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Call journey report for RCX

Currently within RCX we do not have the option to trace a call and show the call journey details like we are able to in MVP. For this specific prospect the ask was for a call journey reports that shows transfer detail, however, from a demo and overall competitive point of view it would be great if RCX can match the call journey report we have on MVP as it is a missing feature today.

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Karen Patalay shared this idea  ·   ·  Report…  ·  Admin →
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  • Mike commented  ·   ·  Report

    This is a critical requirement both for reporting and recording playback.

    With a unified solution, the customers expectation will be to track the lifecycle of a call as it passes between UC and CC end to end.

    It is important to capture the entire journey of a call for reporting as well as being able to play back any associated recordings for that entire call.

    This is something DialPad can do today.