← RingCentral Ideas

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12 results found

  1. RCCC Callback Enhancement Request

    4 votes
    New  ·  0 comments  ·  Contact Center & RingCX » Contact Center  ·  Admin →
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    Jeff Ruth shared this idea  · 

  2. RingCX Multi Channel Interaction Console “Live Interaction Management”

    18 votes
    Under Review  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Jeff Ruth supported this idea  · 

  3. RingCentral Contact Center VDI Support for Azure iGEL OS

    1 vote
    Under Review  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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    Jeff Ruth shared this idea  · 

  4. AI/NLU for Voice Bots (IVR)

    11 votes
    Future Consideration  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    An error occurred while saving the comment
    Jeff Ruth commented  · 

    AI/NLU integration from RC Contact Center to drive Voice Bot (IVR) solutions using Google AI/NLU engines (or other AI/NLU engines available) to create a similar experience as a chatbot.Applies to Virtual Agent Hub support on original Chat feature. Tracking document for Opportunities impacted by this feature. https://docs.google.com/spreadsheets/d/1J8azFEfKNkyqHPReAYDH_BN3jGZ5L3q4LVylBXVMETI/edit#gid=0Estimated to be GA in Fall of 2021 NICE Release

  5. RCCC: Allow Agents to "Cherry Pick" Voice ACD Interactions

    3 votes
    Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Admin →
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    Jeff Ruth shared this idea  · 

  6. RCCC: DFO Reporting Request

    3 votes
    Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Jeff Ruth shared this idea  · 

  7. Better Audio Management in Studion

    1 vote
    Under Review  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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    Jeff Ruth shared this idea  · 

  8. Real time call monitoring in studio

    2 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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    Jeff Ruth shared this idea  · 

  9. Assign phone numbers to CCRN in MVP Admin

    11 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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    Jeff Ruth shared this idea  · 

  10. Call journey report for RCX

    37 votes
    Planned  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
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  11. RCCC & MVP - Allow to ratio of CC to MVP mapping to not solely be 1:1

    7 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » Contact Center  ·  Admin →
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  12. Ability to Route Contact Center calls back to RingEX Queues

    12 votes
    Future Consideration  ·  1 comment  ·  Contact Center & RingCX » Contact Center  ·  Admin →
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    Jeff Ruth commented  · 

    Need to understand why customers don't have access to repoint a CCRN to an Office extension, back and forth, as well as understand why we rely on NiC and make the request clear that customers are asking for this outside of Heartland. Billion Motors wants this. Pella asked about it on a discovery call just this week. There's got to be a big demand especially in up market.
    Understand the "why" from product for this current constraint
    Feature request to make it better