recording settings that will apply/cascade down to all voice queues/campaigns, and ensure that any new queues/campaigns built on the account maintain these same settings, with the ultimate goal being that any call, inbound or outbound, is recorded per the account-level recording preferences.
1 vote -
Dismiss "To start your agent session, connect to RingCX" on keypad
Need the ability to dismiss this message on the RingCentral client when the CX integration is enabled. See attached screenshot for the message I'm referring to.
2 votes -
Restricting users to dashboard access only
Restricting users to dashboard access only.
We need provide some of the users access to dashboards only, meaning they shouldn’t be able to access any other options.
There is another odd thing - there are multiple full access roles being duplicated
Can you also please check how are the roles are in place for analytics portal. Its unusual that we have to create them as admin to provide access to analytics portal. There is also an open case with Myra – Users cannot see custom shared dashboards or receive schedule data exports via email even after having full access.
1 vote -
agents seeing how many waiting in queue
Agents should see how many callers/customers are waiting in queue. It can be seen in My stats but having like a "What's next" feature in incontact would help agents guage quickly without having to switch tabs
1 vote -
Dedicated phone number or menu option for CX partner support
You need either a dedicated phone number, or menu option to get to RingCX support.
It is not a good experience to wait on hold for an EX support agent, to then wait on hold AGAIN for a CX support agent.
4 votes -
DEAD AIR: DUE TO EXHAUSTING OUR VOCAL CORDS. PLEASE CREATE A BUTTON WE CAN PUSH THAT READS THE DEAD AIR TCPA.
DEAD AIR: DUE TO EXHAUSTING OUR VOCAL CORDS. PLEASE CREATE A BUTTON WE CAN PUSH THAT READS THE DEAD AIR TCPA. PLEASE, PLEASE, PLEASE. ITS EXHOUSTING TO SAY COUNTLES TIMES THE TCPA FOR DEAD AIR.
1 vote -
quality assurance form
It will be helpful if there is a way for us to build the Quality Form within RingCX so that the customer can just populate the form while they are auditing calls.
1 vote -
CONNECT EMAIL INTEGRATION TO OTHER FOLDERS/LABELS IN GMAIL
Currently, syncing Gmail labels is not supported for IMAP/SMTP channels. Only folder syncing is available at this time
3 votes -
Dial 911 On RingCX Agent Platform
Ability to dial 911 or 988 on RingCX Agent platform
2 votes
- Don't see your idea?