Settings and activity
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4 votes
Jeff Ruth
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18 votesJeff Ruth
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1 voteJeff Ruth
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11 votes
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3 votesJeff Ruth
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3 votesJeff Ruth
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1 voteJeff Ruth
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2 votesJeff Ruth
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11 votesJeff Ruth
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35 votes
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10 votes
An error occurred while saving the comment Jeff Ruth
commented
Need to understand why customers don't have access to repoint a CCRN to an Office extension, back and forth, as well as understand why we rely on NiC and make the request clear that customers are asking for this outside of Heartland. Billion Motors wants this. Pella asked about it on a discovery call just this week. There's got to be a big demand especially in up market.
Understand the "why" from product for this current constraint
Feature request to make it better
AI/NLU integration from RC Contact Center to drive Voice Bot (IVR) solutions using Google AI/NLU engines (or other AI/NLU engines available) to create a similar experience as a chatbot.Applies to Virtual Agent Hub support on original Chat feature. Tracking document for Opportunities impacted by this feature. https://docs.google.com/spreadsheets/d/1J8azFEfKNkyqHPReAYDH_BN3jGZ5L3q4LVylBXVMETI/edit#gid=0Estimated to be GA in Fall of 2021 NICE Release