Ability to Route Contact Center calls back to RingEX Queues
Request is for an automatically redundant way to deliver calls to the Contact Center when a disruption occurs, which could be software or transport. It could be an audio path in the SBC that route the inbound calls from RingEX to RCCC and, if RCCC is not available, then those calls can route to an RC UC hunt group and still be delivered to those agents.
Ross Taylor
shared this idea
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Jeff Ruth
commented
Need to understand why customers don't have access to repoint a CCRN to an Office extension, back and forth, as well as understand why we rely on NiC and make the request clear that customers are asking for this outside of Heartland. Billion Motors wants this. Pella asked about it on a discovery call just this week. There's got to be a big demand especially in up market.
Understand the "why" from product for this current constraint
Feature request to make it better